We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Worst Vacation of my Life!” 1 of 5 bubbles
Review of Bolongo Bay Beach Resort

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Bolongo Bay Beach Resort
Ranked #1 of 1 Hotels in South Coast
Certificate of Excellence
A TripAdvisor Member
“Worst Vacation of my Life!”
1 of 5 bubbles Reviewed March 2, 2006

The worst winter vacation we've ever had! We had no hot water in the shower in our room for all 7 days of our stay. Poor service at Iggie's beach restaurant. Tables weren't cleared after meals, and no consistency in service. Filthy and smelly bathrooms at both restaurants. Maids were bickering loudly outside our room. The same glob of white toothpaste was on the bathroom sink faucet the day we left, as was there the day we arrived. The shower hadn't been cleaned before we checked in (empty shampoo bottle and cap on the shower floor and soap was still wet from previous tenant). Terrible "no see ums" that have left bites on our legs that last for weeks! This may have been a decent place to stay at one time, but it has definitely gone down hill. Taj Mahal prices for less than a Motel 6 facility!! We will NEVER go to St. Thomas again.

Stayed February 2006
Helpful?
11 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,171 reviews from our community

Traveler rating
    577
    335
    139
    71
    49
See reviews for
259
507
22
14
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (291)
Date | Rating
  • Danish first
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
A TripAdvisor Member
4 of 5 bubbles Reviewed February 24, 2006

Just returned from 8 days at Bologna. We stayed beachfront all-inclusive. After reading the reviews here and elsewhere I concluded to make our reservations. We were not disappointed. The staff is very friendly and accommodating. The rooms are not 5 star but clean and comfortable. Had 2 dbl beds and plenty of room. Bath fine except the shower stall is rather small. The beach had plenty of sand and palm trees. Rather stony at water-need water shoes. Plenty of water sport options-well supervised. Swimming pool seemed small but was never crowded. Two restaurants and bars. The Beach House more upscale while Iggies is a true beach bar. The food at both locations was excellent –as were the drinks. We did not eat at either of the buffet nights. Took the Heavenly Day catamaran to St Johns for snorkeling/swimming. They seem to always have something scheduled during the day-snorkel for rum, iguana toss, etc. Summarizing it sure is not 5 star standard as much of the furnishings could be upgraded. But it was a 5 star vacation.

  • Stayed February 2006
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed February 11, 2006

The staff at Bolongo Bay are very friendly and helpful. Prior to our stay I called the Activities Desk and arranged for the tours and activities we would like to do during our stay. We couldn't have been more pleased with the courtesy and efficiency of the Activities staff. All arrangements were made to order and completely satisfactory. Every tour and trip exceeded our expectations. The Front Desk staff and the restaurant staff were perfectly helpful, friendly, and attended to our every need. The food at the Beach House is extraordinary. The chef is world-class and his interpretation of Caribbean food is not to be missed. Delicious!! Iggy's is a bar and grill and not in the same class, but it was fun and the food is OK. I'm glad we tried it. The view from the Beach House is breathtaking while you're eating, open air, at pool side, next to the beach. Iggy's is the same way: right on the beach. The beach at Bolongo is perfect and they have all the water equipment you could ask for. The dive shop is excellent with knowledgable, helpful staff who will tell you all you want to know about diving, snorkeling, and marine life in the area. In fact, my husband had his first diving experience while we stayed and was so thrilled he's getting his certification. I'm getting mine, too, so we can go back to Bolongo Bay and dive together. Kudos to the St. Thomas Dive Shop!! There is a bit of noise at night from the live music at the Beach House and the lively bar crowd, and Iggy's has parties at the bar at night, so if you must have peace and quiet past 10 o'clock, you may have a problem. Our room had a lovely balcony overlooking the pool and bar, so we probably had more noise than most (unless you were next to Iggy's), but we didn't mind. We could still hear the water lapping the beach and it was so beautiful! The rooms are not the Ritz-Carlton class, but you're not paying those prices, either. It you want that kind of luxury, you need to stay at the Ritz or on the island of St. John at Caneel Bay or the Westin. Bolongo Bay is fun, friendly, clean, comfortable (especially the beds), completely satisfactory in every way; a real find on a budget. We had the best vacation we've ever had. No regrets. When we go back to St. Thomas, we'll stay at the Bolongo. We've made friends for life.

  • Stayed January 2006
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
16 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roanoke, VA
1 review
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed January 30, 2006

The rooms were very outdated and in need of remodeling. Our Room 133 was overrun with roaches. To their credit, they were very good about appologizing and moving us to a different room. The beds were uncomfortable with "pilly" sheets and horrible pillows. If you want ice you must take your room ice bucket down to the ground floor to fill it. My husband was returning to his room from the beach and asked for an ice bucket. Since he is recovering from two surgeries, triple by-pass as well as a very serious femoral artery by-pass, it is very hard for him to walk up to the third floor, get the bucket, walk back down for the ice and then back up, he wanted something to carry some ice in. The lady was very adamant that he must get his own bucket from his room and refused to help. My husband angrily went to the ice machine and filled his tee shirt with ice. He was furious. We expected more for $285 a night. The food in the main restaurant was very good and you will be lucked if you get Carla as your waitress. At the pool bar you will love Harry. The food at Iggies Beach Bar was horrible.

  • Stayed January 2006
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
14 Thank taddiecat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 bubbles Reviewed January 25, 2006

My husband and I stayed one night at this resort. We were supposed to stay 6 nights. It was run down and the rooms are horrible. I cant believe the condition of everything. The food was good. I would not advise anyone to stay here. It was on a scale of motel six.

  • Stayed January 2006
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
12 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
savage mn
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed January 21, 2006

Jan.22,2006
Reviewer: Susan&Steve Doyle from MPLS.MN.

We really do not know where to start, we just returned from Bolongo Bay Fri.Jan. 20th. First off the resort is very family orrientated and also great for couples that want to relax without the hussle and bussel of the bigger resorts(like the super clubs) When u go to Bolongo it is all about u not them they go above and beyond the call of duty to make u happy! U will even see the owners help out at the bar or even clean tables if they are busy plus they look like they are having fun doing it they always have a smile on their face! The staff was always singing as they were working and they do not forget your name or what it is that u want to eat ect. They were alway ontop of everything! "Viola" hats off to u , u are the most fantastic hostess I have ever met, u made everyday a great way to say Good Morning to the world!!!!! Pricilla, Thanks for the great service, everymorning she would have our glass of champ. and coffee almost at the table before we sat down WOW! Thats just to name a few. The beach was always in tiptop shape and yes there were rocks in the ocean and u did need watershoes but oh well its the ocean! The guys that haddled the watersports,parents feel safe with your kids they are fantastic at what they do they are on top of everything they will be on the jetskis or the rescue boat before u can snap your fingers. Jamaul, thanks u are wonderful i felt as though i was around my son,HUGS & KISSES and if get to feeling bad feel free to email me and i will email u a glass of orange juice. Everyone at Bolongo Thank u for one of the BEST VACATIONS we have had ever. I think i gained 10lbs. from all the WONDERFUL FOOD! between the Beach House and IGGISE!!!Our roon very clean and never smelled of the musty stuff u sometimes have when by the ocean. We had a FANTASTIC TIME!!!!!!!!!!!!!!!!!!!!!!! Thanks everyone from BOLONGO BAY BEACH CLUB! we will see u again. Love all u guys Bye Sue and Steve Doyle

Helpful?
12 Thank koi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed January 20, 2006

We charted a sailboat for seven days and stayed 2 extra days after the charter at Bolongo Bay Beach Club in St. Thomas. We did a lot of research before choosing to stay at Bolongo; it looks like our research paid off. We had a great time, the people were friendly and we loved our room and the activities. Thank you; we'll see you again when we come back, as well as to refer you to all of our friends.

Helpful?
8 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near South Coast
3.4 mi away
Crystal Cove Beach Resort on Sapphire Bay
1.6 mi away
Frenchman's Reef & Morning Star Marriott Beach Resort
3.6 mi away
The Ritz-Carlton, St. Thomas
The Ritz-Carlton, St. Thomas
#3 of 22 in St. Thomas
4.5 of 5 bubbles 958 reviews
Show Prices
Show Prices
Show Prices
3.2 mi away
Sugar Bay Resort & Spa
3.0 mi away
Point Pleasant Resort
Point Pleasant Resort
#1 of 5 in East End
4.5 of 5 bubbles 635 reviews
4.6 mi away
Emerald Beach Resort
Emerald Beach Resort
#4 of 7 in Charlotte Amalie
3.5 of 5 bubbles 1,628 reviews
Show Prices
Show Prices
Show Prices

Been to Bolongo Bay Beach Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Bolongo Bay Beach Resort

Property: Bolongo Bay Beach Resort
Address: 7150 Bolongo, 00802, St. Thomas
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Thomas > South Coast
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in South Coast
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Bolongo Bay Beach Resort 3*
Number of rooms: 95
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com, HotelsforEveryone, Expedia, Agoda, Reservation Counter, Despegar.com and Kognitiv US Corp so you can book your Bolongo Bay Beach Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Bolongo Bay Beach Hotel South Coast
Hotel Bolongo Bay Beach
Bolongo Bay St Thomas
Bolongo Bay Beach Resort St. Thomas, U.S. Virgin Islands

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing