My family and I checked into the Inn on tuesday, Sept 5, 2017 before Hurricane Irma approached. The staff at the Inn is wonderful, polite and accomadating to everything and every question regarding my concerns and needs. Ms. Daja Brooks and team went above and beyond as much as they could. On Friday, Sept 8 the generator stopped working. The staff at the Inn tried frivolously to get it fixed but were unsuccessful. In addition, Tuesday night the first floor of the hotel had a major sewage backup.
Back in July my family visiting stayed at the hotel and were greated by the owner who introduced himself as Paul Benedict. As off check-in on Tuesday, I have not seen Mr. Benedict not once in my week long stay. When I asked staff to speak to him to adress my concerns I was told that he had not been in. Ms. Brooks apologized to every guest about the poor conditions that she had no control over. Her and staff also provided free meals for the guests, but not once did Mr. Benedict show up to give his remorse to the horrible situation.
It's sad that the Inn has such wonderful staff but POOR service on behalf of the owner and his lack of regard and concern for his guests.More
- Free Wifi
- Free Parking