We enjoyed our week's stay at the Marriott Frenchman's cove. Our villa, # 226, was a corner unit located on the second floor of building 2. The beach and pool were within easy access of our unit; this was important to us since we were travelling with an infant and a 4 year old. Being on a lower floor is helpful during a power outage when the elevators are not working. Check-in was very smooth, our room was ready when we arrived at 4 PM. We had requested a feather free room, a crib, and a high chair -these were all made available to us immediately upon arrival. We had mailed some boxes (baby's bathtub, inflatables, etc) 3 days prior to our arrival via USPS priority mail, all items were delivered to our room along with our luggage. Everything in the villa worked fine. The view was amazing from both the living room as well as the 2 bedrooms. Our 4 year old was more interested in seeing the construction cranes on the far corner of the property though, he was a little disappointed that he had to try so hard to see them :-). He also enjoyed seeing the cruise ships every morning and evening. The furnishings are comfortable but not luxurious which is typical of most places that allow kids. Wireless internet service worked fine.
The property as a whole felt very manageable. We could take the elevator all the way to the pool, restaurant, and kids center. The slide at the pool was a great hit with all the kids. There were enough pool and beach chairs all the time. The small but adequate fitness center is well air-conditioned and overlooks the water. Landscaping around the property is OK. The property does not have a luxurious feel to it, if you are looking for something very upscale this is not it.
Food at the on-site restaurant ranged from terrible to average. Drinks were OK. The little store next to the restaurant sells some food stuff at typical hotel gift shop prices. A 1.5 l bottle of water costs $6. We hate having to run to the grocery store multiple times during our vacation, so we were glad that we stopped at Pueblo's on the way to the hotel from the airport and stocked up on plenty of water. There is no room service at this resort.
Housekeeping was the worst part of our stay. We rented the villa through Marriott, we are not timeshare owners. So we were entitled to daily housekeeping unlike the time share owners who get the free cleaning only once a week. I later found out by reading the services and amenities guide that we actually got what Marriott calls a 'tidy-up' service. Our sheets were not changed for our entire stay of 8 days, to get your sheets changed you have to pay extra even as a 'hotel' guest. Floors were ocasionally vacuumed, that too only because the housekeepers went above and beyond. They even loaded the dishwasher for us - this was part of the full cleaning that regular timeshare owners have to pay for. I had to start telling them not to because they would just dump all the pots and pans and cups randomly. We were certainly glad that we were not paying extra for this. I guess the point I'm trying to make is that the problem is most likely not with the housekeeping staff - they seemed nice enough and willing to do the work - the problem is with Marriott policies and training.
Staff at the resort in general were very nice and did whatever they could. If they seemed inflexible - for instance they would not allow us late checkout - it was because they were fully booked and had to get the rooms ready, not because they did not care.
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- Also Known As:
- Marriott`s Frenchman`s Cove Hotel Charlotte Amalie
- Marriotts Charlotte Amalie
- Marriotts Hotel Frenchmans Cove
- Marriott Charlotte Amalie
- Marriotts Frenchmans Cove
- Marriott's Frenchman's Cove St. Thomas, U.S. Virgin Islands