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The Ritz-Carlton, St. Thomas
Ranked #3 of 22 Hotels in St. Thomas
Certificate of Excellence
Reviewed March 22, 2014

After a week on ST John's and to prepare us for the transition back to reality, my wife and I had started the custom of staying here for a few nights (2-4) to extend our winter escape. This Ritz is ideal from a setting, service and amenities perspective. The service in the restaurants we visited while there (GBL and Sails) was mostly excellent highlighted by very personable bar-tenders Gib and Wilson respectively. The only service disappointment was our last night dinner at GBL when Gib was off and there were many fewer patrons: the drinks were slow in coming because the bar-tender disappeared for minutes at a time and, (as a result?). our server was not as attentive as they had been prior nights. Our room was good with a great view. But the price is very high and I am not sure there was sufficient value to warrant the expense and, minor point, the shower set-up tended to leak into the rest of the bathroom. This experience was borne out by another couple we were traveling with. Also, we tended to eat on premise our dinners at GBL and by the 4th night, the serivice issues not-withstanding, the focus on Asian cuisine, regardless of how good it is, got quite tedious. But we will return

  • Stayed: March 2014, traveled as a couple
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Thank Jumbo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,034 - 1,040 of 1,082 reviews

Reviewed March 16, 2014 via mobile

The ride from the airport was interesting, a full van-taxi but only one other stop, about a 40 minute ride. The check-in process was seamless and we got right into our room. We had a Club Lounge room and the breakfast, lunch and late afternoon snacks were great considering a drink at the pool was $13-$17. We didn't try any other restaurants at the Ritz so can't really comment in food, but our in-room dining was so-so, and crazy expensive. The rooms are very nice (smell musty a bit), the beds amazing, great bathrooms, and a beautiful balcony with a fantastic view of the beach. We never had trouble finding chairs at the beach and the service was great!! A quick cab ride into Red Hook for the Ferry to St John and dinner twice made the location pretty great! Get your free gift from Jewels (shop) it was a great present to bring home!

Stayed: March 2014, traveled with friends
2  Thank LGTWifey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 12, 2014

Recently spent 5 nights during a work function. I won't comment on food since our meals were all group buffet types and not typical representations of the restaurants on property. The rooms were very nice, beautiful views. Good service. Great drinks. Everything expensive as you would expect. The hotel grounds are a bit average - everything feels a bit packed in and the grounds didn't have the beauty of other resorts I have visited. Family friendly so keep that in mind if you are looking to bring kids or avoid them. Worth a stay but if I am in the Virgin Islands again, I'd probably try something else to see if I find a place I love.

Stayed: March 2014, traveled on business
1  Thank CandJF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2014

We had an outstanding time during our too short stay. The Ritz has very amenity imaginable. Perfect pool, nice beach and wonderful views of the ocean and the island of St. John. The staff was wonderful - especially the front desk team. Perfect location near Red Hook and the entry to the BVI's.

  • Stayed: February 2014, traveled as a couple
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1  Thank HuskerJag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 8, 2014

We have been regular visitors to this particular Ritz Carlton property for the last 10 years with our most recent trip being this past February. One of the eagerly anticipated hi-lights of our stay here is the Spa experience. This past Spa visit was by far the very best Ever! My husband and I have come to love, appreciate and respect our Massage Therapist, Jill. My husband could not have asked for a better 90 minute massage twice that week, which for him, set the tone for this vacation. I came in with a multitude of physical issues, including a brick-like back. With her vast education and training, Jill's knowledge of body mechanics, her pro-active approach to carefully get to the root of the issue along with her gentle spirit, she literally changed my life. Jill knew exactly what I needed when she put just one hand on my back and for me, three 90 minute sessions with Jill that week helped recalibrate my body and mind. I went back home feeling healthy, relaxed and eager to stay focused on and use the health tips she gave to continue down this path.
I would love to see this Ritz Carlton Caribbean gem enhance their Spa by adding opportunities to be educated on nutrition, the importance of eating well, juicing, etc.

  • Stayed: February 2014, traveled as a couple
    • Service
2  Thank Kimberly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2014

We knew the ritz brand had declined from the moment of our arrival. Greetings were cordial, but not very friendly. We not offered a drink or water as is typical basically of a ritz. We were given no information about the resort facilities.
We ate dinner at the outside bar that night. Service was extraordinarily Ritz . However, the next morning we could not get into breakfast. It had rained several hours earlier yet the outside seating had not been dried yet. We did receive an apology , but not until the next day..
We went to the bar for dinner on another night after an earlier rain and explained to them the cushions were not needed on the outside seating and they could dry the wet areas. After finally accommodating us, the did the same to the entire patio which quickly filled with guests.
Although the food at coconut grove was good, the service was poor. We had to request bread and water. We shared dishes and asked they not be split, but they were.
There was no one available to bring towels or set up chaises at the pool or beach. It was completely a do it yourself job.
Servers for refreshment at the pool and beach had to be flagged doe. We were never approached.
Generally, the facility appeared understaffed and light on management. ( We have noticed this at the last several Ritz's we stayed). Comments among locals confirmed the resort was now more typical of the parent company (mARRIOT) than the resort it once was.
We first stayed here over13 years ago. The service and overall ambiance was outstanding. We were sold on the ritz Carlton brand because of how exceptional our stay was.
We have finally realized the warmth and service we had previously experienced is no longer part of this chain.
Although our overall experience was good, it was not the experience we had come to expect.
Pp

  • Stayed: February 2014, traveled as a couple
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3  Thank amadeusny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 2, 2014

Stayed at the Ritz St Thomas last week of Jan. My husband and I shared a van/taxi with others from the airport to the hotel around $35. We were the second to last stop of the 30 minute ride. We were greeted with a smile and a complimentary cocktail. The staff at the Ritz is fantastic, always friendly and easy to make conversation with during our entire stay. We stayed in the Fressia bldg with club lounge access. The entire staff in the lounge were fantastic. Great breakfast! The grounds are lush and well maintained. The room was large, clean and the view was amazing. There are alot of steps and alot of walking but we were fine with that. We stayed mostly at the hotel, relaxed by the pool and sat on the beach. Make use of the water sports since they are included in the resort fee. We snorkled at closeby Coki beach which was great for snorkeling however not a place I would care to spend the day at. We took a day trip into ST John which was also amazing. Crystal clear water. The ferry to St John was very close to the hotel. Overall our stay A+ I would def say stay at this hotel or the Frenchmans Reef if you are visiting St Thomas.

  • Stayed: January 2014, traveled as a couple
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2  Thank Allison B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay | U.S. Virgin Islands, 00802-1010, St. Thomas
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Thomas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in St. Thomas
#3 Luxury Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
Price Range: $444 - $1,030 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
Number of rooms: 180
Official Description (provided by the hotel):
Nestled within a 30-acre beachfront estate, The Ritz-Carlton, St. Thomas blends classic European elegance with warm Caribbean hospitality. The resort overlooks sparkling turquoise waters and white sand beaches on the eastern tip of St. Thomas in the Virgin Islands, along Great Bay and with views of St. John. 180 Guestrooms each have private balconies, Caribbean-inspired decor and views of the Caribbean Sea and tropical surroundings. Other features of our beach resort in St. Thomas include a full service spa and salon, 24-hour fitness center, a Club Level with private concierge and complimentary food and beverage presentations, infinity pool, a beach and aquatic center with ample complimentary water sports, and four restaurants for gourmet dining and personalized service. ... more   less 
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands

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