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Reviewed 4 weeks ago via mobile

I booked with travelosity and i pay extra to have a villa with 1 bedroom .when we got here it was a different story.we got a bedroom with no door and the kichen was very small and the bathroom full of ants.when i went talk to them they said this is the room they got for me and i told them this is not what i booked i pay extra to get special room and i got stuck with this room.The house keepers they suppost to clean your room but they only change the sheets and towels.i been coming to this island for the last 5 years and never had problems where i booked. very disappointed.And i will not return to this place .

Date of stay: May 2019
Trip type: Traveled as a couple
1  Thank withJackie123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeanppr, Guest Relations Manager at Point Pleasant Resort, responded to this reviewResponded 3 weeks ago

Thank you so much for your feedback! We are disappointed to learn that you didn't enjoy your stay with us! Please be assured that this is not the standard at Point Pleasant Resort. We want our guests to feel comfortable and satisfied from the time they arrive on property. We deeply apologize that the housekeeping was not up to par during your stay! Upon request, housekeeping will clean your room, change your sheets and linens, and restock your room with toiletries such as our locally handmade soap. All of your constructive comments regarding the inefficient service have been reviewed. We hope you give us another opportunity to show you the Point Pleasant golden standard of hospitality. Once again, please accept our apologies for the inconveniences you have experienced!

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Reviewed 5 weeks ago

The rooms are not as you see on their web page. We had to change rooms due to issues with the first one but the next one was not really that much different. I have made a much more detailed report on this resort so try to check it out.

Date of stay: April 2019
Thank TonyG1065
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeanppr, Guest Relations Manager at Point Pleasant Resort, responded to this reviewResponded 4 weeks ago

Thank you so much for your feedback Tony! We deeply apologize that issues arose during your stay. With our rooms being individually owned villas, unforeseen circumstances arise sometimes. However, we at Point Pleasant try our hardest to accommodate and make your stay comfortable!

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Reviewed May 10, 2019

We stayed for five days at Point Pleasant and really enjoyed our time. The entire staff was great; friendly, helpful, you name it. The views from our room were...breathtaking. The hills are a little daunting but there is a shuttle that you can have the staff call and they will come cart you around. Pools were nice, onsite restaurants were great. It is a bit of a taxi ride into town, but that's expected staying beachside. Coki Beach was a short walk, which we enjoyed. Our condo had recently been updated and had every amenity we would want. Wi-Fi could've been better, but kind of gave us an excuse to unplug. We can't wait to come back!

Date of stay: May 2019
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Ashley V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeanppr, Guest Relations Manager at Point Pleasant Resort, responded to this reviewResponded 4 weeks ago

Thank you so much for your feedback! We greatly appreciate it! We are so glad to hear that you enjoyed your entire stay! Since we are a cliffside resort with hills, we do recommend utilizing our complimentary on-site resort shuttle. Our staff at Point Pleasant are always available to help you with any matter or concern with a smile! We hope to see you again soon!

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Reviewed May 2, 2019

My sister and I stayed at Point Pleasant for a week and loved every minute of our stay. The apartment was small, but very comfortable with all the amenities and a view to die for. Having coffee on the balcony and watching the sun rise over the Caribbean was an amazing way to start the day. The resort is set up with small villas that are quiet and feel private. The three pools each have a different view- and all are just beautiful. The resort staff are so friendly and helpful- especially Arielle, J’nise, and Willie. They all went out of their way to answer questions and provide advice about the local attractions and the area. We’re so glad we stayed at Point Pleasant!

Date of stay: April 2019
  • Trip type: Traveled with family
    • Location
Thank LG12112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeanppr, Guest Relations Manager at Point Pleasant Resort, responded to this reviewResponded May 4, 2019

Thank you so much for your feedback! We are so glad that you loved every minute of your stay! Since we are a cliffside resort we do have amazing views from many different angles. Thank you very much for giving our hard working staff, especially Ariel, J'nise and Willie, a shout out. They try their hardest to provide hospitable service with a smile each time! We hope to see you two back soon!

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Reviewed April 27, 2019

Evidence of hurricanes Irma and Maria are still all over the Virgin Islands. So I wanted to double check which hotels/resorts were back up and running. My wife and I enjoyed unit D-31 high up on the property. It was in very good shape (other than damaged screen doors on the balcony. The kitchenette is great. The unit's bedroom is higher than the living/dining areas and has a clear view to the ocean and BVI and St. John.
The casual restaurant at the bottom of the hill is pretty nice; nothing fancy. The Mirador restaurant is top notch with a great chef and sommelier.
Our friends didn't have as nice a unit as we did, but I'll let them describe their issues!

Date of stay: April 2019
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeanppr, Guest Relations Manager at Point Pleasant Resort, responded to this reviewResponded April 30, 2019

Thank you Robert for your feedback! We appreciate it. We are glad to hear that you enjoyed our room and our fine dining restaurant, Mirador! The islands are still recovering from the hurricanes, however we at Point Pleasant try our hardest to make sure your stay is relaxing so you don't have to worry about the recovery process. We look forward to seeing you again!

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