We had a two bedroom, two bathroom unit with a full kitchen and washer/dryer. The unit looked just like the promotional photos, so we knew what we were getting and were not disappointed. The furnishings have a little bit of a rent-a-center look and feel to them, but that's more an observation than a criticism. Both bedrooms were spacious, and the bathrooms were too. The couch in the living room opens into a bed. We actually stayed here twice, in two different rooms. They were both exactly the same. As noted by other reviewers, the location of the unit makes a big difference in the view. The first time, we were on the first floor of the building that the front desk is located in. We still had a reat view of the water though because there is no building directly across from this building. The second time, we were in St. John's but were on the fifth floor. Again, we had a great view of the water. Had we been on the first floor though, our view would have been of another building. We had no noise issues, and never heard any of our neighbors. As also noted by other reviewers, the pool and beach area are very small. We found the poolside restaurant to be pretty good. Lots of choices for adults and children, but we aren't culinary snobs. There is a store that sells basic food items - milk, cereal, danishes/doughnuts - if you want to avoid full breakfast prices, although the store is also expensive. There is a fitness room with a pretty good range of work-out equipment. The front desk staff was extremely friendly, and the bellman who delivered our bags and picked them up on check out (there were six of us, and without a car it is quite a trip to the front entrance where taxis are located) was very professional and personable. I had need for business services, and the front desk and manager were very accommodating in that regard. For a large printing job I needed, I was sent to the Marriott Hotel next door, which had a full and very efficient business center (internet and printing charged by the minute/per page). Our two stays were the starting and ending point of a week on Virgin Gorda, so we only spent a total of three nights here. We were pleased overall with our experience, though, and with the clean and spacious accommodations. The sole negative I will mention was an issue with housekeeping over the check-out time. Check-out is a surprisingly early 10 a.m. We were kindly given until 11 to check out by the front desk staff. Promptly at 10, however, housekeeping came knocking and advised that it was check-out time. I said we'd arranged an 11 a.m. check-out with the front desk. The housekeeper responded in a not-so-pleasant way that her paperwork did not show a late check-out. She didn't say that as an explanation/apology for knocking and trying to move us along, but more as a challenge to the truth of what I was saying. This was not appreciated, and I told her if she had questions, she could check with the front desk. I smiled and closed the door. We left five minutes early, at 10:55, and on opening the door, we found the housekeeper camped outside the door. My perception was that she was poised to pound on the door as soon as the clock struck 11:00 and make her point. Both incidents with the housekeeper were unpleasant and disappointing. Otherwise, we enjoyed our stay and would return.
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- Also Known As:
- Marriott`s Frenchman`s Cove Hotel Charlotte Amalie
- Marriotts Charlotte Amalie
- Marriotts Hotel Frenchmans Cove
- Marriott Charlotte Amalie
- Marriotts Frenchmans Cove
- Marriott's Frenchman's Cove St. Thomas, U.S. Virgin Islands