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“Adequate for a night's sleep”

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Emerald Beach Resort
Moretown, Vermont
Level Contributor
110 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Adequate for a night's sleep”
Reviewed April 27, 2013

With all due respect to the other reviews who book an extended vacation here, my family only stayed one night. After seven nights is blissful St.Johns, we stayed here the night before our 8 am flight back home. What we have are two very different islands and two very different accommodations.

Emerald Beach has beautiful landscaping and a small, but nice pool that my teens swam in while we waited until the 4 pm check-in. A small sliver of beach, but crowded and filled with jet-ski ariels. Fun for some, but again, our taste is much more laid-back and rustic, hence our stay in St.Johns.

Very close to the airport (less than 1/2 mile), but still cost us $24 in taxi fare. Breakfast an additional $17 per person (we didn't partake). Lunch at the beach-side restaurant was good and the pina coladas hit the spot, but what I noticed most was the split personality of this hotel: tired and weary travelers biding time before their flights home and party-hardy young folks drinking, flaunting, flirting, and buzzing about. We took the free shuttle to the other Best Western by the airport (Carib?) for dinner at Fajitas. Dinner so lackluster, lack of charm, lack of flavor. Plus my painkiller was awful and the bill for four was over $100. What we tried to save in taxi fare would have been better spent spending the dough to get into Frenchtown and getting a pizza at Pie Hole.

Rooms are clean and large, all are oceanfront, though somewhat obstructed by the trees and foliage. Request one on the second floor, far away from the beach bar if you want peace and quiet. That said, I didn't sleep well for the thin walls, short sheets, and malfunctioning air conditioning. Pleasant front staff, always very courteous and helpful. Totally adequate hotel for our needs, though forgettable.

  • Stayed April 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank snowyknoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusEmeraldBeach, Manager at Emerald Beach Resort, responded to this review, May 24, 2013
We do welcome your comments and appreciate your feedback. Our goal is to respond to these reviews and improve in any areas that were of concern to our Guests. We do attract a variety of visitors and try to offer a comfortable, clean, friendly and affordable oasis where our guests can relax, enjoy, renew and rejuvenate!

It seems that you are a frequent visitor to the area and we would love to have you visit us again when your travels bring you back to St. Thomas. Please contact me if I can offer you any assistance when you are planning your next trip.

Thank you,

Linda Mason
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
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Point Pleasant Beach, New Jersey
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 25, 2013

Very nice 1 nite stay. A beautiful beach and view from our room. Very clean. Had a great dinner here at their restaurant, then ate breakfast here in the morning. My wife and I sat on the beach after breakfast and hated to leave to go to the airport. Our cab driver told us this is the nicest beach in St Thomas.

Stayed April 2013, traveled with friends
Helpful?
Thank Lawrence Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusEmeraldBeach, Manager at Emerald Beach Resort, responded to this review, May 24, 2013
I am thrilled that you had the chance to visit Emerald Beach Resort on your recent trip to St. Thomas. Next visit you will have to stay with us longer than 1 night! We do have a wonderful location on one of the most beautiful beaches on the Island and are located near the airport, which is a nice convenience for our guests and you would never know that the airport is nearby!! Every room does have a fantastic view of the beach and is just a few steps from the water’s edge.

Thanks again and see you next trip!

Sincerely,

Linda Mason
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
blue springs
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 25, 2013

We stayed here last year and had such a wonderful time that we decided to stay again. We had requested the same room we stayed in previously since this was our one year anniversary and were told we would have it. When we arrived, the girl checking us in apologized profusely stating she was the one who had blocked it off for us, but someone had unblocked it, and it was booked for the next two nights. She let us look at two other rooms to chose between to make sure we were satisfied, gave us two free breakfasts, and gave us the option to switch rooms when the previous room became vacant. That was fantastic customer service. The service at the restaurant had greatly improved from the previous year. Everyone was very attentative and on the ball with whatever we needed and the food was nummy nummy. As always, the very best service came from Antonio. Whether it was giving tours on jet skis or serving us our perfectly made drinks (his bushwackers are the VERY best!) we felt like we had VIP service.

The only thing that really brought down the experience was that one of our neighbors was smoking in their room and the cigarette smoke was coming through the vents making our room smell which was rather unpleasant, but not the establishment's fault.

For the money, the view, service, and rooms are absolutely fantastic!

Room Tip: some rooms do have mold, but they will move you if you let them know.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank mandolihn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusEmeraldBeach, Manager at Emerald Beach Resort, responded to this review, May 24, 2013
I am happy to hear that you returned to Emerald Beach Resort for your recent Anniversary Trip! It sounds like you have been a part of our Emerald Beach Family for quite a while and easily make yourselves at home when you are here. Our goal is to offer a casual, comfortable and memorable stay for all of our guests. It is always nice to hear that our Staff is friendly and provides wonderful customer service to our guests! We consider ourselves one of the best values on the Island with wonderful rooms, fabulous service at a superb location! It seems that you already know that!!!

Thank you again for your review and we look forward to welcoming you back to Emerald Beach on your next visit.

Sincerely,

Linda Mason
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lubbock, Texas
Level Contributor
3 reviews
Reviewed April 24, 2013

Spent several weeks in March. I have been coming to St. Thomas for a number of years and this is the best beach hotel and bar on the island for the money. Nice clean rooms, excellent air conditioner, and a beautiful view. Excellent friendly staff. Tiffany at the front desk always greeted you with a smile and a positive helpful attitude. Zach and his crew at the bar (Meagan, Andy, and Tony) are not only great mixologist but always friendly and accomodating. I did spend a great deal of time at the bar, but what better place as it is next to the pool and restaurant (excellent food) and right on the beach. None better on the island.

  • Stayed March 2013, traveled solo
    • Value
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Helpful?
Thank wheels11111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusEmeraldBeach, Manager at Emerald Beach Resort, responded to this review, May 24, 2013
I am so pleased that you have enjoyed several trips to Emerald Beach Resort. We do strive to make every guest experience a memorable and pleasurable event! Thanks for letting others know that our Beach Bar is a very “Special” location! It is so nice that you enjoyed your Island Experience with us!

See you next time!

Sincerely,

Linda Mason
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Biloxi MS
Level Contributor
4 reviews
Reviewed April 22, 2013

We were here for 6 nights - no regrets except we brought to many clothes. Our room was clean, comfortable, quiet and private.The bathroom was beautiful. We had plenty of towels and anything else we wanted.The service was great, bartenders were fun & took excellent care of us. Our balcony view was stunning. All the rooms face the water. Beaches were clean, water was perect for swimming & jet skiing. The beer was cold, food was great, The pool was relaxing- worth every dime ! A true get a way. Thank you to the management, GM Joel & Ms. Linda, aways around and made us feel very welcome - You'll see us again next year.We cant wait. Thank you everyone there for a great St. Thomas Island experience!

Room Tip: Building three ( 3 ) first floor / middle room is where you wanna be. Having a mini bar and refrig...
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusEmeraldBeach, Manager at Emerald Beach Resort, responded to this review, May 8, 2013
It is so nice to hear that you enjoyed your recent stay with us at Emerald Beach Resort. Emerald Beach Resort is truly a unique spot and it is our wonderful guests that make it so special! Thanks for the time you took in writing your review! We can’t wait for your return visit and will look forward to seeing you again next year!

Sincerely,

Linda Mason
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 21, 2013

I've traveled to the Caribbean many times and I would like to say that the service here (when compared with other places on the islands) is excellent. I think people from the States can view the service as slow and standoffish and I would agree but the staff at the BW Emerald Beach was very personable. The rooms were clean but certainly not outstanding. The location right on the beach is what saves this place. Without it, this is just another hotel. We experienced the issues with towels that other people have mentioned although we had beach towels within an hour of asking so it wasn't that big a deal. We also had a billing issue at the bar which was partially our fault. Our group of 5 had the bartender run one tab for us for an entire day that we attempted to pay separately at different times. We're certain we paid twice for a couple things but didn't have receipts handy to prove it. So, while the bartender should have been able to keep track (or not allowed us to handle our bill that way) we should have paid better attention as well. Having said that, I would stay here again. All things considered, it was a decent spot.

Room Tip: There are no elevators or bellmen (that I saw) and, depending on your building, some rooms are a bit...
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scarlettsox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusEmeraldBeach, Manager at Emerald Beach Resort, responded to this review, May 8, 2013
I wish to thank you for taking the time to write this review of your recent stay at Emerald Beach Resort. We certainly strive to offer wonderful service and accommodations, at a great value to all of our Guests. Our location directly on Lindbergh Bay is spectacular and I am pleased that you enjoyed your visit with us!

Sincerely,

Linda Mason
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 14, 2013

Stayed at the "other" Best Western up the hill by the airport on a previous work trip and scoped out this one for the next trip. Glad we changed! Having sand in your toes within steps of your hotel room is an amazing bonus. Food was quite nice (augmented by ambience) and the staff was very very friendly. Pricing was on par with several similar hotels. Room was equipped with the standard BW set up and not much else was required. Will stay here again on future work trips, no problem.

Room Tip: Could use an update like many beach hotels but beautiful location!
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  • Stayed May 2012, traveled on business
    • Value
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Helpful?
Thank Miss_JB_916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusEmeraldBeach, Manager at Emerald Beach Resort, responded to this review, April 19, 2013
I am glad that you had the opportunity to enjoy Emerald Beach Resort and our “Sister Resort”, Carib Beach Resort. We do offer a variety of room types and room rates to fit most every traveler. Our Beachfront location can’t be beat and we do try to offer exemplary service at a great value! We look forward to your next visit with us at Emerald Beach!

Sincerely,

Linda Mason
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Emerald Beach Resort

Property: Emerald Beach Resort
Address: 8070 Lindbergh Bay | West, Charlotte Amalie 00802-5901, St. Thomas (Formerly BEST WESTERN PLUS Emerald Beach)
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Charlotte Amalie
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Emerald Beach Resort 3.5*
Number of rooms: 90
Official Description (provided by the hotel):
The only 100% beachfront resort on St. Thomas, US Virgin Islands! Tucked into sun-splashed Lindbergh Bay on the Island of St. Thomas, the beautifully appointed Emerald Beach Resort welcomes guests with the gracious look, style and service of the Virgin Islands' rich heritage. BIG King Size Beds and Spectacular Views from EVERY ROOM! FREE High Speed Internet Access. Flat Screen TVs with Cable TV, 100% Beachfront Views with Balcony and Adjustable air-conditioning. Surrounded by landscaped gardens, cascading waterfalls and lush tropical settings, the Emerald Beach Resort offers a central, convenient location close to the airport, shopping, championship golf and all of St. Thomas's great activities and adventures. With the bounty of land and sea captured in stunning views, it's the perfect place for a memorable vacation. Or an unforgettable wedding, meeting or corporate event. ... more   less 
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Also Known As:
Best Western Emerald Beach Hotel Charlotte Amalie
Best Western St Thomas
Best Western Emerald Beach Resort
St. Thomas Best Western
Emerald Beach Resort St. Thomas, U.S. Virgin Islands

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