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“Awful Stay at Tired Hotel” 1 of 5 stars
Review of Mafolie Hotel

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Mafolie Hotel
Certificate of Excellence
Ocean City, Maryland
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Awful Stay at Tired Hotel”
1 of 5 stars Reviewed November 13, 2012

We read good reviews on line and the hotel was said to have had upgrades done. NOT THE CASE! We arrived and were told to return later when our room was cleaned and ready. When we did return, we were taken to a dirty, unmade up room. Disgusting. After an apology from the clerk, we were shown to a room that was about 90 degrees with no air conditioning in the main area. This area had a beautiful view of the harbor but, it was so hot we couldn't even breathe. The bedroom had a wall air conditioner and no windows so, we had to sit in a room with no view in order to be comfortable. The bathroom was the smallest I have ever seen and was old and dirty. So disappointing. Everywhere we looked the hotel seemed old and shabby. The clerk bought us a round of drinks at the pool bar and when we got home we found our card had been charged for these!!! This hotel ruined our anniversary night. The only redeeming part of our stay was the beautiful dining room and delicious dinner.

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank Michelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tias, Manager at Mafolie Hotel, responded to this review, November 14, 2012
We are sorry these guests did not have a favorable stay at the Mafolie Hotel. We are comfortable with the fact that a great majority of our guests do. Perhaps they were expecting one of our flagship hotels that cost 4 times as much. In addition there were some factual mistakes in their review. They were comped for two drinks at the pool bar and were not charged as they described. There WAS a $50 hold on their card initially which is released by us at check out. It is extremely rare for St. Thomas's temperature to be in the 90's as they describe and the front of their mini suite is basically all open arch windows with an ocean breeze blowing through. I would suggest that these travelers find accommodations other than small moderately priced Caribbean hotels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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499 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
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  • English first
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English first
Level Contributor
46 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed November 5, 2012

So - this place has AMAZING panoramic views of St. Thomas and Charlotte Amalie Harbor. The Hotel also has a very nice restaurant and quaint pool, and probably best of all - locals are welcome to use the pool. It is a very nice gesture on their part.

Unfortunately, the owners do not seem to be taking the requisite care of the facilities, and certainly can be doing a better job with their existing amenities.

Nothing would make me happier than to remove this post and replace it with a glowing review when Mafolie gets back to its previous (or better) form.

Stayed November 2012, traveled with family
Helpful?
2 Thank hjc2121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed November 5, 2012 via mobile

Pool is dirty. The tiles are broken and uneven. I thought they were just closed for a month for maintenance?? All I noticed was a new coat of paint that looks like it was thrown on last minute. We were going to have a bite to eat but took a look around and did not really trust the food. It just looks like no one really cares about quality or cleanliness. The view is nice but that is the only thing going for this hotel. You would be better off pulling off to the side of the road and taking a few pictures of the view for free instead of wasting your money here. A note for the pool bar server- maybe take a look around and sweep up the dead roaches right by the grill when you come in to your shift at noon. She came in, took off the locks for the bar, and immediately sat down for a break. She didn't even look around the pool or bathroom. I didnt see her do any food prep or cleaning by the grill. It's just gross! She didn't ask anyone if they needed a drink- she couldn't be bothered. Umbrellas don't work & lounge chairs are falling apart. Mafolie had really gone downhill. Where is the hotel management??

  • Stayed November 2012
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
5 Thank Islgir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach, Florida, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 4, 2012

I really enjoyed the views from the Mafolie. My room was rustic but clean. Food is okay too. WE ate there for two dinners. Complementary breakfast very limited but not bad. Some of the staff was very nice and some not so nice. As for the taxi service, be very wary. We decided to go to secret beach. 7 of us in our family. Mr Wilson's taxi service did not give a discount and it cost $140.00 to go to the beach. $10.00 per person in the same family is ridiculous. I felt Mr Wilson took advantage of us, and I will never use his service again. Overall, the Mafolie has great views and we had a good time.

Room Tip: One that overlooks the water.
See more room tips
  • Stayed June 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Cami D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Maryland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 13, 2012

First off, this place could have possibly the most beautifull view on the island. Especially from the restaurant and the pool. It is just awesome sitting around this property haveing a drink and relaxing.
The rooms are very dated. Don't get me wrong, i was prepared for dated as i checked out Trip Advisor before we arrived. Our air-conditioner seemed to be constantly stuck on 74 degrees. 74 degrees just doesn't work for us. St Thomas is hot! And sleeping is hard to do when you are not cooler.
The staff at the bar and restaurant were as friendly as it gets.
If you are informed about this hotel, then you will be satisfied.
We were.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank jenny r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany NY
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed October 1, 2012

We won this trip at a Silent Auction and when we got there we were so disappointed. The room was hot and dark and dirty! Mattress was hard and fridge didn't work. Breakfast was disappointing-nothing good except the bartender Greg. We left after one night after paying for 5-we went to the Marriott and paid again but well worth it.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
3 Thank hotelsgm93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tias, General Manager at Mafolie Hotel, responded to this review, October 5, 2012
In response to great view terrible room:
Your readers should no that The Mafolie Hotel received no compensation for this room and donated it for a charitable cause. The charity valued this gift themselves and obviously the purchaser expected the Marriott. We do not have any intention of competing with the Marriott as we are a small, unique Caribbean hotel with all rooms being different. As to the room being hot the room is air conditioned and did not have a refrigerator. If a refrigerator was in the room it probably just needed to be plugged in. The next time we make a charitable donation we will ask the charity to make it clear that we are not the Marriott but a small, unique Caribbean hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hoboken, New Jersey
1 review
5 of 5 stars Reviewed September 21, 2012

We spent two great nights here. Got a free upgrade with great views of Charlotte Amalie. Wonderful pool for swimming, any time of day or night! Restaurant food, view and service were great. Clean room. Service was impecable, anything you need and always available. Plus they have the two most adorable cats on the premises, never intrusive just enjoying the sun and petting if you're interested. Highly recommended. Just so you know, generally need car, taxi or shuttle to get places.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Felix-Charlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mafolie Hotel

Property: Mafolie Hotel
Address: 7091 Estate Mafolie | Mafolie Hill, Charlotte Amalie 00802-3419, St. Thomas
Location: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Amenities:
Free Breakfast Free Parking Restaurant Suites Swimming Pool
Hotel Style:
Ranked #2 of 7 Hotels in Charlotte Amalie
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mafolie Hotel 3*
Number of rooms: 22
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Also Known As:
Mafolie Hotel Charlotte Amalie
Mafolie Charlotte Amalie
Mafolie Hotel St. Thomas, U.S. Virgin Islands

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