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“Vacation 2014” 4 of 5 bubbles
Review of The Palms at Pelican Cove

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The Palms at Pelican Cove
Ranked #2 of 14 Hotels in Christiansted
Certificate of Excellence
Chatham, NY
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Vacation 2014”
4 of 5 bubbles Reviewed August 15, 2014

Had a great time at the Palms. Very comfortable accommodations. Tile floors instead of carpeting was a plus in the room. Staff very helpful and friendly. Food at restaurant was very good and good service was provided. The menu had a lot of options and specials. Beach was very nice especially for snorkeling.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank 874Brian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,093 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (230)
Date | Rating
  • Danish first
  • English first
  • German first
  • Portuguese first
  • Swedish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed August 12, 2014 via mobile

It's been a month and a half since me and my girlfriend left St Croix. We are missing the palms more than ever. I chose Pelican Cove because I wanted a unique island experience with my girlfriend. We were blown away as soon as we got there. The kindness of the people there is so real. If there was an award for one hotel in the world to get, for having the friendliest, most genuinely kind sfaff. The palms would win it by a longshot. Seriously. Maybe it's just the vibes to this island but staying here definitely changed my perspective on life. I could go on about the hotels features and service also. But the staff kills it here. This place is awesome.

Stayed June 2014, traveled as a couple
Helpful?
6 Thank Dover J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 29, 2014

We had a wonderful time at the Palms in St Croix, VI - it was so relaxing and comfortable - the staff was so friendly and down to earth - the grounds were maintenanced all the time we were there - we had beautiful weather to top it off

Room Tip: I stayed on the bottom floor and never heard anyone above us
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  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Islandgirl142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burke, Virginia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed July 23, 2014

We went to The Palms at Pelican Cove to celebrate our twenty fifth wedding anniversary and I am so glad I picked it for our special trip. Each staff member, from the people who worked the front desk to the waitstaff in the restaurant, were friendly and helpful. We had a fantastic snorkeling lesson from the owner, Chuck, and then we were able to keep the equipment for the duration of our stay so that we could go out any time we wanted. My husband also enjoyed some night snorkeling with Chuck and one of the local characters, Chris. To go snorkeling we only needed to walk about a hundred feet from the door of our room to the waters edge and the reef was less than twenty feet farther. The location was very secluded, but you could be in town via cab in about ten minutes. We absolutely loved this place and cannot wait to go back next year!

Room Tip: Ask for beachfront, though I think most of the rooms do have a view of the beach.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Kareen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Fe, New Mexico
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed July 22, 2014

This is the 2nd year in a row that we have gone to The Palms at Pelican Cove with two other couples. It is very relaxing there. We had all kinds of plans to leave the hotel and scout about the island, however the beach chairs sucked us in and we were unable to get motivated to leave. The Palms has full service restaurant, beautiful beach, helpful staff, and tons of privacy.

Having been to several island resorts over the years, we always try to remember that "Island Time Zone" is very pervasive. When traveling with "city people", they can get annoyed if waitstaff at dinner isn't "johnny on the spot". However, when in St. Croix (or any other island), we never plan to have a quick dinner and make tight plans after. Everything is slow and relaxed on the island, and the same goes for food and service. Very polite, but definitely a different vibe than food service at an urban resort. As long as you don't expect to eat dinner in a hurry, and you take time to enjoy the experience you have traveled to have, all is well :)

Coming 2 years in a row, it is interesting to notice how much of the staff remains from year to year. During conversations with employees, we learned how common it is for staff members to be there for many years, which is great for continuity and "feel good" for returning guests. Staff members remembered us by name - even which of us got up early, and which one slept until afternoon. It made us feel very much at home, and we look forward to going back again.

Room Tip: We prefer an oceanside room on the 2nd floor, so we can leave the large sliding patio door open and...
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank RobNMX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed July 22, 2014

We had 2 rooms over the 4th of July birthday and everything was just perfect. We were there for my Mom's birthday and when we walked in with decorations for the table for dinner, 2 people rushed to our side to take care of everything without me even asking. The Front Desk staff was on our every need and the food was great as well as the service in the restaurant. We will be back!!!

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank AmyReimer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 bubbles Reviewed July 21, 2014

My wife and I chose to stay at the Palms at Pelican Cove after reading the very positive reviews and seeing the high ratings on TripAdvisor. The Palms is the most highly rated place to stay in St. Croix on TripAdvisors.

Bottomline is that I cannot begin to understand how the Palms has such high ratings, especially when compared to the Buccaneer. My wife and I checked in and immediately realized it wasn't a "high-end" resort like we expected. The room was pedestrian, and the rest of the facilities were old and outdated at best. To make matters worse, we found hair in the bathroom and never could get anything more but luke warm water out of the shower.

Meanwhile, on the first day we drove around the island exploring other sites and resorts. We visited the Buccaneer resort and immediately decided we'd rather stay there. The Buccaneer--in our opinion--is WAY WAY better than The Palms. We can't understand how The Palms can possibly score higher on TripAdvisor. The Buccaneer--in our opinion--has nicer rooms, better amenities, better restaurant and bar, better pools, better location and has more of a high-end resort feel than The Palms. It's not even close.

In our opinion, the Buccaneer is by far the best resort to stay at on St. Croix.

On the plus side, when I spoke to the manager at The Palms and said my wife and I wanted to immediately check out and go to another resort, she was very professional and accommodating. I ran through the reasons for our dissatisfaction and she immediately agreed to refund the remaining portion of our deposit. In the end, we stayed there one night and checked out on the same day of speaking to the manager.

  • Stayed July 2014, traveled as a couple
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
20 Thank Andy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IslandGroove, Manager at The Palms at Pelican Cove, responded to this review, July 24, 2014
We are happy that you were able to be relocated to a more suitable resort during your stay on St Croix, but please let us clarify that our property is not a 5 star brand.

Most of the guests who stay with us have researched the various hotels and resorts on St Croix to know that while we strive to offer superior customer service and guest satisfaction, in a relaxed and natural setting, with modern, updated, clean guest rooms with sweeping Caribbean beach and ocean views, we are very much a casual and comfortable property, and not a formal very upscale property with a marble lobby and reserved atmosphere.

After speaking with our General Manager, who you agree was very accommodating with your relocation desire, we are surprised that you also felt the need to write a review with a poor rating, considering that The Palms was simply not the type of hotel you choose to stay in while traveling. After all, although we may not have been suitable for you, we are most definitely suitable for many thousands of satisfied travelers every year.

After reading the review you wrote for your stay at the other hotel, however, we noticed that even there, there were some things you were also unhappy with.

In the end, our hope for you as travelers to St Croix, like we hope for all travelers, is that you took home fond and cherished memories of your visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Palms at Pelican Cove

Property: The Palms at Pelican Cove
Address: 4126 La Grande Princesse, Christiansted 00820, St. Croix
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Croix > Christiansted
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Christiansted
#1 Family Hotel in Christiansted
#2 Top resorts Hotel in Christiansted
#2 On the Beach Hotel in Christiansted
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Palms at Pelican Cove 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
The Palms at Pelican Cove sits on 7 acres of coconut palms and white sand beach, and is just 3 miles west of Christiansted. There is swimming in front of the property, and with Long Reef just a few yards off shore, excellent snorkeling (day and night) is also available. We provide complimentary snorkel gear and tours of the reef. Our freshwater pool is one of the largest on the island and is regularly used by SCUBA for introductory dive lessons. We have a tennis court and complimentary gear. There are many hiking trails on the island and we regularly make excursions with guests. There are 40 spacious rooms at the hotel, and all offer panoramic oceanfront views from expansive terraces. All rooms are air conditioned, and are equipped with a small refrigerator and coffee maker. The Palms Restaurant is located on property and serves breakfast, lunch and dinner. The Mahogany Bar is located beachside, serves up wonderful beverages, and has a late night bar menu. The front desk is open 24/7 and security is provided around the clock. Wireless internet access is complimentary. The Palms won the 2010 Best Beach Resort and Best Hotel on St. Croix as voted by readers of the Virgin Islands Daily News. ... more   less 
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Also Known As:
The Palms At Pelican Cove Hotel Christiansted
Palms At Pelican Cove Christiansted
Palms Pelican Cove
Palms At Pelican Cove Hotel
The Palms At Pelican Cove St. Croix/Christiansted, U.S. Virgin Islands

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