We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (2,297)
Filter reviews
2,297 results
Traveler rating
644
786
456
232
179
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
644
786
456
232
179
Show reviews that mention
All reviews close to the airport beach bar caribbean fusion st thomas great beach lindbergh bay beach front front desk staff hotel restaurant nice pool the ritz beautiful view virgin islands gift shop joel tiffany wedding
Selected filters
Filter
Updating list...
1,171 - 1,176 of 2,297 reviews
Reviewed December 15, 2015

Nice beach, clear water. Friendly people. Room was fine, no issues at all. Its right Next to the airport , but with just a few planes a day it was not a problem. You can rent snorkel gear etc. and book activities. Would stay there again for a short visit.

Date of stay: December 2015
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
Thank Claresw05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusEmeraldBeach, Guest Relations Manager at Emerald Beach Resort, responded to this reviewResponded December 17, 2015

I'm happy to hear you enjoyed your stay with us. We are very fortunate to be located on one of the island's most beautiful beaches.

We hope you will stay with us again ... we offer great deals to our guests who book directly through us.

Sincerely,
Laura McMurry
Guest Relations Manager


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 15, 2015

We were on a cruise and hired a cab driver to take us to this beach. There were 8 of us so it was much more cost effective to do this than to do an excursion from the ship. The beach is very nice. The water was like warm bath water and calm. We had been to this beach a few years ago during Thanksgiving week and it was not so crowded. This year there seemed to be more people, but it didn't feel crowded. We went in the lobby of the Best Western when we arrived to inquire about prices for future visits but were quickly told by a lady that the hotel was for guests only. I thought that was very rude. So when we left the beach and the water, I went back inside this time and asked another lady at the desk about rates. I even got brochures for perusing when I got back to the ship. Other than that one rude lady it was a pleasant visit.

Date of stay: November 2015
  • Trip type: Traveled with family
    • Value
2  Thank Jeepmom59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2015 via mobile

I have been coming to St Thomas since 2008. The Emerald Beach has consistently been a good hotel. The rooms are nice. Front desk consistently helpful. Food good value and quite improved this year. Beach great for sun lovers. Family friendly.

I don't recommend many hotels, I am picky, but you will have a good stay here.

Other hotels can be more expensive, sometimes better, but very variable service. I have been to them all by now! I choose to stay here.

Do consider this is the Caribbean, so there is sand, roosters and occasional bugs. Even at the Ritz.

If you read some lesser reviews do allow that the airlines do regularly drop 3 to 4 flights close together in the afternoon. There are lines at ALL the hotels.

If you do have an issue ask for the owner Joel to call. He cares, is a great hotelier and will do his best. It may take him some time to find you, but he will.

Date of stay: December 2015
Trip type: Traveled solo
1  Thank McGNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusEmeraldBeach, Guest Relations Manager at Emerald Beach Resort, responded to this reviewResponded December 17, 2015

Good day, and thank you so much for your very kind words about Emerald Beach Resort. We are very pleased that you find our accommodations, service, property and food a good value. We pride ourselves on offering warm Caribbean hospitality at an affordable rate.

We look forward to your next visit and hope you will take advantage of our new catamaran sails leaving right from the beach!

Sincerely,
Laura McMurry
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2015

Convient to airport.....Nice beach and views.

planes going overhead all day and evening. Room showed ready but walked in and it wasnt. Waited few hrs, still not, so I got another room. Rooms clean and nice. Nice views of beach from room

Food in resturant OK.....service slow. Resturant open air, so flies around. Nice bar beachside.

Activites table set up and a guest info lady to help with needs of any sort.

Room tip: alot of stairs and dragging the bag up and down. Never saw a elevator.
Date of stay: December 2015
  • Trip type: Traveled with friends
    • Value
    • Rooms
    • Service
Thank Celeste B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusEmeraldBeach, Guest Relations Manager at Emerald Beach Resort, responded to this reviewResponded December 17, 2015

Thank you for your review of your recent stay with us at Emerald Beach Resort. We are pleased that you found our accommodations, beach, views and beach bar to your liking. I apologize for the confusion about your room, but glad to hear you were happy with your accommodations.

You are right, the airport is very convenient but very few flights are in and out each day so the noise is negligible ... and the last flight is 10 pm.

If you ever return, please keep in mind that by booking with us directly you will receive certain incentives (food and beverage credits, free non-motorized watersports usage).

Sincerely,
Laura McMurry
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2015 via mobile

The room at the facility was clean and adequate, but the service was poor and slow. We had to wait several hours for our room and finally received our room after the stated check in time. After several attempts to get wash clothes we gave up and settled on the two we were given. The facility seems to have left the Best Western group and is an independently operated facility

Date of stay: November 2015
Trip type: Traveled with family
Thank Lcmsrshall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusEmeraldBeach, Guest Relations Manager at Emerald Beach Resort, responded to this reviewResponded December 8, 2015

Thank you for your review. You are correct, we are no longer affiliated with Best Western International, but we are still owned by the same local family that has owned Emerald Beach for 20+ years.

I'm glad to hear you found our property clean and to your liking. I am sorry you were unhappy with our service. I hope you enjoyed your time on our beautiful island.

Sincerely,
Laura McMurry
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews