My wife and I have been to this resort many times over the years. We usually stay here using Starwood points. This resort has the best landscaping of any resort in St. John and is comparable in beauty to the Ritz Carlton on St. Thomas. Some of the hotel rooms are in need of complete refurbishment and they will be going through a multi-million dollar project starting in August 2013. They will do these in sections so they can remain open. This resort has the best pool in all of the Virgin Islands in my opinion. We love that it is warm and has palm tree islands to look up to when floating on the resort's pool floats. It also features a beautiful formal style waterfall you can go under or place your neck and back under to get a bit of a nice waterfall neck massage. Over the years this property has become more and more of a timeshare property with many children. We usually visit in the summer when it's not as busy. Wintertime is very busy throughout the Virgin Islands because people are escaping the terribly cold winters up north.
The beach is well maintained and you won't find cruise ship people crowding the place since there's no cruise ship port on St. John, thank God. The water of Great Cruz Bay, near the beach, isn't a great place to snorkel so don't expect it. It is a beautiful bay with sail boats and a nice white sand beach lined with tall palm trees and a nice place to relax.
We love the breakfast options here and the staff has always been nice to us. We adapt well to 'island time'. In fact, we love slowing down and getting away from our hectic lifestyle in the States. Please folks, be nice to the staff and they'll be just fine toward you. We've never experienced any staff problems here, but we also smile and greet people in a friendly manner. Americans can come across very demanding and we avoid that kind of temperament when we travel. You must learn to understand that in St. John, the people are very friendly but they don't intrude upon you. It's not that they are shy. Make an effort to smile and greet them and they will respond in kind.
The fitness room is very good as well as the Mango Deli where you can get snakes, awesome sandwiches and even ice cream and other desserts.
One thing that has seemed to always be a problem is the so-called hot tub near the pool. Every time I'm there the hot tub isn't working properly. It is a lukewarm tub with slightly flowing water and more of a kiddie pool because they continue to allow children under 16 into the 'hot' tub if they are with a parent. When I inquire why it's not hot I get a variety of reasons. Sometimes they say they can't raise the temperature much because it's not healthy for growing children. My answer is don't allow anyone in the 'hot' tub if they are under 16. This is NOT a kiddie pool, or is it? Then, when I would inquire about the lack of jet flow they say they ordered the part and it will be in next week. Of course, I won't be here the next week. How many years have they been waiting for parts to arrive "next week"? So, my friendly suggestion is to make this a real hot tub. Kids don't need to relax stiff muscles like some of us adults. And, I don't care that it's 90 degrees outside during the day, I want an actual hot tub so I can utilize it in the morning and evenings after a swim in the cooler pool or after working out. And, if you have to replace the entire pump in order to get some forceful water/air flow through the jets please do. If these things won't be done then don't call it a hot tub. Just call it a lukewarm kiddie pool with slightly flowing water. I'll be here again next week (July 9) for a week and I'll report on here later with a fuller review and give everyone an update on the 'hot' tub.
We do look forward to our stay and don’t get me wrong about my suggestions about the hot tub, I do like the Westin St. John Resort and hope they won’t turn too much of it into a timeshare resort. Please keep some of the ocean view buildings as hotel rooms. We used to love staying in the Flamboyant Building which is higher up and had the best view, but that was turned into timeshare units. We used to enjoy the longer walk to that building and the great views from the upper floor rooms. There are only two buildings left in that area which are still hotel rooms. Please don’t make those timeshare units. Make some of the pool side units into timeshares if you need to since families like those more since they like to be close to the pool with their kids.
- Official Description (provided by the hotel):
- Located on 1,200 feet of private beach, The Westin St. John Resort makes for the perfect island retreat. Stay in spacious rooms with ocean views from private balconies or patios. Guests can enjoy complimentary Wi-Fi available in all rooms. ... more less
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- Also Known As:
- Westin St. John Resort & Villas Hotel Cruz Bay
- Westin St. John Resort And Villas
- Westin Cruz Bay
- Cruz Bay Westin
- St John Westin
- The Westin St. John Resort Cruz Bay