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“Beautiful Spot, Staff Not Very Friendly”

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The Westin St. John Resort
Ranked #4 of 5 Hotels in Cruz Bay
Certificate of Excellence
GreenLeadersPlatinum level
Dublin
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Beautiful Spot, Staff Not Very Friendly”
Reviewed February 16, 2014

We recently enjoyed a 5 night stay here and found the grounds, pool and rooms to be very clean and comfortable. We dined at the Beach Café one evening and for several breakfasts, finding them to be fair quality and service, but at a high price. Many downtown Cruz Bay locations offered far superior food and friendlier, more attentive staff, at a reasonable island price. A few employees demonstrated exemplary, quality customer service. The women at Snorkels, particularly Dorsett, Shakida, a front desk agent and DeAnn, a hostess in the Beach Café deserve a special thank you! Their helpful, friendly and conversational attitudes were a breath of fresh air in comparison to a majority of the other customer service staff who seemed indifferent. We approached everyone with the same smile and friendly greeting only to receive a lukewarm response at best. With the exception of local grocery stores, all island establishments welcomed our patronage with a warm, friendly attitude. We didn't let the lack of friendliness spoil our stay, however, we avoided eating at the property whenever possible. Before booking a future stay, we will likely investigate other lodging options.

  • Stayed February 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Woodstravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMikeRyan, General Manager at The Westin St. John Resort, responded to this review, February 20, 2014
Thank you for your acknowledgement of Dorsett, Shakida and Diane. I will share your feedback with them – they will be delighted to know they enhanced your stay. I was disappointed to hear of the apathetic service you received from some of our other associates. I will address this immediately with my Management team and ensure we are implementing additional training in order to ensure we are taking great care of our guests with a friendly attitude. We appreciate your efforts in being polite and friendly, and I do apologize that it was not always reciprocated. We hope you will reconsider and join us again at the Westin St. John, allowing us to exceed your expectations and provide you with a true Westin experience.
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English first
Maple Grove, Minnesota
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 16, 2014

The Westin was what you would expect, very clean, good service, well kept grounds and facilities, and plenty of services. They are doing renovations so their beach front restaurant was closed but did not find that a problem especially with Cruz bay $5 taxi away to explore many excellent restaurants. The pool area was very nice. a large pool with enough chairs, towels and the beach a few feet a way with water sports or just sitting. Many families there (grand parents, parents and young ones). Taxis were always there when needed.
The one but very big negative was after a day long of air travel to have to wait 1 1/2 hours for the shuttle at St Thomas airport to the ferry dock over 1 hour away in stop and go traffic for the then 20 min ferry to St John's. Going back was better with a 40 min ferry and 5 min taxi so have no idea why they didn't take us this way over but too many places to go to endure this again.

Room Tip: We liked our beach facing room. Quite, great view but still close to everything.
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  • Stayed February 2014, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank brad c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMikeRyan, General Manager at The Westin St. John Resort, responded to this review, February 20, 2014
I was glad to hear that you enjoyed your stay with us and that you found it convenient to get out and experience St. John easily. Thanks for posting your review on Trip Advisor and for your kind words regarding the cleanliness of our resort, along with the great service provided by our associates. We hope to see you again in the future.
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Naperville, Illinois
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed February 15, 2014

We stayed in a 3 bedroom timeshare unit with a private pool. It was awesome. What you give up in view, you gain in privacy. The unit is enclosed by a wall so you have complete privacy on the large patio and in the small pool (includes a waterfall). The kitchen was large and the kitchen window slid open to a breakfast bar on the patio. Great for entertaining! Gas grill on the patio. Master bedroom opened onto the patio and the pool and the other 2 bedrooms are upstairs (the wall is movable so you can create one large bedroom if you want). The property is beautiful! The beachside restaurant was good and fairly priced. The restaurant closer to the dock had a very good breakfast buffet and nice dinner options. The spa needs help! It shouldn't even be called a spa. It is small and cramped and looks worn out. The pedicure room felt like a closet! The staff was very friendly and attentive! The beach is nice and protected because the property is located in a bay. The water is calm and clear and the beach is clean. I don't understand the negative reviews. Don't plan on snorkeling here…there are better places for that…but for a hotel beach it was nice. There is a full-service grocery store close to the resort that you can walk to and town is only a quick open-air bus ride away. It is a large resort, but unless you have foot or leg problems, you can do it in flip-flops! There were families and couples and I found it to be a good fit for both. I loved St. John and the Westin. I am definitely returning!

Room Tip: Timeshare units are not on the beach and father back on the property (more inland). It is a pleasan...
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  • Stayed May 2013, traveled with friends
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Helpful?
Thank studyinblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMikeRyan, General Manager at The Westin St. John Resort, responded to this review, February 18, 2014
Many thanks for your kind words regarding your recent stay with us. It sounds like you enjoyed your stay and especially your three-bedroom private pool villa, our associates and private beach. Thanks for sharing your feedback on Trip Advisor and we look forward to that definite return!
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Rochester, New York
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 12, 2014

This was our 2nd visit to this hotel. Last year we stayed in a pool side room and were very unhappy because it was very loud. This year we booked an ocean front room and it was very nice. Hotel was disappointing however because the beachfront restaurant we loved was closed for renovations and the replacement restaurant did not have the same options for breakfast. Besides that the service was poor and slower than we experienced last year in the beach cafe. The service in the rest of the hotel was excellent however. It is a very large resort so bring walking shoes. St. John is an incredible destination and we will definitely go back, but we will not stay at the Westin. It is not ideal for couples.... definitely more of a family resort. The beach is not comparable to others on the island and we will stay closer to Cruz Bay so we can walk to town.

Room Tip: Definitely get a beach front room. They have a lovely view.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
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Helpful?
2 Thank GreatEscapesTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMikeRyan, General Manager at The Westin St. John Resort, responded to this review, February 18, 2014
Thank you for choosing The Westin St. John for the second time and thank you for sharing your feedback regarding your recent stay. While I was pleased to learn that you enjoyed your Beachfront room accommodation this year, I do apologize that you were disappointed in the renovation taking place and the service provided to you at Beach Café in its new location. We hope to see you next year so that you can see our improvements firsthand when Beach Café is back and more beautiful than ever. Thanks again for posting a review.
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Atlanta, Georgia
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 11, 2014

Stayed in a 3 bedroom villa. Lovely, clean and spacious. The private pool and hot tub was a treat for adults and children. The Weston facility was clean. The staff was attentive and friendly. Pool was sparkling with more than adequate chairs. Playground for children was good. Shuttle service was prompt. Food was only fair at the restaurants. Pricey for the quality. Close to restaurants and other beaches. I would definitely stay there again-- as a home base to visit other beaches. .

Room Tip: The villas feel very private. Nice to have a laundry area.
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  • Stayed February 2014, traveled with family
    • Value
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Helpful?
2 Thank wonderwomanw4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMikeRyan, General Manager at The Westin St. John Resort, responded to this review, February 18, 2014
It sounds as though you and your family enjoyed your three-bedroom villa, our attentive and friendly staff, spacious pool and complimentary shuttle service. Thanks for sharing your feedback regarding your recent stay and we look forward to your return.
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Granger, Indiana
Level Contributor
78 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 295 helpful votes
Reviewed February 11, 2014

We've been here multiple times and it never disappoints. Pool has been renovated and is very nice. Beach cafe is closed right now but it didn't effect our stay. Great place to stay on the island. Love this place.

Room Tip: Beachfront walker rooms are with it.
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  • Stayed February 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aaronr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMikeRyan, General Manager at The Westin St. John Resort, responded to this review, February 18, 2014
Thanks for your review. I was glad to hear the renovation and relocation of Beach Café did not affect your stay and that you enjoyed our newly renovated pool. We hope to welcome you back very soon.
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Connecticut
Level Contributor
74 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 11, 2014 via mobile

Our fourth time here was as great as one, two , and three!!
Once again greeted by Watson , one of this properties most memorable and friendliest employees!!
It's all about the gorgeous weather, beautiful beaches , and feeling happy here all the time.
The Westin is still under renovation at this time, but we were never affected by any noise, machines or any other problems. Some things are fenced off , but relocated.
Pool is still gorgeous , and Sue at the pool hut is still my other favorite employee there. She will do anything to help you at the pool area, and the children's activities nearby!
I also got to talk to Ben this trip ( kids club, activities by pool) and he is another asset!
I must tell about the biggest highlight of the trip was taking a boat trip with Cruz bay water sports on the hotel property. Blake, Rich and Mattie were our Crew on our trip to the BVI. We were not sure about doing this trip, However this was our best day of the week !!We saw many things snorkeling on Norman Island and enjoyed many new places ! Lunch was delicious on Cooper Island! Our crew was awesome ,they were witty ,and they were always helpful. I would highly recommend this trip on " Island time" .
Overall ,our poolside room was nice, comfortable and convenient to pool. We had a resident cat that we enjoyed seeing and petting.
Our housekeeping staff was awesome ( Gimonne?)thank you to her!!
Can you believe I have a complaint? Here goes it!
I still think the resident parrots Esmerelda, and Repo should be at a bird sanctuary , they look so sad. (I am glad Max flew away.) I know they are tended to, I never saw anyone all week. I did not like seeing there cages covered by red table cloths! I just wish they were not stuck in cages 24/7.
I do plan on returning , and look forward to it. My entire family feels the magic here , and are glad this resort makes it happen. It is a special place and by far a very special and pristine island.
Things to work on, front desk staff ( first impression not always friendly), And as mentioned ,bird care.
People who are worth the shout out Watson, Sue, Ben, Blake, Rich,Mattie , Gimmone,guys at raft sign out and Gloria the hair braiding lady! Thanks for all you do !!!❤

Stayed February 2014
Helpful?
1 Thank Bonaire5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMikeRyan, General Manager at The Westin St. John Resort, responded to this review, February 18, 2014
Thank you very much for your positive review and for choosing the Westin St. John time and time again. It sounds as though you enjoyed your fourth trip to see us and I know our associates were delighted to see you as well. You will be happy to know that we are currently evaluating our beautiful Macaws and the possibility or relocating them to a bird sanctuary. We look forward to welcoming you next year for your fifth and hopefully best stay yet! Thanks again for sharing your review.
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Additional Information about The Westin St. John Resort

Property: The Westin St. John Resort
Address: 300B Chocolate Hole, Cruz Bay 00830, St. John
Location: Caribbean > U.S. Virgin Islands > St. John > Cruz Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Cruz Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Westin St. John Resort 4*
Number of rooms: 146
Official Description (provided by the hotel):
Located on 1,200 feet of private beach, The Westin St. John Resort makes for the perfect island retreat. Stay in spacious rooms with ocean views from private balconies or patios. Guests can enjoy complimentary Wi-Fi available in all rooms. ... more   less 
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Also Known As:
Westin St. John Resort & Villas Hotel Cruz Bay
Westin St. John Resort And Villas
Westin Cruz Bay
Cruz Bay Westin
St John Westin
The Westin St. John Resort Cruz Bay

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