We booked an Upper Bedroom Ocean view suite for 7 days based on the beautiful pictures on line. The level of service at Gallows is very disappointing. We paid almost $6,000 for one week and had high expectations when we checked in. When we arrived to the suite (2C) it had no AC on, miserable to wait in 90 degree heat for the room to cool off, the suite is painted in dark colors so is pretty gloomy. The windows were dirty therefore blocking the beautiful view. The furniture is pretty bit up. The cleanliness of the suite was lacking. I went to the front desk to ask for a different suite and they told me they were booked for the week and could not accommodate the move. They also told me I was lucky I wasn't in the suite below that was all painted in PINK. Front desk also mentioned that each owner decorates and furnishes their suite to their preference: something I was not aware when I booked at Gallows, I had a hard time accepting this suite and on our second day my husband and I decided to move to a different resort/hotel, even go to St. Thomas. I went to the front desk to tell them we will check out sooner and we would like a refund and only then we were offered a beautiful suite: 6D. I have only positive things to say about this suite: renovated, nice furniture, bedroom, clean windows: everything the other suite did not have, I am not sure why Gallows did not switch us to this suite from the beginning and let us be miserable on suite 2C for 2 days ( not a great start to our vacation). Also, when we moved rooms my Apple watch was lost.
Positive things about Gallows: great location (within walking distance to restaurants, hiking), could hear the ocean waves at night, beautiful views and the restaurant Ocean 362 was really good.
Hope Gallows will change the way they are booking their rooms, yes, we are willing to pay top dollars for a great room but DO NOT CHARGE the same amount for an inferior room.