Dreadful experience, felt sorry for staff who did their best. Restaurant food was good, well presented & good value. Breakfast was poor value with limited choice, bad coffee, concentrated orange juice etc.
Main problem is owner/manager, very disagreeable, does not greet guests nor even lift his head when guest passes by reception! He is doing you a favour by letting you stay in his hotel!! He should stay behind scenes as his public relations skill is zero.
Bathrooms old fashioned with no proper showers! No newspapers supplied , no little extras at all!
Secure parking marked on hotel leaflet - does not exist!
Don't understand how this hotel has 3 stars - only deserves one.
- Official Description (provided by the hotel):
- A superb privately owned hotel situated in the town centre with 45 En Suite rooms fully modernised and tastefully decorated, with telephone, tea/coffee making facilities, T.V, Hairdryer, trouser press. etc., Excellent menu's available including a la carte evening menu, off road secure parking. Convenient for all local routes and town facilities such as law courts, civic centre. ... more less
- Reservation Options:
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- Also Known As:
- Castle Hotel Merthyr Tydfil, Wales