The service was very impressive. First, Julie and the front desk staff were very accommodating to help resolve some confusion created by an online travel agent site. They accelerated fixing the AC in one of the suites, so they could give us a "free upgrade" to a suite with a small kitchenette. We really appreciated that, since it allowed us to do some small scale cooking (important to satisfy dietary requirements).
Second, Mitch gave a great snorkel tour early in the week that helped build confidence before we went off on our own to see various sites around the island.
Mitch followed up the tour by sitting down and giving extremely helpful directions, so we could go places and not get badly lost (like we did the first day, before we talked to Mitch), as well as tips for where to go that were customized to our interests.
If you run into any problems, just ask someone. E.g., we didn't think to bring bug repellent. The only time we thought of it was during the Carribean night when we were seated by a light. I asked if they could turn off a light. The server said no, but pointed me to the desk, where they provided bug repellent. Problem solved.
The Carribean night was fun, even though the speakers were turned up too loud. (I went back to my room to get some earplugs, and still thought it was too loud.) I'd guess that there were more locals (probably as part of a wedding) than tourists.
St. Croix is mostly undeveloped and many of the beaches/snorkeling spots that Mitch recommended were basically deserted in July. For us, that was worth driving slowly on roads with lots of pot holes. Since we cooked for ourselves most nights, the relatively long drive between upscale restaurants with different cuisines wasn't an issue. The snorkeling around the island was nice, but we didn't find a snorkeling site that was as impressive as Two Step in Hawaii or the Keys.
In summary, if I were going to St. Croix again, I'd definitely look to the Palms at Pelican Cove as my first choice.
- Official Description (provided by the hotel):
- The Palms at Pelican Cove sits on 7 acres of coconut palms and white sand beach, and is just 3 miles west of Christiansted. There is swimming in front of the property, and with Long Reef just a few yards off shore, excellent snorkeling (day and night) is also available. We provide complimentary snorkel gear and tours of the reef. Our freshwater pool is one of the largest on the island and is regularly used by SCUBA for introductory dive lessons. We have a tennis court and complimentary gear. There are many hiking trails on the island and we regularly make excursions with guests. There are 40 spacious rooms at the hotel, and all offer panoramic oceanfront views from expansive terraces. All rooms are air conditioned, and are equipped with a small refrigerator and coffee maker. The Palms Restaurant is located on property and serves breakfast, lunch and dinner. The Mahogany Bar is located beachside, serves up wonderful beverages, and has a late night bar menu. The front desk is open 24/7 and security is provided around the clock. Wireless internet access is complimentary. The Palms won the 2010 Best Beach Resort and Best Hotel on St. Croix as voted by readers of the Virgin Islands Daily News. ... more less
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- Also Known As:
- The Palms At Pelican Cove Hotel Christiansted
- Palms At Pelican Cove Christiansted
- Palms Pelican Cove
- Palms At Pelican Cove Hotel
- The Palms At Pelican Cove St. Croix/Christiansted, U.S. Virgin Islands