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“Ha ha ha the worst ever!!!!”

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Frenchman's Reef & Morning Star Marriott Beach Resort
GreenLeadersGold level
Reviewed August 17, 2014 via mobile

Well check in is at 4pm we arrived 4:20 our room wasn't ready they gave us a beeper and told us they would page us when ready checked back in at 5:30 it still wasn't ready. Ok 7 pm we checked back in oh the room was ready just they never paged us!!!! Anthony gave us his insincere apologies and our key. Called customer care Marriott to complain they wanted to give the hotel the opportunity to address our complaints. Said I would get a call back in 20 minutes because they couldn't get the manager on the line immediately.... Well I am still waiting. Could have gone anywhere and would have if I had the slightest thought that we would be treated so poorly!!! A complete joke... Absolutely unacceptable.

Stayed: August 2014, traveled as a couple
5  Thank Hellakool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this reviewResponded August 18, 2014

I am so sorry to hear your check-in was delayed. Please feel free to come down to the Front Desk and ask for Juan Silva (our Front Office Manager) today so we can touch base and assist you. Your satisfaction is our top priority!

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Reviewed August 17, 2014 via mobile

This is our second time staying here, the first time we had an awesome vacation. This time it took over two hours to check in even though we arrived after 5. They gave us a pager then forgot about us even though I checked back a couple of times. They did upgrade us to ocean view.
The next morning we had the breakfast buffet, I did not make it to lunch before I was vomiting for a whole day. We ended up spending a fortune on water and sprite at the gift shop. By the third day I was able to eat a little and go down to the beach for a bit. This is our last day and I still have to hover near a bathroom. Next year I think I will stay somewhere else.

Stayed: August 2014, traveled with friends
5  Thank James E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this reviewResponded August 19, 2014

I am so sorry to hear of your experience and hope you are feeling better now. Thank you for letting us know the source of your discontent. Our leadership team would welcome the opportunity to be in direct contact with you to determine the details of your stay and investigate any problems that need correcting on our end. We can be reached at sttfrexperienceteam@marriotthotels.com and please reference this review. The dates of your stay would be very helpful as well. Thank you again for choosing to stay with us!

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Reviewed August 16, 2014

Probably the best highlight of our trip. Amazing to look at the ocean floor through the glass bottom kayaks. The tour guide Chris and his crew did a wonderful job.

The hotel itself was good, checking in took way too long as they don't have many people working the front desk even though the check in line keeps getting bigger. The rest of the staff was wonderful to deal with. Food on hotel premises is way overpriced for what they offer but usually the case at resort hotels. downtown dining is key as you get more variety and prices are a bit better.

Room Tip: Any room 5th floor or higher with ocean view is a must, gorgeous views all around.
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  • Stayed: August 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
5  Thank Sam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this reviewResponded August 19, 2014

Thank you for pointing out the fun you had while on the Night Kayaking Tour. We’re happy to hear that, despite the hiccup at check-in, you had a great time with us and felt the service was top notch. We hope to welcome you back soon!

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Reviewed August 16, 2014

This hotel is really awesome, very beatiful location, nice views of the island, an excellent service from all the staff that works in the hotel, lia, sharon, beverly and roniqua are example of the great costumer service, overall the best place to stay in St. Thomas

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Jose M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this reviewResponded August 19, 2014

We will let Lia, Sharon, Beverly and Roniqua know that you had a five star experience at Frenchman’s Reef! Thank you for posting your review.

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Reviewed August 16, 2014

I can't say enough about my experience at the Marriott at Frenchman's Reef and Morningstar hotel. I recently traveled there with 25 of my closest family and friends for my wedding. The planning process was relatively easy, and my planner ensured that everything we wanted was a possibility. When we arrived to St. Thomas there were a variety of issues that happened with our family members such as lost luggage and missed flights. Though EVERYONE at the Marriott was more than helpful in making sure that every one of our guest got their issues resolved, was comfortable during the process and was overall supported. By the end of the week we felt like we knew most of the staff and they were all GREAT! Our wedding was beautiful and everything we ever dreamed it would be. All of the staff made sure that everything went seamlessly. The food was great, and the views were not to be missed. My family stated it was the best wedding they had ever been to, which is saying a lot because they are caterers and do weddings as their profession. I would HIGHLY recommend this hotel for anyone and everyone. We had young children, grandparents and everyone in between with us. Every single person in our family stated they will be going back. This was the best family vacation ever and truly a wedding in paradise!!

Room Tip: Morningstar provides a great beach view with easy access to the beach. Though wifi doesn't reall...
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  • Stayed: August 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Jennifercardoos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this reviewResponded August 19, 2014

Fantastic! I am so pleased to hear this. What a wonderful way to start your new life together and we thank you for letting us be a part of that!

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Reviewed August 16, 2014

We stayed at Marriott Frenchman's reef during our honeymoon, overall we had a good time mostly because we planned nice activities like the night kayaking, st john and st Thomas tours.
The activity desk was also very helpful. Now here something's we did not like: although there a few restaurants at the hotel, the food quality was very poor despite the ridiculously high prices. We were recommended Bronzino (fish) at one of the restaurants at the fishermans reef but could not eat as it was stuffed with way too much salt in addition to spinach- so we paid USD 55 per person but were still hungry as we could not eat much of the extremely salty fish. At an other restaurant at the Morning star we had sea bass and snapper- they were delicious however the waiter was extremely arrogant which made this nice restaurant by the water less pleasant then we expected.
The hotel has a nice set of swimming pools and a beach we very much enjoyed. The staff at the Presto market were very nice and helpful. So we would recommend the hotel but advise alternative options for food outside the hotel.

  • Stayed: August 2014, traveled as a couple
    • Value
    • Location
    • Service
Thank Mel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this reviewResponded August 19, 2014

Congratulations! Thank you for choosing Frenchman’s Reef for this very special occasion. We’re glad you enjoyed your room, our famous views, infinity pools, beach and the Adventure Center’s Night Kayaking Tour. That being said, I am sorry you had a less than satisfying meal at the restaurant. Your comments and suggestions (about the meal and service) will be helpful and are being reviewed with our executive chef. Your compliments of the team at Presto Market will also be passed along with recognition. Thank you again for staying with us. We hope another occasion will bring you back again to St. Thomas.

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Reviewed August 16, 2014 via mobile

When we first checked in, our room had a gorgeous view and everyone was very nice and polite... However, our room wasn't anything like what is depicted on the Marriott website. It had two full size beds which were very comfortable and the sheets were clean, but the tiles on the floor were cracked and looked like they had been replaced with 4 different types of tile... The sliding glass door leading out to the balcony was broken and didn't lock properly as well as the closet and bathroom doors. It was so bad, we wound up upgrading to a suite which had little to complain about except for maybe the fact that there are no fans in the bathrooms so when you take a shower, it gets really hot.

Food-wise, everything on the resort is really overpriced but that's a recurring theme here on STT. The breakfast buffet was decent, however, it didn't even compare to the JW Marriott in Cancun or the La Defense Courtyard Marriott in France.

Given that this is one of the main resorts to choose from on STT, this one is probably one of the best, but don't expect the same level of quality as other Marriotts.

Stayed: August 2014
3  Thank Sophia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this reviewResponded August 18, 2014

Thank you for taking the time to give feedback on your recent stay. Although your initial experience was not up to your satisfaction, I am relieved to hear our team was able to successfully move you into a suite and that your service at front desk was warm and friendly. I also appreciate your mentioning areas that need improvement. Guest satisfaction in our top priority and we deeply regret our inability to exceed your expectations compared to other Marriott properties. Please feel free to reach out to our leadership team at sttfrexperienceteam@marriotthotels.com if there is anything further you would like to share or discuss regarding your experience. We hope to welcome you back to St. Thomas again soon.

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Additional Information about Frenchman's Reef & Morning Star Marriott Beach Resort

Address: 5 Estate Bakkeroe, Charlotte Amalie 00802, St. Thomas
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Price Range: $310 - $597 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Frenchman's Reef & Morning Star Marriott Beach Resort 4.5*
Number of rooms: 453
Official Description (provided by the hotel):
Surrounded on three sides by stunning Caribbean ocean views, the Frenchman's Reef Resort combines modern luxury and the unique Virgin Island style of St. Thomas. The hotel features clean, crisp large guest rooms with flat screen 50" TVs. Experience new resort features including an infinity pool, children's splash zone, adult infinity pool with bar; and private spa pool. Our Lazule Sea Spa is now open featuring extensive treatment rooms, salon, state of the art fitness center, and private spa pool with cabanas. Aqua Terra is one of three restaurants at Frenchman's Reef which features spectacular views of the Charlotte Amalie harbor. Our mission is to host you brilliantly... To make your every event and stay with us unforgettable and effortless. Come visit us at Marriott Frenchman's Reef and Morning Star Beach Resort and discover the most luxurious vacation destination in the US Virgin Islands. ... more   less 
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Also Known As:
Marriott Frenchman`s Reef & Morning Star Beach Hotel Charlotte Amalie
Marriott Frenchman`s Reef And Morning Star Beach Resort
Marriott Charlotte Amalie
Charlotte Amalie Marriott
Marriott Frenchmans Reef
Frenchmans Reef St Thomas
Frenchman's Reef & Morning Star Marriott Beach Resort St. Thomas, U.S. Virgin Islands

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