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All reviewsprivate islandferry ridemain islandfree for hotel guestsferry servicest croixwater ferrysmall storesmall islandchristiansted boardwalkbeach barbecuesmall kitchenettefive star hotelbar restaurantrestaurants and shopshotel roomnice beach
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Reviewed November 15, 2012

If I were judging Hotel on the Cay on appearance alone, it wouldn't score so high. It is outdated and could use a few repairs. HOWEVER, that's where the negatives end. Stay there, and in no time you'll see how absolutely wonderful, friendly, gracious, considerate, and helpful (did I mention friendly??) they are!! Within a day, each of the staff learned not only the names of my friends and I, but also our favorite drinks and meals at the restaurant. The food at the restaurant was quite good and in my opinion, the drinks were the best on the island! The hotel was always very clean. Most of the rooms are time shares, and so they while the updates are slow going, they are indeed happening. This place has AMAZING potential, but what it has at the moment is also fantastic! It has a beautifully maintained beach (the only hotel in the area with a beach, let alone a private one. The location is close to the boardwalk where you will find many restaurants, shops, excursions and bars. The ferry to the boardwalk runs every few minutes until midnight and is free for hotel guests. After midnight the ferry is on call so you are never stranded. In fact, they keep a mental note of which guests have returned to the hotel and who hasn't, so you definitely feel they take an interest and are always looking out for you. My friends and I had such a wonderful time and we can't wait to go back!

  • Stayed: November 2012, traveled with friends
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5  Thank Sarah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2012

We stayed here the last week of October, first week of November. That is a wonderful time to visit. The hotel was not crowded and the beach was very enjoyable. They have plenty of chairs and little tiki huts to put your chairs out of the sun when so desired. The pool was being renovated so we could use it. Our room had the most gorgeous view, but it could do with some updating. The staff in the office was always helpful and accommodating. Rudi's taxi service is great, booked the trip with them to the grocery store, as well as our trip back to the airport. The waitress Jeannette at the bar/grill was very helpful. The beach was kept very clean....they had workers raking it daily. The water was sparkling clean and a pleasure to swim in. The ferry was terrific. They were there the minute you set foot at the docks and the ferry drivers all very pleasant and helpful. All in All I enjoyed a wonderful week at Hotel on the Cay and would definitely return.

Room Tip: The rooms are the 3rd floor facing the fort have wonderful views.
  • Stayed: October 2012, traveled with family
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1  Thank Ellen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

The room was nice. It had a small kitchenette with a sink, Microwave, Toaster Oven and Refrigerator. Plenty of room and a small balcony. It could use some updating. The hotel beach was great. Nice for sunning and swimming. The snorkeling around the beach and cay was awesome. Lots of fish to see.

  • Stayed: June 2012, traveled as a couple
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3  Thank Mike A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2012

We were there last week. We had an enjoyable time. This is not a 5 star, but it is private, clean place to stay. The problems we noted were not directly the hotel, but the restaurant. The cook is down right rude. The all you can eat bar b q was canceled and we were very upset. We learned a cruise ship was coming in and the restaurant had a buffet. We asked to purchase a meal but the cook refused to answer us. Nearly 2 hours later we were notified that we could purchase a ticket. We were told only 2 plates, and we needed to make one trip up there. The cook stood watching us get our food. We paid for it, and we paid for our rooms but were treated second rate to the crusie ship passengers that were only there a day. We should not have eaten there the bbq was so dry we threw it out. The second problem was the boat driver. The man was so rude that we complained and found out another guest had also complained. We are from the south and my boys say thank you in fact all four of us said thank you and hello and he didnt answer. I do want to say that Julian Peirre drove the boat was so very friendly, he was always smiling. He was eager to help, and answer questions about the island. He even looked out for my son and i one night when it was dark and we wanted cake. He watched us while we went to a restaurant. He made up for the other guys rudeness for sure.
The rooms water was not working. They checked it but was not able to fix it. It was not a problem we used the sink in the bathroom. The a/c worked good, and the view was amazing. I wqill say there was a HUGE DOWNSIDE to the hotel. My 9 year old has rheumatiod arthritis and he uses a wheelchair sometimes. This place is NOT WHEELCHAIR FRIENDLY. Even on the bottom floor there are stairs just to get to the hotel. I am disabled and my 17 year old son just had brain surgery 3 weeks before but every time he needed the chair we had to carry it up and down the stairs and this is no easy task.

The water is incredible there at the hotel. It is very quiet and great for snorkling. First thing in the morning was my favorite time to go. The only complaint is the amount of baracudas in the water. THey did not attack us, but it is still scary knowing your kids are in the water and there is always a baracuda watching. It would be great if there were less of them.

We just returned home a week ago and are already planning our next trip. I would love to stay there again, but i think some of these issues need resolved. The wheelchair made it very hard. Also the rudeness of the boat driver and the cook might not be the hotel, but these compaines represent the hotel and it is a package deal being that your are isolated. Ihope this helps others.

Room Tip: 209 had a great view, and good a/c.
  • Stayed: October 2012, traveled with family
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1  Thank 39andholdingontight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2012

We picked Hotel on the Cay through an online deal. It is very easy to get to: 20 minute cab ride from the airport, then a little ferry picks you up at the boardwalk. A quick 1 min ride and you're on Protestant Cay. We had several problems on check in: no reservation on file, first room had a short in the wall, second room had no TV or phone. Third and final room was fine but the floors definitely hadn't been cleaned. The staff were accommodating, but seemed entirely unsurprised by a potential fire hazard! As several reviewers have stated: the Hotel is going through long-term updates. Several rooms were being rehabbed during our stay (when meant construction sounds starting at about 9:30 each day). Our room, sadly, hadn't been updated yet. The kitchenette was absolutely fine. The bathroom worked fine but looked awful. Daily maid service was fine and efficient, but I don't think they sweep the floors. I'd suggest they stock a small broom and dustpan, as you do track in sand.

The hotel has a very nice little beach spot with plenty of chairs, although it's close to the "parking lot" for boats in the harbor. The Harbormaster Bar isn't much but it's good for a beer or bar food (and is not affiliated with the hotel). We took a look at the pool but didn't go swimming in it.

Aside from the check-in, interactions with the desk staff were pleasant and efficient. They were happy to arrange our cab back to the airport at the end of the trip. (I do recommend Rudi's Cab service, for both airport trips and his island tour.) We had no problems with ants but did see a few small roaches (probably disturbed by the construction).

Room Tip: Check the room thoroughly before you settle in. Crappy wifi throughout.
  • Stayed: October 2012, traveled as a couple
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Thank tofumidget
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelOnTheCay, Guest Relations Manager at Hotel on the Cay, responded to this reviewResponded October 17, 2012

Thanks so much for the kind words! We're glad that our courteous staff was able to find you a comfortable room to your liking. The arranged ride service from the airport to the hotel pick-up point (available for request right on our website) is the way to go and makes for a hassle-free travel experience. We do hope that you will come back and see us!

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