Having had a couple of great vacations in ‘condotels’ in Anguilla & Turks & Caicos the last couple of years – thank you Shoal Bay Villas on Grace Bay last year! – was hoping for similar experience this year.
Having seen such rave reviews of the resort I booked.
Later I hit on the contrasting “beware” reviews and took a closer look.
Reality is that if you book through Antilles/HotelPlus website and not through an independent owner expect major disappointment. Antilles book an unknown percentage of the condos in the Resort/Crystal Cove complex. Their excuse re the lousy reports is that they’re all individually owned – and they clearly take no responsibility for the bad conditions. They refuse to tell you which condo you’re getting until you check in and then it’s too late! Could have a really good one - or more likely a major disappointment.
On arrival expect to be unimpressed by the shabby grounds and exterior and the “junior “ receptionist inside the concrete reception ‘bunker.’He refuses eye contact, often ignores questions altogether and – I noted on several occasions – avoided giving his name. (Didn’t your mother ever teach you manners young man?!)
I know about many other people’s bad experiences as, if you want the Wi-Fi, you have to boot up your laptop and allow them to put the code in! Then you have to sit in one small area of the reception where there is a signal – bring bug spray as you will get eaten by the no-see-ums !
Blown light bulbs, non-functional safe and generally worn furnishings throughout my rental.New mattress – thank God no bed bugs.
The beach really is very good, never crowded and had plenty of shade under bushes and trees on the water line.
Beach staff were very pleasant and made sure it was clean every morning.
Many I spoke to were delighted with their clean, modern, well equipped condos– but none had booked through Antilles. All seemed to know ‘the deal.’
I would like to think that there should be some standard which owners need to maintain for Antilles to agree to manage them.
But then Antilles would probably go out of business.
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- Also Known As:
- Antilles At Sapphire Beach Hotel St. Thomas
- Antilles At Sapphire Beach Resort St. Thomas, U.S. Virgin Islands