Having stayed here before and thoroughly enjoyed our stay, we decided to stay again this year. The food in the restaurant is fantastic and service very good, bar welcoming with open fire, shame the bar man felt the need to discuss how awful some of their wines were though. This time we decided to book ourselves a 25 minute back massage each. We arrived 10 minutes early were given a consultation form to complete and waited and waited until one of our therapists arrived for work late! We went in for our massage at 10.05 and were back out by 10.22, this included time to get undressed and dressed again and have a glass of water. On complaining to the manager she said the treatment was 25 minutes from the start of the consultation ( they didnt even look at the form) although I argued that that still did not add up to 25 minutes she just shrugged her shoulders and said she would have a word with the therapists. I asked if there was someone i discuss this with and she said to email the hotel. I was left feeling my complaint had not been resolved and we will not be returning or recommending it to anyone else.
- Official Description (provided by the hotel):
- A former AA Welsh Hotel of the Year, the Nant Ddu Lodge Hotel, Bistro and Spa is a contemporary inn in the heart of the Brecon Beacons National Park. You could not find a more ideal location for your short break or business trip with highlights including: 32 individually designed bedrooms, extensive grounds with two rivers for the summer, blazing log fires in the winter, a bustling bistro and an intimate bar, extensive menus specialising in game and fish dishes with great puddings, a state-of-the-art health spa with 18 metre pool, gym and spa pool, a treatment centre offering a wide range of health and beauty treatments, attentive staff at all times and all at great value prices. The Nant Ddu Lodge is also a great place to base yourself while exploring the Beacons and the Valleys of South Wales with Cardiff being just 30 minutes drive. ... more less
- Reservation Options:
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- Also Known As:
- Nant Ddu Hotel Cwmtaf
- Nant Ddu Cwmtaf