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“Unforgettable vacation”

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Seven Stars Resort & Spa
Ranked #2 of 44 Hotels in Providenciales
Certificate of Excellence
Reviewed March 9, 2014

My husband and I just arrived home from a fabulous 7 day stay at seven stars. We stayed in a one bedroom ocean front suite on the fourth floor in building one that we thoroughly enjoyed. It was very large and well furnished both inside and on the terrace. The full kitchen was nicely appointed. We took advantage of the Graceway market across the street to purchase wine, beer, snacks and even lunch provisions. We enjoyed having a cocktail on the lovely terrace before dinner each night. The terrace had a table and chairs for 4 as well as loungers and 2 comfortable arm chairs with foot stools. The view was fabulous and we spent many relaxing hours on the terrace in the early evenings.

The bedroom with a four poster king size bed was very comfortable with another wonderful ocean view! And the bathroom was fantastic, large and beautiful. We especially loved the huge shower with a window and great breeze most days - it was like taking a shower outdoors!

I also appreciated having the washer and dryer in the unit which allowed us to pack fewer clothes.

The beach and pool of course are unmatched. Even though I believe the resort was quite full when we were there, it never felt crowded. The lounge chairs and umbrellas are plentiful and comfortable.

We went to the Sunday night barbecue and bonfire which had live music and was really fun. We also ate at the deck and the sand bar, both of which were fine. We found the daily breakfast to be very good and the service was always welcoming and warm.

My husband used both the tennis courts and the fitness center and found both to be in good shape.

We also liked that there were restaurants, shops and rental cars within a short 5 min walk from the resort. We ate at Fresh Catch which was very good and reasonably priced and Coco Bistro which was absolutely fabulous.

All in all, a really great vacation at Seven Stars. We will be back!

Room Tip: Definitely get oceanfront. Floors 4 or higher have the best view. Building 1 is closest to the wate...
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  • Stayed: March 2014, traveled as a couple
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4  Thank Rockwater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed March 7, 2014

Usually the more I visit a resort the more flaws I discover. I think at Seven Stars the resort gets better with age. This was our 3rd visit in 3 years and our best trip to date. They make constant minor improvements that add to the experience. Plus they seem to take feedback to heart.

First off let me say that almost all comments about Seven Stars on Trip Advisor are accurate in my opinion - both good and bad. Turks and Caicos is an expensive island - therefore everything is expensive...taxi cabs, food, excursions, rooms, etc. You should come to T&C with the expectation that you will spend. And you should remember that just because you spend a lot of money doesn't mean things will be perfect. More money does not get you better food....just food that has to be imported. More money does not get you the most fabulous condo in the world....just one on a beautiful island with limited oceanfront space. Seven Stars will be gorgeous and memorable...but you are on an expensive Caribbean island so everything will cost a premium, service will be slower, staff will be cordial but not overly friendly. With that said, if you have money to spend and you want to visit Provo, I think Seven Stars is a fantastic choice.

Here is what I like:
Upon arrival we were greeted with a tray of fruit and a note welcoming us back, a small gesture they started the trip on a positive tone.

I asked Yngrit from reservations for a particular room location prior to arrival and she made it happen.

I contacted the concierge 2 weeks prior to arrival and asked for them to make some dinner and excursion reservations. They made those reservations with immediate emails back and forth and a professional itinerary. Demond & Claudine have both helped me in the past and they were excellent in handling my requests. Now, I'm can not attest to their ability to make good recommendations since I've always done my own research.

The breakfast has been improved with each visit. They have added a few extra toasters and some food selections that vary from day to day. We like that some days there were pancakes, waffles, fried eggs, quiche, etc in addition to the regular choices. This free breakfast is just as good or better than any free breakfast you would receive at a hotel in America or Europe. Anyone who complains should just pay up and order off the menu or make their own food. Eating anywhere for 7 days is repetitive no matter how many choices they have.

They got new beach/pool towels.

Love the small sand chairs now at the beach. Great for those who want to sit by the surf.

Housekeeping came within 15 minutes to bring us new pillows on day one of our trip. Also, when our shower handle broke, maintenance was there within 5 minutes to fix the problem. Granted, the water would not stop running so it was in their best interest to arrive quickly but we have noticed this quick response on a past visit as well.

Easy to take out kayaks or paddle boards, just sign a waiver the first day and you are good to use the equipment for the rest of your stay. The staff was willing to answer any of our questions and there was never a wait for equipment, plenty to choose from. Note, if the water is rough the water sports are closed...there may not be any explanation for this but all the resorts work the same way.

Gym was decent for a hotel and adequate for the size of property. Resort offers classes two days on the adult deck during the week.

What we don't like:

Dinner portions at Seven are small. Food is good and I keep coming back but each time I have for remind myself that it's about the taste and experience, not quantity. If you like to leave filled, do not eat dinner at Seven.

The milk at Seven for breakfast is warm. I had to fight my girls each day to drink the milk and only on the last day did they explain to us that it was warm. I gave it a try and yes, it was warm. I would not drink milk that warm either. They need to keep the milk they serve refrigerated.

If you arrive on a busy day and your room is not ready (ours was ready) the front desk will recommend you eat at the Deck for lunch. I find this just a sad way to torture new arrivals....make them stare at the ocean while receiving slow service. All you want to do is jump in. Ship lunch and frustration.....make your beach attire readily accessible and change in the rest room. Enjoy paradise while you have it.

We took a half day snorkel trip on Lady Tamara (Seven Stars private boat). Trip was safe, professional, clean. My only wish would be the Capt and his First Mate would talk a little more and provide details about the islands. I wanted more of a tour guide but only got info when I asked pointed question.

Read my other reviews of this resort if you want further details and tips to save money in Provo. Remember, if you expect perfection....you will be disappointed. If you are planning on a relaxing, quiet, upscale trip, I believe you will have a great time.

Room Tip: First and second floor rooms will have obstructed views of the ocean. 7th Floor in the Alhena build...
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  • Stayed: February 2014, traveled with family
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8  Thank tlh02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2014

Just finished a 6 night stay at Seven Stars. Overall, this is a fantastic resort.
The room: We arrived in T & C late morning and were at the hotel around noon. We had a junior ocean front suite reserved and had put in a request for early check in, to have a high floor room and not overlooking the pool area. Not only did they check us in early, but we were put in room 3704, which was on the top floor, penthouse level. The room had front and west facing balconies. The front facing balcony had two nice padded chairs and a small table. The west facing balcony had a 4 person dining table and chairs. Excellent ocean views from both. The room itself was high end with all the amenities you would expect. A small kitchenette and fridge with ice maker. Bathroom was large with nice toiletries. The bed was very comfortable. I've had less comfortable beds at the St. Regis, if that gives reference.
The beach: There is a reason this is rated the second best beach in the world. The waters are everything you imagine. It's easy to lose track of time just staring at the clear blue waters and white sand beach. Take your time walking up and down the coastline. The lounge chairs at Seven Stars are better than any others you will see along the coast. All are in good shape and padded. Just grab some towels and pick a spot. The attendants are always around if you would like food or drink, but are not invasive or bothersome. In particular, Lila, made our beach time that much more memorable. We rented cabana A one day and it was fantastic. Only $150 for the entire day. If you want more space and privacy make sure you get the cabana known as the "family" cabana at the west end. Pull the curtains in the afternoon and watch them float in the breeze- a true rock star experience. The beach was never crowded even though we are getting into high season. Same goes for pool area, but we didn't spend much time up there.
The weather was sunny and breezy most days. Low to mid 80's.
The only gripe would be the inconsiderate smokers. I know there is nothing the resort can do about it, but it sucks to be forced from a spot because there are some chain smoking jerks up wind from you. Seems like people can smoke anywhere around T & C. No smoking in suites or on balconies thank goodness.
Amenities: Numerous offerings and, although we kept it low key, we did play tennis twice. The courts are in decent shape and they proved you with racquets and balls. Lots of water toys for adults and kids.
General Note: You definitely get the sense that the employees who are from other countries put in significantly more effort than the locals. Lila was a perfect example of this. Overall, service was good. A few employees seemed a bit aloof, but they were the exception, not the rule. Also remember, everything is "island time" so sit back and relax. Even if you feel a bit edgy, don't let that be conveyed on the outside.
The food: The food at the resort was just typical resort food. We didn't eat at Seven for dinner. The comp breakfast was crazy boring, but the grocery store is a 5 minute walk so pick up some fruit etc for those days when you don't want the same fare. The coffee at breakfast was always good. We ordered take out pizza from Bella Luna and it was delish. Eating pizza on the balcony listening to the waves is hard to beat. For lunch you must walk east on the beach to Ocean Club West to the Seaside restaurant. The blackened fish sandwich with the yummy spicy sauce is awesome. My husband loved his tacos. Bay Bistro was a long walk, but was good. The Sibonne hotel (motel) where Bay Bistro is located is a dump and when you walk through the front entrance you think you might be walking into the Bates motel and never get out. Lobster was tasty. Turks is just growing into itself and food selection will get better with time.
Speaking of growing; there is a 9 story Marriott resort slated to go next to Seven Stars on the west side. This will most certainly change the vibe of this stretch of sand and will likely hinder, at least somewhat, the west view from the rooms on that side. There is a Beaches and a Club Med on Grace Bay and the addition of a Marriott will most certainly change the vibe around Seven Stars. They haven't broken ground so this is still a couple of years out.
In comparison to other resorts on Grace Bay, especially the amount of beach real estate, Seven Stars is the way to go. If we were to return to T & C we would stay here again.

Stayed: March 2014, traveled as a couple
7  Thank Keely B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2014

We stayed here in January. The rooms and grounds of this resort were immaculately kept, service was above and beyond, a genuine kindness that's hard to find. Spectacular view of the beach. The most comfortable beach chairs. Pool is beautiful. Balcony felt like I was in a villa in Tuscany. I can't think of one bad thing to say. Definitely going back!!! Loooove the seven stars.

  • Stayed: January 2014
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Thank Lindax29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2014 via mobile

This is a beautiful property with wonderful housekeeping and bar staff. Waitstaff at "The Deck" for food service can be poor ie. multiple staff members ignore you when you have yet to receive a menu, drink, etc. Also, food at "the deck" and "sand dollar" is mediocre at best and shockingly expensive in relation to its quality. The high end restaurant, "Seven" has mediocre food, but a great wait staff and wonderful ambiance. Concierge service is hit and miss AT BEST. Use the concierge for advice only. We recommend being your own travelers advocate and booking trips on your own, with off resort providers. Enjoy this beautiful property and all the rest of the islands have to offer!

Stayed: March 2014, traveled as a couple
2  Thank Keith P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2014

This is our last night of a four night stay. The beach is gorgeous, the rooms quite nice, the grounds well maintained, and the service an unmitigated disaster. On arrival from the airport we had close to an hour wait at the largely empty Deck restaurant for sandwiches. We then scheduled hotel-sponsored tours 3 days in a row. All 3 were cancelled and all with no notification whatsoever. One, in fact, had been confirmed just 30 minutes earlier. No explanation from the concierge as the concierge was not actually there. When our first snorkeling trip was cancelled, we asked about getting equipment and riding to Coral Gardens ourselves. We were directed to the watersports hut on the beach. When we got there, we were told that they were closed... for the next 2 days. This conversation occurred next to a sign that read "Open Daily." Between the cancelled trips, lack of service coordination at all levels, and coming back to our room late in the afternoon to find out that it had not yet been cleaned, the service lapses were continual. Not acceptable at this price point or any other. Beautiful island and attractive hotel, but come with low expectations and ready for management excuses, not solutions.

  • Stayed: March 2014, traveled as a couple
    • Value
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7  Thank Boalion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2014

Our first delightful experience at Turks & Caicos staying at the Seven Start Resort in Grace Bay - January 2014! After reading the many tripadvisor reviews, we booked an American Airlines vacation package at the beautiful Seven Stars Resort with our two adult children, spent an extraordinary week in this small slice of paradise, and continue to look back in bliss at the memory. First, a few "island" glitches - "real" snorkeling and scuba diving can only be accessed through a boat ride to designated spots, i.e. a cost is attached - do your homework before you arrive. Second, other resorts will try to convince you that their beaches are "private" but they're not - the beaches are public - let them know they cannot fool you. You can sit on any beach, and swim in all the water without a resort's permission! Third, beware of unscrupulous taxi drivers - confirm payment, get name and license number BEFORE you agree to any destination. When you find someone you like, get the driver's contact info and stay with them - return trips will cost you dearly with middle men/women working every angle to take advantage of the ignorant tourist. That said, our vacation exceeded our expectations! Our two-bedroom ocean front room with balcony in the Alya Building (thanks to a previous TripAdvisor reviewer) was beautiful, spacious, with a lovely modern fully equipped kitchen. With one "room" glitch - returning to our room, after a dinner out, to a flood caused by faulty washing machine wiring - we were greeted by friendly staff, already hard at work cleaning up the mess, before we even knew about it. With the professional and gracious assistance of house manager, Iquita, we were promptly assisted, moved and upgraded to an even lovelier room. We can never endorse Iquita's efforts highly enough - she went out of her way to ensure we were comfortable and pleased with our accommodation during the visit, following up with us after we had returned to our home in California. From the first greeting at the front desk, to daily morning breakfast staff at Seven Restaurant, to twice-daily cleaning teams, to support staff throughout the pool-beach-grounds, the service was excellent - deserving of the Seven Star (on a five-star scale) name! To further describe just how much this resort cares about their customers' overall experience, a final note about our last "tearful" evening before our early departure back to the U.S. the next day...I called the Concierge asking if we could pick up breakfast items for our early travels (leaving before restaurant opens). I received a call back from the Seven Restaurant manager, Alan, asking for our departure details, followed by a complimentary delivery of lovely sandwiches for the road - unbelievable! Speaking of Seven Restaurant, if looking for an outstanding dining experience, it is here. One of the best dinners we had on the island (and we enjoyed many!) - delicious food, wonderful wine selection and excellent service with manager and gentleman, Alan, at the helm. Many restaurants are within walking distance - truly wonderful fish on the island, including Via Veneto (across the street from SSR), Bella Luna, Fresh Catch, as well as The Deck at SSR. Thank you, thank you, thank you, IQUITA, and all the wonderful staff at Seven Stars Resort at Grace Bay! World class hospitality and excellence - you will find it here at Seven Stars, Providenciales, Caicos.

  • Stayed: January 2014, traveled with family
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3  Thank CKS373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Seven Stars Resort & Spa

Address: Grace Bay Road, TKCA 1ZZ, Providenciales
Phone Number:
Location: Caribbean > Turks and Caicos > Providenciales
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Providenciales
#2 On the Beach Hotel in Providenciales
#2 Luxury Hotel in Providenciales
Price Range: $407 - $1,439 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Seven Stars Resort & Spa 4.5*
Number of rooms: 115
Official Description (provided by the hotel):
Anchoring the sweeping arc of the world-famous Grace Bay Beach in the Turks & Caicos Islands, Seven Stars Resort blends island hospitality with luxurious all-suite accommodations and world-class amenities. Expansive accommodations range from junior to five-bedroom suites and feature high-end furnishings and finishes, full kitchens or kitchenettes, wrap-around balconies and over-sized marble bathrooms with soaking tubs, terry bathrobes and L’Occitane amenities. Island-inspired cuisine is served in three dining venues. Ideal for couples and families, the oceanfront palm-lined resort features a pool terrace with cabanas, tennis, complimentary water-sports, kids program, spa, fitness center, and nearby championship golf. ... more   less 
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Also Known As:
Seven Stars Hotel Providenciales
7 Stars Resort
Seven Stars Providenciales
Seven Stars Resort & Spa Turks And Caicos/Providenciales

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