This is our last night of a four night stay. The beach is gorgeous, the rooms quite nice, the grounds well maintained, and the service an unmitigated disaster. On arrival from the airport we had close to an hour wait at the largely empty Deck restaurant for sandwiches. We then scheduled hotel-sponsored tours 3 days in a row. All 3 were cancelled and all with no notification whatsoever. One, in fact, had been confirmed just 30 minutes earlier. No explanation from the concierge as the concierge was not actually there. When our first snorkeling trip was cancelled, we asked about getting equipment and riding to Coral Gardens ourselves. We were directed to the watersports hut on the beach. When we got there, we were told that they were closed... for the next 2 days. This conversation occurred next to a sign that read "Open Daily." Between the cancelled trips, lack of service coordination at all levels, and coming back to our room late in the afternoon to find out that it had not yet been cleaned, the service lapses were continual. Not acceptable at this price point or any other. Beautiful island and attractive hotel, but come with low expectations and ready for management excuses, not solutions.
- Official Description (provided by the hotel):
- Anchoring the sweeping arc of the world-famous Grace Bay Beach in the Turks & Caicos Islands, Seven Stars Resort blends island hospitality with luxurious all-suite accommodations and world-class amenities. Expansive accommodations range from junior to five-bedroom suites and feature high-end furnishings and finishes, full kitchens or kitchenettes, wrap-around balconies and over-sized marble bathrooms with soaking tubs, terry bathrobes and L’Occitane amenities. Island-inspired cuisine is served in three dining venues. Ideal for couples and families, the oceanfront palm-lined resort features a pool terrace with cabanas, tennis, complimentary water-sports, kids program, spa, fitness center, and nearby championship golf. ... more less
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- Also Known As:
- 7 Stars Resort
- Seven Stars Hotel Providenciales
- Seven Stars Providenciales
- Seven Stars Resort & Spa Turks And Caicos/Providenciales