OK, to start, I am a Starwood Gold member...did the Westin St. John's give a rip? Absolutely not But ok, let's just give the SPG Membership thing a rest and talk about the hotel.
I travel 2 or 3 days per week every week and would consider myself a fair and honest judge of hotel properties. This one was one of the worst I have had the misfortune to stay at. The hotel was clearly built (or last updated) in the 80's...and then they left it alone since.
A list of the things that didn't work or were unacceptable:
Telephone (sometimes worked, sometimes not)
High speed internet connection (dead)
3 burnt lamp bulbs
Mirror in the bathroom rattled non-stop
Bathtub had mold/mildew in it
The Heavenly Bed was far from it!
Upon complaint, I was given the traditional "soon come" response from the islands...followed by NO followup. The only way to describe our room is "a cave".
For a Westin, which I consider to be an upper scale hotel chain, this resort is just a notch above a Holiday Inn.
There are a few things I did love however...
The Spa was terrific albiet pricey for what you get
The Tennis courts were 1st class
The property/grounds in general were flawless
Cloe and Bernards (onsite hotel) was great food but the service was SLOW...and we were one of 4 couples in the entire place.
Folks, I'd advice you to NOT consider this property on par with any other Westin's you might have had experiences with...this property is just not indicative of what we've come to know and love about Westins.
If you are OK with paying nearly 300US per night for a Holiday Inn...and are going into it with eyes wide open...then go for it. For my money, it's the Four Seasons on my next visit to St. John's.
- Official Description (provided by the hotel):
- Located on 1,200 feet of private beach, The Westin St. John Resort makes for the perfect island retreat. Stay in spacious rooms with ocean views from private balconies or patios. Guests can enjoy complimentary Wi-Fi available in all rooms. ... more less
- Reservation Options:
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- Also Known As:
- Westin St. John Resort & Villas Hotel Cruz Bay
- Westin St. John Resort And Villas
- Westin Cruz Bay
- Cruz Bay Westin
- St John Westin
- The Westin St. John Resort Cruz Bay