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All reviews manager michael st croix quaint hotel boardwalk area modern amenities staff went out of their way restaurants and bars relaxing stay the location is perfect feel like family sugar mill caribbean sea island hurricane nightlife housekeeper
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Reviewed November 30, 2018 via mobile

We were given a room with mold even the hallways smelled the pictures online are nothing like the hotel. Stay clear this hotel mold is very dangerous it can affect your health especially if you're young elderly or have breathing issues

Date of stay: November 2018
Trip type: Traveled as a couple
Thank Nomad65489449161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2018

We spent a week here over Thanksgiving. Since we didn't plan this until a week before, this and one other hotel were the only ones we could find with vacancies. So we didn't expect much, but more than we got. Since there aren't many pros, I'll start with the cons...

Cons:
Booking.com did not collect resort fees of $12/person/day. So the first shock at check-in was $168 for the two of us for seven days. This is not the hotel's fault. hotel.com does have fine print, on the confirmation email they send, that they do not collect resort fees, but they should do a better job explaining all this when they charge you for the room.

Even though some web sites for this hotel specifies "free WiFi" under amenities, we were told by the desk clerk that the $12/day "resort" fee covers WiFi and continental breakfast (doesn't that mean the WiFi and breakfast are not free?). Neither of us eat breakfast, and since the WiFi router in this hotel must be ancient, we didn't use it. It's not worth connecting to their WiFi, because you spend all your time waiting on a response. So we disconnected from WiFi and we will just pay our cell phone carrier for the data usage. The iPad we brought was just so much dead weight, and the $168 resort fee was a waste.

I think that the hotel's main claim to fame is that it was established in 1756 (262 yrs ago), and it has been host to many celebrities and dignitaries over the centuries. It appeared that the small original building on Strand was a combination of wood, brick, and mortar. That's where the office is, and the elevator, and at least one room that they wanted to give us. Then, across a little second floor walkway bridge over Strand, there is a newer, concrete building which houses the majority of the rooms and the pool. Our room was # 27 on the 2nd floor. There were some others with higher numbers, so all told, there must have been about 30 rooms. Also, across the bridge, before you get to the newer part of the hotel, there was an old restaurant and bar. Apparently, the restaurant was not in operation, and the bar was only open on the weekends.

It may have been nice for President Jimmy Carter 40 yrs ago, but it's rundown & crumbling now (literally, see pics). One morning, we walked down the steps from the office and found a kitchen-stove-sized chunk of bricks and mortar had broken loose from the railing and fell into the street.

The elevator looked as though it was built by E. G. Otis himself. One of those old cage looking things that is now locked up and has trash in the bottom of the shaft. Since the room they gave us was on the fourth floor, we had to carry both bags all the way up flights of narrow, rickety stairs. The room appeared to be a small attic room with one wall slanting at a steep angle over the bed. We peeked into the bathroom and it appeared to be clean, but the bedroom was horrible.

The AC in the room we paid for was not working, so we demanded a different room. The clerk said she had to check if any other rooms were available. We never saw many other guests in the hotel all week, so most of hotel should have been available. She did finally give us a different room, across the bridge, close to the pool and the boardwalk.

The new room was bigger, but just as dilapidated as the first one. However, the AC worked, so we were thankful. There was no view from our room. You couldn't even see through the windows, except for the bathroom, but the only view from the bathroom windows was the crumbling ledge of the floor above. There was, however, a nice view from the balcony outside our door.

They gave us regular keys (no card-key) and there were three; one for the knob, one for the deadbolt, and another I never could figure out. There was a 2" gap under door. It appears the door was just too short, or perhaps the threshold was that high and was removed for some reason(?). We were eaten up by mosquitoes until we managed to find a shop that sells insect repellent. There was a couple of small blocks of wood attached to the door with screws and washers. As hard as I tried, I could not come up with a sensible explanation for this (see pics).

There was a small TV on the wall that had about 20 watchable channels. Some web sites specify "premium" TV channels. Aside from the usual news channels like CNN, the only "premium" channel on our TV showed very old movies. Two of the movies we saw listed were "Death Rides a Horse" (1967) and "Pride of the Yankees" (1942). The TV badly needs adjustment because the colors were all wrong and caused the picture to be blurry to the point that our eyes hurt. The TV was a Seiki? Ever hear of Seiki TV? Me neither, till now.

When we tried to call the front desk, there was no dial tone, and no lights on the phone. The front desk guy found that the phone was simply not plugged in, so he did so and left. Later, we noticed the red message light was blinking, and every few minutes, the phone would beep a couple of times, presumably to let you know you have messages. After suffering through a night with the phone dinging every five minutes, I tried to retrieve the messages just to stop the red light and the beeping. But in order to retrieve the messages, I had to enter a security pin. Since no one had told us about a security pin, I guessed that it must be 27 (the room number). Nope. 227 (floor and room number) did not work either. So I did what the previous guests apparently did -- I unplugged the phone.

The room was tiled (no carpet). The tile was cracked, chipped. discolored, and paint-stained (see pics), so you don't know if it is clean or not. We wore our flip-flops in the room for the entire stay.

There was no closet in the room; just an an old wardrode. Ancient, but it did have some clothes hangers and enough room to hang some clothes.

There was a little old table on which a little fridge sat, a little old side table between the beds on which a lamp sat, and a little old writing table under the TV on which an ice bucket and the telephone sat. A very small coffee pot, along with a tray with two cups and 2 glasses, all sat on top of the little fridge. So there was no space for us; not on top of the fridge, nor on the side table, nor on the writing table.

There was no microwave.

The beds were queen, hard, noisy, and uncomfortable.

There were only two outlets in our bedroom that we could find; one on the TV-side wall, and one on the bed-side wall. That's not enough outlets even for hotel, who monopolized 3 of the 4 available plugs. On the bed-side outlet, the lamp (and only light in the room) takes one plug. If you have two phones to charge, you have to unplug the lamp. However, we found an outlet expander in the old wardrobe. The electrical outlet box had no plate and just kind of hung out of the wall, but we were able to get the expander plugged in without getting shocked. On the TV-side outlet, one plug is taken by the TV, and one is taken by a power strip. The little fridge and little coffee pot are pluged into the power strip, which consequently just hangs down the side of the fridge.

The bathroom had no closet or cabinets. The only storage available was a 4"x12" glass shelf screwed to the wall above a little old pedestal sink. There was only one towel rack, over the toilet. There was plenty of wall space for simple hooks that would allow you to separate & dry wet towels, hand towels, and washrags. But there were no such little pleasures. There was one outlet in the bathroom. The hotel takes up one plug with the hair dryer, leaving you with one plug for your toothbrush, night light, or whatever.

The shower is the nicest part of the room; the tile was decent and the faucet/shower head had been recently upgraded. The metal shower drain, however, looked like it had been beaten in with a chisel, leaving jagged edges sticking up to take a bite out of your foot.

The walls seemed to be concrete, but the windows were not insulated, and with the gap under door, we could hear everything going on in the neighboring rooms (arguing, sexual moaning, doors slamming, etc).

The cleaners came in around 9 AM. They made the beds, left coffee/cream/sugar (maybe), switched out towels (maybe), and that's it. No clean coffee cups or glasses, they just rinsed out the same ones every day. They didn't even wipe the little bathroom shelf. With the sorry condition of the floor tiles, we never could determine if they were cleaned or not.

There seemed to be no security and anyone could just walk in and use the facilities. In fact, we heard waiters at nearby restaurants tell customers that the only nearby restrooms available we're on the second floor of this hotel. Since we never saw more than a few hotel guests all week, I'm convinced many locals were using the pool. In any case, SOMEONE (sounded like teenagers and/or drunks) used the pool every night, yelling & doing cannonballs, till 1:00 AM.

And speaking of noise..... Being close to the water is nice, but then you're also close to all the bars & restaurants on the boardwalk. There are apparently no laws governing noise in St Croix, so from Thursday - Sunday, you're subjected to partyers, bands, and juke boxes.

Still speaking of noise..... If it's your first time to the Caribbean, you will be amused by the number of chickens and how they free-roam all over like pets. They were everywhere, even on the upper floor balconies of this hotel, around the pool, laying eggs in and kicking dirt out of the flower pots, etc. The amusement will come to an abrupt end on your first night. The roosters engage in crowing contests every hour, thruout the night, and the hens announce the arrival of their eggs 24 hours a day. If you've never heard a rooster crow, you will be amazed at how such an ugly sound can come from such a pretty bird. All this on top of the revelers in the bars along the boardwalk and the jerks who used the pool.

On day 5, the TV quit working. Of course the hotel desk blamed Dish Network.

On day 6, there was no hot water, only luke warm. This was at 6:30 AM, so maybe they turned off the water heater at night, and it just had not been turned on yet.

Also on day 6, we complained to the hotel clerk about the TV again. We were told that it was because the credit card that the hotel uses for auto-payments was maxed out. OK, so pay the balance, or switch to a different card. Problem solved!

But on night 6, we came back from long day, and there still had been no resolution on the TV.

The TV was still out on day 7. OK, we're getting out of here today anyway. Thank God.

Pros:
Though the old hotel restaurant, across the bridge over Strand street was not operational, the bar was open on weekends. It was so packed, that it was hard to find a place to sit. BUT if you smoke cigars, there's a speakeasy, behind a locked door, next to the kitchen. There is a nice selection of cigars, liquor, and beer. If you're not a member, you have to pay an entry fee of $9.

On day 7, at check-out, the desk clerk agreed to refund the $168 resort fee! This lady was the only real bright spot at the hotel. She was always friendly and helpful. She delivered a note to us from some friends who had stopped by to see us, she was sympathetic about our TV and WiFi problems, and she negotiated the refund of the resort fee. I'm so sorry I don't remember her name. We copied it from her name tag, but we lost the paper. She is the young lady with the piercings.

Local people we met in St Croix (and some tourists like us as well) were bemused when we told them where we were staying. We cannot recommend this hotel.

Date of stay: November 2018
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2018 via mobile

We had been reading about the new raw seafood restaurant that had recently opened in Christiansted.
This was our first dinner on Island & we were looking forward to trying the dishes that were posted on their FB Page.

In we went...
found a table for the four people in our party.
The restaurant is small in the front, but cozy & their was definitely a buzz in the room.

This place is new & it certainly has some growing pains (which is to be expected).
Our waitress was friendly but was not familiar with the wine list or the menu.
She definitely had confidence in the mixology bar so we decided to go with her recommendation & order some of the specialty cocktails.
We requested water while we waited.
The drinks took forever having our water glasses refilled twice before receiving our cocktails.
Overall I would say the drinks are pretty mediocre, nothing remarkable.

In the meantime we decided to order small plates.
We requested a couple of the showcased items on their FB Page but they said that they weren’t available yet.

We ended up with Smoking Salmon which was the best dish that we ordered by far.
It was delicious, the presentation was visually entertaining & successful.
We had a dozen oysters on the half shell which were delicious & definitely fresh.
The Beef Carpaccio was good, again not outstanding.
The Samoan Ceviche was bland.
We ordered the King Crab Leg & that’s what it was - 1 Crab leg on a plate ($24).

Overall we were not over whelmed with the food or the cocktails. The drinks took way to long.

We asked to speak to the mixologist but he kept his head down & never interacted with us.

We were even less enamored with the pretentious vibe that the mixologist & chef displayed. They never greeted, acknowledged or followed up with anyone in the room.

When comparing other dining experiences in Christiansted, R.A.W. Bar didn’t live up to our expectations.

Date of stay: October 2018
Thank Farangnbkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2018 via mobile

DISAPPOINTED! The pictures made this seem like a decent hotel...wrong! This was more like an old bed and breakfast or motel. Thin walls, could see downstairs between the wood floor planks, and it rained in our room. We did inform the staff and we were moved to a smaller room...not the worst and I'm thankful for that. This hotel is in dire need of major renovations. If you are in any of the rooms numbered 21 or up, expect loud music from the bar late into the night during the week.
The staff was nice and accommodating and the location was great, but the rooms are not worth it.
Would have much rather stayed with my family without air conditioning.

Date of stay: July 2018
Trip type: Traveled as a couple
Thank DA006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Club_Comanche1, Guest Relations Manager at Club Comanche, responded to this reviewResponded July 12, 2018

Hello DA006,

Thank you for your review. I am sorry for the inconveniences that you experienced during the most recent tropical storm system that passed near the island. Thankfully we were able to move you quickly to a new room that was acceptable for the balance of your stay. Our Concierge team are always eager to assist guests and your kind words are well-noted. I appreciate the opportunity to respond to your comments and wish you the best in future travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2018

This was an awesome hotel if you want to stay on the boardwalk in Chistensted. It’s walking distance from restaurants and shopping. It had a continental breakfast every morning. They have a pool and bar that’s open in the evenings but I’m pretty sure it’s closed on Sunday. They had a live band on Friday night which was awesome. The room is cleaned daily and the housekeeper is awesome !!

Room tip: Are Room was right by the bar which can be Loud but if you like music it’s great ..
Date of stay: June 2018
Trip type: Traveled solo
Thank Wendy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Club_Comanche1, Guest Relations Manager at Club Comanche, responded to this reviewResponded July 5, 2018

Hello Wendy C,
Thank you for your kind words about our staff and property. Indeed we are in a prime location in Christiansted all while experiencing a boutique hotel life. We hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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