I booked 2 rooms for a stay at Bunker Hill through Booking.com. I received confirmation from Bunker Hill and made all travel arrangements around my reservation. I received a call at 9:00 on the Saturday before I was to arirve that the hotel was overbooked, and they could not honor the reservation made weeks before. They cancelled both rooms. I explained that my expectation would be for them to find 2 rooms that were as good or better to honor the reservation. Conrad explained there were no rooms available on the island and that would not be possible. I asked for a call from the property owner-of course this never happened. I was left the day before Christmas vacation scrambling to make hotel arrangements. I did get another call from Conrad the next night at 10:30 pm letting me know they now had one room available(this of course did not solve the problem since I needed 2). I had already cancelled my plans with my friends, and was unable to meet up with friends that were flying into the Caribbean from Copenhagen, DK because of this. I would caution anyone not to book with this hotel.
- Official Description (provided by the hotel):
- Bunker Hill Hotel is a unique cozy, affordable and clean Bed & Breakfast Inn located in the Historic District area of Charlotte Amalie, St. Thomas.Come and enjoy our serene and comfortable accommodations. From our balconies and common areas enjoy a breathtaking view of the Downtown Harbor & surrounding hillsides, dotted with charming Seventeenth Century Danish Architecture including the Governor's Mansion.We are conveniently located just a few minutes walking distance to many points of interest such as:* Government House* The 99 Steps* The 17th Century Fort Museum* Second oldest Jewish synagogue in the western hemisphere* Duty-Free Shops* Restaurants* Downtown Main Street* Parks* St. John - Charlotte Amalie ferry* Tortola - Virgin Gorda Ferry Dock* Emancipation Garden* Market Square (Rothschild Francis)Whether for pleasure, relaxation or business, this is the place to stay! ... more less
- Reservation Options:
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- Also Known As:
- Bunker Hill Hotel St. Thomas, U.S. Virgin Islands