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“Loved Divi Carina Bay Beach Resort, St. Croix, superb customer service!!!!”

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Divi Carina Bay All Inclusive Beach Resort
Ranked #8 of 14 Hotels in Christiansted
A TripAdvisor Member
“Loved Divi Carina Bay Beach Resort, St. Croix, superb customer service!!!!”
Reviewed April 10, 2006

We have just returned from a 3-week vacation at the Divi Carina Bay Beach Resort, St. Croix & can't say enough about the excellent customer service we received from the hotel staff.

We have been traveling throughout the Carribean for 20 years and own a time share with Divi. We have always been pleased with the staff in Aruba, Barbadoes, & St. Maarten, however, we have never received such incredible service before.

My husband has a difficult time walking because of neuropathy and a heart problem that makes him out of breath very quickly. One of the people at the desk noticed the slow pace, and asked me what the problem was. He immediately said that "from now on, please call us & we'll pick him up & drive him back & forth with the shuttle", and they did. Another evening when returning from the Casino, I asked the person driver of the shuttle if he could stop at the hotel so I could purchase a couple of bottles of water. He did & when I returned without the water (I said it was closed), he asked to wait a few moments & quickly came back with the water.

These are just a couple of instances of people going out of their way to make our stay as comfortable as possible. I could go on & on because there were many.

The housekeeping staff do a wonderful job & the beach & pool area are great. The food at the restaurants was delicious & well prepared, and what we also liked is the fact that you can get sandwiches, a hamburger, etc. until 11:00 PM

I would highly recommend the Divi Carina Bay Beach Resort as a place to vacation. We plan to return again soon with our daughter & her family.

We also had a very pleasant experience throughout the island with the shop keepers, taxi drivers, and general public.

Helpful?
10 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (256)
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English first
chicago,IL
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 5, 2006

This was our second trip to Divi Carina Bay...the first time was really good (obviously we went back), and this time was even better!
From our friendly, easy check-in (and the free beach bag-what a nice touch!)to the time we had to leave, we had a great time.
Our rooms were spotless, the housekeeping staff friendly. And, the decor of the room was beautiful! Bright Caribbean colors, but not your typical flower or palm tree prints...modern,fresh and fun designs. Everything was perfectly coordinated and nothing was left out. The art, plants, really cool ice buckets and coffee carafes, they for got nothing! Everywhere you looked was that extra little touch.
The beach and pool were great and the staff friendly and helpful. The food was even better than the last time.I don't know who the people are that are complaining, but EVERYONE I talked to loved the Divi! We had stayed at the Buccaneer several years ago and thought it was living off it's reputation. It wasn't what it claimed to be. We talked to some other people at the Divi who said they had stayed at the Buccaneer before too but would never go back...that it doesn't compare to The Divi in quality of rooms or service.
If you want a beach vacation at a beautiful oceanfront hotel, Divi Carina Bay is the ONLY place to go! We'll be back again next year for sure!

  • Stayed March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank beachbabe111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Castle, DE
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 4, 2006

what an awesome way to spend a week away from the hustle and bustle of every day stress. No real complaints. Beach,pool,room,staff,eateries all excellent. One thing for sure WE WILL BE BACK NEXT YEAR.

  • Stayed March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank donnewcastle13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed March 27, 2006

For your money the hotel is ok. However, there are several problems with this hotel. First, when I arrived my husband had stayed several nights there, as he arrived early for work he was doing on the island. When I arrived to meet him, he had to get his key rekeyed and the lady took his key witout question and gave it to us. When we arrived to the room and opened the door there was another lady occupying the room. No one at the front desk checked to see if anyone else was occupying this room, a little scary.
Also, there is an oil refinery near the hotel and many workers were actually leasing their rooms for extended periods of time. They were rude, loud, and disturbing when they came to watch and check out the women on the beach. One night they even threw beach chairs off of the pier at the hotel. For my money I would stay at The Bucaneer.

  • Stayed March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Christiansted hotels

Virginia
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 15, 2006

Just returned from a wonderful vacation in St. Croix. We thoroughly enjoyed our week-long stay at the Divi Carina Bay! Our unit was a one-bedroom villa on the hillside across the street. Arriving fairly late (and tired), we could not believe that there was no way to get our luggage up the hill to the villa other than climbing 74 steps (we counted them)! A very helpful employee carried two of our bags up, thank goodness. Once we were settled in, we didn't mind the steps, but the villas aren't a good place for anyone with limited mobility.

The unit was clean and spacious - and the view from the balcony was breath-taking! Our only complaint would be that the sofa (a hide-a-bed) was horrendous. When we sat on it, we had to sit on bed pillows to avoid sinking down to the metal frame. I can't imagine anyone attempting to sleep on it. The sofas definitely need to be replaced. Other than that, however, everything was great. We did a little cooking and found the supplies to be quite adequate.

We enjoyed the complimentary bloody Mary's and mimosas at the welcome orientation on Sunday morning as well as the helpful information about resort and island activities. Also enjoyed the general manager's reception a few days later with steel pan entertainment, substantial hors d'oeurves, and rum punch. That was dinner for us.

There was an hour of free sea kayaking one morning - great to paddle around and view the entire resort from the sea. We also snorkled (brought our own equipment) down the beach to the west of the resort. They provided free life vests for snorklers, which really helped.

We used both pools and neither was very crowded at any time. Had no problem finding a couple of comfortable chaises on the beach or by the pool, or a hammock in the shade under the trees. Also enjoyed both hot tubs - one by the main pool and the other in the villa area.

Another plus - there were four internet stations available for general use, so doing a quick email check or looking up information about local sights was easily done.

The resort has a Caribbean Buffet with entertainment on Thursday nights. You don't have to eat the buffet to enjoy the entertainment! We weren't interesting in eating a big meal that night, but did go down to watch the Mocko Jumbies perform, followed by a "broken glass dancer" who also did an amazingly low limbo.

Resort employees were generally very pleasant and helpful - oh, and the Caribbean eggs benedict was the best breakfast I had had in a long time.

All in all, it was a great trip. We did rent a car so we could explore and would recommend that because the resort is far from almost anything. We'd go back to the Divi any time!

  • Stayed March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank TA_Mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mass
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 10, 2006

We just returned from St.Croix and already want to go back! The Divi was great,on the quiet south east side.Rent a jeep as the resort is 20 minutes from everything.The island is a blast to explore ,I think we spent most of our time exploring other beaches and taking in the many gorgeous views.The Starlie Grill at the Divi is very good,but you also have to get out to the many excellent spots.The Terrace at the Buccanieer is the BEST! the view is breath taking! Kendricks is also very good. St.Croix is some of the best wall diving this side of the Caymans! Cane Bay at the Divi is a great dive shop.they can arrange everything for you.Salt river canyon is one of the best dives ever.We saw dolphins and a Humpback whale breeched right in front of our boat! We really liked the Divi and loved St.Croix,cant wait to go back.

  • Stayed February 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank GRIG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 3, 2006

The Divi represents itself as a relatively high class resort. It's not. During our week stay it became clear that the Divi caters to a US suburban casino crowd. If you're looking for any international flavor you won't find it here. The food is middling at best (think Olive Garden) and the bar drinks are so bad that we ended up buying our own booze and fruit and making drinks in our room.

The room was nice - top floor Oceanview (see photo 3 of their web Photo Gallery), far away (west end - where the rooms are right on the beach) from the pool full of screaming kids. Note that only photo 6 shows the west end of the resort. I wouldn't want to stay in the far west section that has 4 floors, though, because the beach outside of there is simply not usable. We were in the next section, with 3 floors.

The beaches were very disappointing. We went in the water once the whole week. If you like swimming in sea grass then this is the place for you. The sand itself was OK (better at the east end than the west end) but only because they swept up the sea grass every morning.

Most of the staff seemed to view guests as a nuisance, not as the reason for the business. Notable exceptions were the Concierge (Edmund) and a couple of waitresses at breakfast. The front desk folks were downright rude and unhelpful. To be fair, this seems to be the general attitude on this island - much different than on St. Thomas.

  • Stayed February 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank cpr4343
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Divi Carina Bay All Inclusive Beach Resort

Property: Divi Carina Bay All Inclusive Beach Resort
Address: 5025 Turner Hole, Christiansted 00820-4548, St. Croix
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Croix > Christiansted
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Christiansted
#7 On the Beach Hotel in Christiansted
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Divi Carina Bay All Inclusive Beach Resort 3.5*
Number of rooms: 180
Official Description (provided by the hotel):
Experience St Croix's only All Inclusive! The Divi Carina Bay All Inclusive Beach Resort and Casino is a lively retreat nestled on a secluded shore in the beautiful island of St. Croix. Modern beachfront guestrooms, poolside dining, hammocks by the shore, live entertainment; your home for Family, Food and Fun …- it’s All Included! ... more   less 
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Also Known As:
Divi Carina Bay All Inclusive Beach Hotel Christiansted
Divi Carina Bay Hotel
Divi Carina Bay All Inclusive Beach Resort St. Croix/Christiansted, U.S. Virgin Islands

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