We just returned from a 2 day stay at Island View. As a “glass half full” person, I can typically find positive aspects in most negative situations. Sadly, however, I found our stay at Island View extremely frustrating. Negative things just *kept* happening, and it ultimately became a bit ridiculous. Initially, we discovered that the sliding glass door to the room’s balcony/deck was in disrepair and would not open. Although we were assured someone would come fix it, that never happened. Next, we had no light bulbs above the bathroom sink. The last straw, however, was when we heard “rain” inside the room. Upon entering the bathroom, we saw water pouring out of the shower’s light fixture. Luckily, the light was not on, as this could have been a dangerous situation. As we tried to remove our personal items from the bathroom, several ceiling tiles collapsed due to the leak and fell to the floor. Again, we were relieved that no one was standing directly under them at the time they fell.
More disappointing than the disrepair of our room was the poor customer service we encountered afterward. Several comments from the owners/staff included: “Luckily, it was just a leak from the room upstairs and won’t cost a lot to fix.” and “So sorry, we might be able to get you another room later on today”. Quite honestly, the owners seemed more concerned with how much their repairs would cost and their own inconvenience. Considering that the bathroom was unusable and that our personal belongings were all wet, we were hoping for a bit more attention to the solution. Once our room was changed, we were given a reduced rate, but only after we asked for it. There were many opportunities for the owners to offer this, but we were ultimately put in the awkward position of asking for a reduction in our nightly room cost. This seemed more than reasonable, considering that our room was not usable. The owners are very personable, but I’m not sure that they are skilled at what it takes to run a business.
The upside was that there is a great honor bar and the dinner was fantastic. I won’t return to Island View again. If I did, however, it would be for dinner and definitely not a room!
- Also Known As:
- Island View Guesthouse Hotel Charlotte Amalie
- Island View Guest House St. Thomas, U.S. Virgin Islands