We read reviews before going that the staff bends over backwards for guests. However, I beg to differ!
The first day we arrived to a room with no working A/C but were assured that it would be fixed by bedtime.
Well, by midnight the A/C died on us and we told the front desk. Of course, being midnight, there were no maintenance staff around so we spent the rest of the night sweltering.
The next night, the same thing! We asked to be moved to another room with working A/C and were told that there was a choice of only two rooms (which I find hard to believe, the place looked deserted!) and both were smaller rooms with smaller beds. Never have we ever been "downgraded" in a hotel because of their faulty equipment!
We moved to our next room and were met by stale-smelling sheets and sandy floors.
On our final night there, the hotel experienced a power outage from midnight to 4:30 a.m. There were no emergency lights anywhere.
Upon checking out, they never volunteered an explanation but when pressed about it their response was "Oh, the whole island was out, it's a St. Thomas thing"
Never again! Live and learn!
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Hotels.com, BookIt.com, TripOnline SA, HotelsforEveryone, Cancelon, Travelocity, Hotwire, Evoline ltd, getaroom.com and HotelQuickly so you can book your Bolongo Bay Beach Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Bolongo Bay Beach Hotel South Coast
- Hotel Bolongo Bay Beach
- Bolongo Bay St Thomas
- Bolongo Bay Beach Resort St. Thomas, U.S. Virgin Islands