I checked in yesterday, and was disapointed among other things for the dirty bathroom. Also, when I reserved the hotel, my husband reserved a king bed. Today I went to the front desk to see if we could solve the issues. As to the hairs and dirt, they said maintenance would soon clean the room, that they would advice them.
As to the king bed issue, they said that our reserving a king bed was just a request, and they were not obliged to honor it. They allege that they have no rooms with king beds available. The front desk lady said there was nothing she could do. She was extremely rude. We have had to sleep on separate beds in our vacation. Should we have known that there were no king beds, we would never have stayed here. Why would you go on vacation to more unconfortable than at home? This hotel is old, dirty, has rude staff and don't comply with the contractual obligations made at the time of reservation.
- Official Description (provided by the hotel):
- The Windward Passage Hotel is truly your bargain in paradise. We are perfect for business travelers and the ideal choice for short stays and shopping trips. Centrally located, overlooking the picturesque Charlotte Amalie harbor, we are within walking distance of the major downtown shopping district and an even shorter walk away from the ferry and seaplane docks for transit to nearby islands. Transfer to the beaches is convenient for all our guests, so they miss out on nothing on our tropical island. Our Ocean View Rooms boast a breath-taking view of the harbor and our staff is courteous and friendly. We are constantly updating and improving our facilities to serve you better. You are welcome to stop by and pay us a visit. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Cheap Tickets, Hotels.com, BookIt.com and Priceline so you can book your Windward Passage Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Charlotte Amalie Holiday Inn
- Holiday Inn Charlotte Amalie
- Windward Passage Hotel St. Thomas, U.S. Virgin Islands