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“Lucy/to” 3 of 5 stars
Review of Seven Stars Resort & Spa

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Seven Stars Resort & Spa
Ranked #5 of 43 Hotels in Providenciales
Certificate of Excellence
Toronto, Canada
2 reviews
“Lucy/to”
3 of 5 stars Reviewed November 18, 2012

The location of the hotel was excellent - Rooms were nice but not very well cleaned. Breakfast was very limited and poor service - staff purposely ignore you and don't go out of their way to please. I will not come back to this resort.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Lucy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CEOSevenStars, General Manager at Seven Stars Resort & Spa, responded to this review, November 19, 2012
Dear Lucy,

We carefully review all guest feedback and thank you for taking the time to relay your thoughts on your recent visit to Seven Stars Resort. Every guest’s experience is important to us as we strive for the finest in service and facilities.

Your review concerns me very much as what you describe is simply not the norm at Seven Stars Resort.

Our guests consistently praise us for our housekeeping stands; our breakfast selections are huge, varied and complimentary; and our staff receive the highest levels of praise for our customer service standards.

Trip Advisor themselves have recently given us a Certificate of Excellence for consistently earning top ratings from Trip Advisor travelers.

Conde Nast Readers rate our Resort in the top ten hotels in the Caribbean in 2012 with almost perfect scores in the areas you highlight.

At no time during your stay did you mention to any of our staff that we were failing to meet your expectations.

Our concierge team made a number of external recommendations and reservations for you and you also dined at our beach BBQ, at Seven Restaurant and the Deck - we received no indication from you that you were unhappy.

I would like to very much like to understand the full nature of your complaint so that I can deal with specific issues you encountered. To this end I would be grateful if you would reach out to me on kpatterson@sevenstars gracebay.com

Once again thank you for your feedback and I look forward to hearing from you and welcoming you back to Seven Stars Resort in the future.

Warm regards,

Ken Patterson
Managing Director
Seven Stars Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,105 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (760)
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English first
Halifax, Canada
Level Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed November 15, 2012

Just traveled back to our favourite destination and resort again last month and always in awe every time we get there but a few new touches made our stay even more special. The clever team at Seven Stars have extended their beautiful deck area to include an adult quiet section with beautiful loungers and beds that overlook the gorgeous turquoise grace bay by day and can transform into a lovely spot for a special dinner or wedding or event at any time. Hope to marry off our last daughter there some day! They were also installing a small hot tub while we were there and so hope we can give it a go on our next visit. Also had the chance to eat at "Seven" for breakfast and dinner and were thoroughly impressed. The continental breakfast was great and even offered bacon/eggs/sausages, not just cold options, all for $15 and Beatrice's smile will get your day off to a good start! Dinner was equally lovely, ravioli to die for, steak was delicious, fresh desserts and a good selection of wine and all overseen by the wonderful Alan...Also had a chance to go out on the Seven Stars boat for an afternoon this time, which was amazing, snorkelling and a trip to iguana island made for a great afternoon. Seven Stars just keeps getting better with every visit, the staff and management are terrific, special mention to Lila, Upul, Asitha,Delano,Larrica, Kirkwood, James and so many more....Thanks Yngrit for all your help, we are always treated like gold and that too is what keeps us coming back! See you in Jan!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank ClarkyHalifax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 15, 2012

I loved this hotel -- the location, staff, and room were all amazing!! I went to the Turks and Caicos, somewhat on a whim, and spent 3 nights/4days there at the end of July. It was the perfect getaway. The room was extremely nice, with a cute little balcony and kitchen, and comfortable beds. We had an issue with the drain in one of the bathrooms, but the staff came right away to fix. The pool was never too crowded, and the beach was picture-perfect! I can't really over-compliment Seven Stars, because they really did an outstanding job at making my stay and birthday wonderful. I can't wait to go back and would be happy to give more details of my stay if anyone has any questions!

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank maykiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemont, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 14, 2012

As the title says, we decided to come back to Provo and specifically to Seven Stars. Again, it does not disappoint. We are still here right now and having a very nice, very relaxing time. We were looking for a laid back, relaxing, de-stress time of vacation and knew this would fit the bill. The resort is beautiful, elegant yet casual, perfectly manicured, great pool, wonderful beach, spacious rooms, and the staff is all very helpful and friendly. Management sent us a nice bottle of wine for having returned this many times. That was a very nice, thoughtful touch. Will post some more at end of trip.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Charles O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indian Shores, Florida
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed November 14, 2012

I love this resort. it is beautiful and Grace Bay is just a sight to behold. The staff is great-- and some are above and beyond like Steve, Lila, Claudine, and Norwyn. The food at Seven is very good.

I recommend Seven Stars and TCI!!

Room Tip: Alya building is my favorite
See more room tips
  • Stayed November 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Kim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 11, 2012 via mobile

We stayed at Seven Stars from Nov 7th to the 11th and were very impressed with the place. The resort employees were great, especially Ernst (pool and beach) and Yna Lopez (spa). Grace Bay lived up to the reputation of one of the best beaches in the world. We'll certainly go back in the near future.

Stayed November 2012, traveled as a couple
Helpful?
2 Thank Carlos M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmel, Indiana
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 11, 2012

This was our second stay at Seven Stars and I have to say it was even better than the first which was wonderful! The hotel is without a doubt the most beautiful property on the island. The grounds are emaculate, the rooms spacious with fantastic views and the restaurant on the beach is wonderful. We attended the beach BBQ and loved it! The staff is friendly, quick to offer assistance and always available. We will definitely return and tell everyone we know to go and soak up the sun at this fabulous resort!

Room Tip: We went in September and a lot of restaurants were closed and no one was on the beach. We tried Nove...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Tara2012234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Seven Stars Resort & Spa

Property: Seven Stars Resort & Spa
Address: Grace Bay Road, TKCA 1ZZ, Providenciales
Phone Number:
Location: Caribbean > Turks and Caicos > Providenciales
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Providenciales
#5 Luxury Hotel in Providenciales
#5 On the Beach Hotel in Providenciales
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Seven Stars Resort & Spa 4.5*
Number of rooms: 115
Official Description (provided by the hotel):
Anchoring the sweeping arc of the world-famous Grace Bay Beach in the Turks & Caicos Islands, Seven Stars Resort blends island hospitality with luxurious all-suite accommodations and world-class amenities. Expansive accommodations range from junior to five-bedroom suites and feature high-end furnishings and finishes, full kitchens or kitchenettes, wrap-around balconies and over-sized marble bathrooms with soaking tubs, terry bathrobes and L’Occitane amenities. Island-inspired cuisine is served in three dining venues. Ideal for couples and families, the oceanfront palm-lined resort features a pool terrace with cabanas, tennis, complimentary water-sports, kids program, spa, fitness center, and nearby championship golf. ... more   less 
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Also Known As:
7 Stars Resort
Seven Stars Hotel Providenciales
Seven Stars Providenciales
Seven Stars Resort & Spa Turks And Caicos/Providenciales

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