The Windward Passage has very poor customer service in my opinion. We booked at windward passage.com for a two night stay. Our flights were delayed and we missed the first night. I called the hotel directly and they said they couldn't modify our reservation because we booked online .I asked for a manager but had to leave a voicemail because she wasn't in. No phone call back. Upon next day check in we were told no manager available to speak with. We were going to be charged for both nights. THEY HAVE A THREE DAY PRIOR TO ARRIVAL CANCELLATION POLICY. This problem was not taken care of until checkout and forty minutes standing at the front desk. They really didn't care if we were happy or not. Rooms were not very clean and smelled moldy. Also, to top it all off I was sent an email by management after staying there to let them know how our stay was. I replied with most of the wording I have used here. I pushed reply send and then it said Unable to deliver that email! A direct reply. Guess they really don't care how your stay was. Avoid this place when in St. Thomas!
- Official Description (provided by the hotel):
- The Windward Passage Hotel is truly your bargain in paradise. We are perfect for business travelers and the ideal choice for short stays and shopping trips. Centrally located, overlooking the picturesque Charlotte Amalie harbor, we are within walking distance of the major downtown shopping district and an even shorter walk away from the ferry and seaplane docks for transit to nearby islands. Transfer to the beaches is convenient for all our guests, so they miss out on nothing on our tropical island. Our Ocean View Rooms boast a breath-taking view of the harbor and our staff is courteous and friendly. We are constantly updating and improving our facilities to serve you better. You are welcome to stop by and pay us a visit. ... more less
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- Also Known As:
- Charlotte Amalie Holiday Inn
- Holiday Inn Charlotte Amalie
- Windward Passage Hotel St. Thomas, U.S. Virgin Islands