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“Great property and location” 4 of 5 bubbles
Review of The Westin St. John Resort

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The Westin St. John Resort
Ranked #4 of 5 Hotels in Cruz Bay
Certificate of Excellence
GreenLeadersPlatinum level
Cincinnati, Ohio, United States
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great property and location”
4 of 5 bubbles Reviewed February 11, 2013

I stayed at the Westin St. John over Thanksgiving in 2012 and it was a great experience overall. The property was in a great location and very well kept. After an initial mishap with the room, we got settled in and from there I don't really have many complaints. The service could have been a little faster at times, but overall was good value. The staff was very friendly and helpful. I would recommend this property for anyone looking, and would stay here again on future trips.

Room Tip: Our room said "garden view", but we had a good view of the pool as well. I don't thin...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Gary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMikeRyan, General Manager at The Westin St. John Resort, responded to this review, February 12, 2013
Thank you for your review. We appreciate you choosing The Westin St. John for your Thanksgiving vacation last year and I was pleased to learn that your Holiday was well spent. Thank you again and we can’t wait to have you back so that we can provide you with another stay that not only meets, but exceeds your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,632 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (617)
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Morgantown
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed February 9, 2013

Gorgeous property. We are checking out today. Very friendly staff. Our one bedroom villa was beautiful. The property is a little too spread out for my taste. It is a long walk from the hillside villas to the main property. This was offset, however, by a very well run golf cart shuttle system. It literally takes 5 minutes or less to get a cart to your room--consistently. The hotel staff were extremely efficient and very quick to address any issues. My only truly legitimate criticisms were that the couch in our room--3226-- was very badly worn and that the carpet leading upstairs was in need of replacement. I find the negative reviews of this hotel curious. It would take a chronically unhappy, negative person to not enjoy a stay at this hotel.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Grant F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMikeRyan, General Manager at The Westin St. John Resort, responded to this review, February 12, 2013
Many thanks for your kind words and understanding review. I was proud to learn that our staff was extremely helpful and friendly during your stay with us. It sounds as though your one-bedroom villa, our complimentary shuttle service, and the way in which our staff addressed your concerns exceeded your expectations, and that is our number one goal. I will have my Engineering team take a look at room 3226 regarding the couch and the carpet so that we can rectify this concern for future guests. Thank you again for your feedback – we truly value your opinions and look forward to seeing you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrington, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 8, 2013

We recently spent two weeks at the Westin St. John Resort & Villas. We had a wonderful time! The hotel is beautiful. Very nice pool with childrens area and nice beach. We have two young children (3 and 20 months) and this hotel is extremely family friendly. Most visitors have time shares and return every year. Lots of kids for my children to play with. We rented our 3 bedroom pool villa through stjohncondos.com. They specialize is renting Westin time shares at a very competitive price. (almost half of what the Westin would rent for) Their website is also very informative which was nice because this was our first time to St. John.
We are looking forward to going again!

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Lori M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMikeRyan, General Manager at The Westin St. John Resort, responded to this review, February 14, 2013
We appreciate your feedback and thank you for sharing your review with future Westin St. John guests. We are excited that you chose to stay with us during your first time to St. John. Here at The Westin, we pride ourselves on being a family-friendly resort, so nothing makes me happier than to hear that your two children were entertained and thoroughly enjoyed their vacation, in turn allowing you to enjoy yours. Thank you again and we look forward to having you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Level Contributor
49 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed February 8, 2013

We vacationed here for New Years of 2012. St. Johns has always been one of our favorites and we were excited to take our children back to experience Islands. We rented a two bedroom condo at the Weston. The hotel grounds were beautiful. Our condo was recently renovated with access to a private pool and BBQ area. It was clean,the kitchen well stocked, and worked great for a family of 5. Rooms had a washer, dryer, dishwasher and pull out sofa.

The house keeping was fine. We spent very little time in our villa and were gone early and out for the entire day. Towels were refreshed and sheets changed at our request, although no site of a vaccum used and floors not cleaned form the previous days sand.

The beach was beautiful and the facilities were nice. The staff at the beach/water front facility was lacking in service. You had to get there early or no seats were available-many reserved by empty towels and a book. The staff at the beach did nothing to help with finding chairs or cleaning up unused towels. Basically, they sat behind the hut and watched hotel guests lift chairs from an unused pile and drag them across the beach, two at a time. The best part about the beach was the use of the floating island obstacle course. My children/teens spent hours on it while we enjoyed our quiet time on the beach. We enjoyed our lunches at the beach club and the service was fast and great with the kids.

We rented a large Jeep. It was almost as much money for a family of 5 to take the Weston fairy both ways from St. Thomas. Parking was no issue at the hotel or in town. We felt safe navigating the roads of St. John. There is also a large grocery store in St. Thomas by the car ferry so we "stocked up" before heading to the island. Prices were much cheaper.

I would recommend the resort condos for a family. Although, some say it is not Westin quality, we had a great time and will go back again. Just remember to stock up on bug spray before hitting the island.

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank julesrules1082
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMikeRyan, General Manager at The Westin St. John Resort, responded to this review, February 12, 2013
Thanks for your review and for choosing The Westin St. John for your recent vacation. While it sounds as though you enjoyed many aspects of our lovely resort, such as your two-bedroom villa, Housekeeping services and dining options, I want to apologize for the areas that inconvenienced you. No available beach chairs and no assistance in finding any are certainly not conditions you were expecting or should ever have to experience while staying with us. I will share your feedback with our on-site watersports company and Activities team, so that we can evaluate our processes regarding this for the future. Again, thank you very much for your feedback. We are very glad you enjoyed your vacation and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
157 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed February 8, 2013

Came here for a conference, found it to be a great way to do St John. You can check in right at the airport on St Thomas and they shuttle you and your bags right to the hotel dock on their own ferry. We upgraded to a beachfront room, which was wonderful, literally just steps to the water. They have everything you need for a tropical vacation, with onsite excursions desk and waterspouts. The little town of Cruz Bay is a short open-air taxi ride away, $5 a person each way. We rented a jeep to explore the island but probably didn't need to, the taxis seem to run all over the island. Overall, it was good enough that we are even considering the Westin time-share program, since they had larger villas on the property which would be great for a family vacation.

Room Tip: The beachfront rooms are really spectacular, right near everything else as well.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMikeRyan, General Manager at The Westin St. John Resort, responded to this review, February 12, 2013
Thank you very much for your review and for attending your business conference at The Westin St. John. It was great to read that despite being on our beautiful island for business, you considered your stay with us to be a great way to see St. John. I was glad you enjoyed your beachfront accommodations, our convenient ferry transfer, on-site watersports company, and time-share options. We certainly look forward to having you back and are excited about the potential of you becoming an owner. We would love to have you back year after year. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts, United States
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed February 7, 2013

I will say that we have traveled to Caribbean resorts every winter for the past four years, and this Westin falls to the bottom of the list of our choice destinations. I would, unfortunately, agree with most of the reviews that say this hotel charges like a five star resort, but our experience was much more like a three star resort. First off, I am still struggling with the billing department to get our billing statement corrected. It has taken three plus attempts and they still cannot seem to straighten out that our package included breakfast (yet they charged for breakfast). They also had a charge on the bill from the last departing guests from our room for $100! I would also say the hotel just feels very much run down and in desperate need of a “face lift”. The breakfast buffet was a huge disappointment each and every day. It amazes me that this hotel can’t seem to figure out how to put together a “nice” and “eatable” buffet for $28 per person. The food in the hot plated area was stale and had obviously been sitting out for too long. The breakfast also lacked selection that we have seen at similar Caribbean hotels that offer buffet breakfast. We also found the staff to be very “hit or miss” in terms of their efforts to be friendly and helpful, or act as though they are doing us a favor. Unfortunately, I can’t recommend this hotel and we will not be returning.

Room Tip: Ask for a recently renovated room.
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  • Stayed February 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank Michelle N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMikeRyan, General Manager at The Westin St. John Resort, responded to this review, February 12, 2013
Thank you for your review. It is my understanding that we have reached out to you via email communication to apologize for the inconveniences that arose during your stay and also to ensure that your billing issues have been resolved. We appreciate your feedback and look forward to addressing your concerns. Thank you again for sharing your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thirsk, United Kingdom
Level Contributor
74 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed February 7, 2013

Lovely island and great resort.
The hotel was very nice and staff were great and its in a great private place.
One fault with hotel and that is, we were in one of the rooms which was located very close to pool and you could walk on to the beach within 1 minute which was great but felt like the rooms could have done with an update, other than that it was fab.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Ipad123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMikeRyan, General Manager at The Westin St. John Resort, responded to this review, February 12, 2013
Many thanks for your short, yet sweet review. I was delighted to hear that you found our associates to be friendly and accommodating and that you enjoyed the private location of the resort and your room. We also appreciate your feedback regarding updates, as we are currently evaluating future renovations and your feedback will only help to speed up the process. Thank you again and we look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin St. John Resort

Property: The Westin St. John Resort
Address: 300B Chocolate Hole, Cruz Bay 00830, St. John
Location: Caribbean > U.S. Virgin Islands > St. John > Cruz Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Cruz Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Westin St. John Resort 4*
Number of rooms: 200
Official Description (provided by the hotel):
Located on 1,200 feet of private beach, The Westin St. John Resort, makes for the perfect island retreat. Stay in spacious rooms with ocean views from private balconies or patios. Guests can enjoy complimentary Wi-Fi available in all rooms. ... more   less 
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Also Known As:
Westin St. John Resort & Villas Hotel Cruz Bay
Westin St. John Resort And Villas
Westin Cruz Bay
Cruz Bay Westin
St John Westin
The Westin St. John Resort Cruz Bay

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