we made a reservation to go on a half-day kayak tour but ended up not being able to go because our hotel check out was earlier than when we would get back from the trip. we tried calling the night before but there was no answer and no voicemail to leave a message. nowhere in their literature, on their website, or when we made the reservation by phone were we informed about any cancellation policy. we called first thing in the morning when they opened and canceled and were led to believe it would not be a problem. an hour later, they charged our credit card for the full amount of the trip. pretty steep cancellation charge, so be careful. we disputed it with the credit card company and got it reversed but it's just bad business so if we go back, i doubt we'll book anything with this company.
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