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“All we could ask for and more”

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Seven Stars Resort & Spa
Ranked #2 of 44 Hotels in Providenciales
Certificate of Excellence
Reviewed January 16, 2014

Our family's second visit was as good as the first and if and when we return, we wouldnt stay anywhere else. Beautiful property and beach, spacious room and terrace, convinient location, great service, good breakfast - all around wonderful.

  • Stayed: November 2013, traveled with family
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1  Thank AG13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed January 15, 2014

My wife and I just returned from Turks and Caicos, staying for 6 nights at Seven Stars. We were impressed with the place - a great facility with good location, convenience to "downtown" Grace Bay shops and restaurants, fabulous accommodations, a great beach, and good food. While everything in TCI is expensive, such an impressive resort was not ostentatiously so and felt like good value for the money.

I only rate cleanliness and rooms below excellent because we switched rooms during our trip - our neighbors were HEAVY smokers, and the lack of a breeze meant that every morning our balcony was greeted with a pungent aroma of stale smoke. They moved us as soon as they could, though, and were really good natured about it. So no worries there! The rooms themselves were totally worth it, spotless, and huge. So it's really about who you're staying with, not the property :)

  • Stayed: January 2014, traveled as a couple
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2  Thank MagdaDadFooHubby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2014

Let me start by saying that my husband and I are discriminating travelers. There are many wonderful things to say about Seven Stars. The location is prime for Grace Bay. As many have said before, the rooms are spacious, bright, and extremely well accommodated. The view from our 1 bedroom premiere suite was breathtaking. The concierge Claudine and the housekeeping staff could not have been better. The garden, walkway, and pool area are simply beautiful.
One thing to know is this is a busy property so if you are looking for solitude, go elsewhere.
Now for the issues.....
Breakfast every morning fell a little short. The scrambled eggs were never hot, the sausage was sometimes undercooked and the wait staff was inconsistent. They were nice enough but seemed tired and uninterested in accommodating your needs. However, to be fair there were a few that seemed more responsible. This breakfast staff & kitchen staff needs a manager to organize them.
Another frustrating issue was the internet....most of the time was not working or very slow.
Food & drinks were very expensive but I guess one can expect that at a beach property. My husband had 1 shot of premium rum that was $35.00 ....crazy! Service was slow at the beach and no one really came around much to check if you needed something. Beach chairs looked a little worn and dirty but the rest of the property seemed meticulously maintained. So with that said, I would say overall, SS was a good experience however not sure if it meets the price /quality ratio.

  • Stayed: January 2014, traveled as a couple
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10  Thank 3ddesigns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bgovindjee, Manager at Seven Stars Resort & Spa, responded to this reviewResponded January 15, 2014

Dear Valued Guest,


I would like to thank you for taking the time to write your recent post on Trip Advisor. Your feedback is very important to us so we can continually deliver the service Seven Stars Resort is renowned for and exceed our guest’s expectations on future visits.

I am delighted that your overall experience at Seven Stars Resort was an enjoyable one but disappointed to read from your review that the service level which you received at the Pool and Beach and breakfast was not in keeping with our standards. We strive to continually improve our restaurants offering, in terms of product, pricing and service delivery and I have passed on your feedback to our Food and Beverage Director.

Your comments are helpful to us and are taken seriously to ensure no re occurrence for our future guests. I look forward to restoring your faith in Seven Stars and welcoming you back to our Resort.

Yours Respectfully,

Bela
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2014 via mobile

We started our journey from Parrot Cay, a private island off of Provos. After being there five days we decided we needed to leave this awful island . We ended up staying at this hotel as it was short notice and all the other hotels were booked and overpriced. Anyways, this place ended up making our trip . We were greeted by Erica at the front desk , who was the nicest and informative person we had met so far . Everything about this hotel is beautiful and luxurious . The rooms are spacious , the pool is not crowded with plenty of space and the beach was just simply beautiful . What also makes this hotel so great , is that you are walking distance from the main town and the supermarket. I am a frequent traveler and this hotel was one of the nicest.

Stayed: January 2014
6  Thank Sarajo23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2014 via mobile

My family had a wonderful stay at Seven Stars Resort over the Christmas holidays. Grace Bay is home to the most beautiful beach and water I have ever seen. The resort staff was fist class and willing to help with any request. The resort was clean and well kept. One nice feature is that the water sports (sail boat, paddle board, kayak) are included in the stay. Same is true for bikes to use exploring the island.

The food is good, but expensive, as is the case with most everything on the island. The locals are extremely friendly and make you feel very welcome.

I'd highly recommend a visit to Turks and a stay at Seven Stars!

  • Stayed: December 2013
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3  Thank skew65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2014

We are very seasoned travelers and have been to many, many islands and resorts over the years. We are also wicked picky about both facilities and services. Our stay at Seven Stars was flawless in every way, and we carefully evaluated every detail. We were particularly impressed with the number of staff who seemed to be attentive to our every need; many of those needs unspoken … from replacing our sundries and coffee daily in the condo … to finding an impossible reservation for a dive … to handing us an umbrella numerous times during pop-up showers. Although the property was nearly full for the holidays, we had plenty of privacy, yet seemed to have attentive service at every turn. The room, the common buildings, and the grounds were very well kept. The manager was highly visible rounding on his staff several times every day. I believe if we had an issue, which we did not, it would have been resolved immediately. We highly recommend this property.

  • Stayed: December 2013, traveled as a couple
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3  Thank marti b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2014 via mobile

We have a most beautiful ocean view one bedroom suite....complete with 1 and a 1/2 baths.. Full kitchen, laundry room. It is a condominium , and whoever design this suite did a wonderful job.
We are very disappointed in the dining staff, as well as No Room Service !! Food and food service could be greatly improved. There doesn't appear to be a manager in the dining area for breakfast. The food is served buffet style or can be ordered , if you can find a person who is in charge of your table. You sort of grab someone on the run, and hope they come back to set your table placemats , etc. Or serve you coffee. The wait staff is nice enough, but there is no direction, and frankly, the food and service are in need of good management. The same goes for the staff at the Deck, the beachside restaurant that serves lunch and dinner.. The food is ok , but your wait person hardly comes back in a timely manner. We were constantly looking and asking where our drinks were, then where the food was.
It is such a beautiful setting , great , clean rooms, but needs serious help to raise it to a resort status.

Stayed: January 2014
8  Thank Trudy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bgovindjee, Manager at Seven Stars Resort & Spa, responded to this reviewResponded January 15, 2014

Dear Valued Guest,

I would like to thank you for taking the time to write your recent review on Trip Advisor, your comments are greatly appreciated. Our commitment at the Resort is to provide the finest in service and personal attention to everyone who stays with us and it is helpful when our guests share their experiences allowing us to refine our product where necessary.

I am pleased that your overall experience at Seven Stars Resort was an enjoyable one but disappointed to hear that you were not pleased with our Breakfast and Deck service. We take our guest feedback very seriously and I have shared your comments with our Food and Beverage Director. I regret that we did not get a chance to discuss these shortfalls with you during your stay and cater better to your expectations. We strive to continually improve our restaurants offering, in terms of product, pricing and service delivery.

Thank you for your feedback regarding Room Service. Our Room Service Menu will be introduced next month and offer our guests a private and personalized dining option for Breakfast Lunch and Dinner.

I look forward to welcoming you back to Seven Stars Resort to enjoy a memorable experience in all aspects of your stay.

Yours Sincerely,

Bela
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Seven Stars Resort & Spa

Address: Grace Bay Road, TKCA 1ZZ, Providenciales
Phone Number:
Location: Caribbean > Turks and Caicos > Providenciales
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Providenciales
#2 On the Beach Hotel in Providenciales
#2 Luxury Hotel in Providenciales
Price Range: $351 - $1,317 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Seven Stars Resort & Spa 4.5*
Number of rooms: 115
Official Description (provided by the hotel):
Anchoring the sweeping arc of the world-famous Grace Bay Beach in the Turks & Caicos Islands, Seven Stars Resort blends island hospitality with luxurious all-suite accommodations and world-class amenities. Expansive accommodations range from junior to five-bedroom suites and feature high-end furnishings and finishes, full kitchens or kitchenettes, wrap-around balconies and over-sized marble bathrooms with soaking tubs, terry bathrobes and L’Occitane amenities. Island-inspired cuisine is served in three dining venues. Ideal for couples and families, the oceanfront palm-lined resort features a pool terrace with cabanas, tennis, complimentary water-sports, kids program, spa, fitness center, and nearby championship golf. ... more   less 
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Also Known As:
Seven Stars Hotel Providenciales
7 Stars Resort
Seven Stars Providenciales
Seven Stars Resort & Spa Turks And Caicos/Providenciales

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