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“Luxury Vacation At Its Best”
Review of Windsong Resort

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Windsong Resort
Ranked #9 of 44 Hotels in Providenciales
Certificate of Excellence
Reviewed January 10, 2014

We stayed at the Windsong Resort from Jan 5 - Jan 9, 2014. The Resort is located directly on Grace Bay Beach and is, in my opinion, the best section of the beach. I traveled to other sections and I preferred the stretch directly in front of Windsong due to the soft, fine grain sand, easy snorkel rentals, and overall direct beach access.

We stayed in room 233, which was a 1600 ft ocean front suite, and was absolutely amazing. The walk out terrace offered amazing views of the water. The resort is clean and luxurious without being gaudy. We took time to check out and walk around other well-regarded and highly-rated resorts on the island, and we definitely preferred the ambience of the Windsong because it is not too vast or overcrowded. If you are more into the Cancun-style large resorts with multiple pools, bars, and group social activities, then we would recommend something like the Seven Stars resort or the Gracebay beach resort or The Beaches resort. We also checked out some of the private villas At Water's Edge (near Smith's Reef) but the beach is rocky and the sand grain is coarse. Windsong in comparison has the nicest beach front, does not have a crowded feel, and still manages to have quality snorkeling right off its beach front. This is a rare combination on the island. The continental breakfast was included with our package and we used it every day (worth about 30 dollars a day). The pool and hot tub were clean and rarely used by the hotel guests because everyone was on the beach. There is a maid service each day. The condo suites are equipped with a full kitchen and everything you need to prepare meals. It was also convenient having a washer and dryer to quickly dry wet clothes from our daily pool & ocean outings. One of the nicest features of this room (compared to others in other hotels/resorts) is the vast wrap-around balcony where we could lounge, relax and socialize, and eat our dinners.

We did rent a car (FYI - you drive ON THE LEFT IN TCI - very important point). That to us was worth it because we drove a lot around the island for groceries/stores/other restaurants. If you don't rent a car there is a shuttle that leaves the hotel and goes to the grocery store and they charge you a small fee. We were able to park right outside the hotel in the parking lot. The maps are not the greatest and the roads have a lot of round abouts. You really have to be mindful of driving on the left and navigating their road services correctly. Also, we rented a cheap car and it was a stick-shift. So be sure to ask if it is manual or not. Additionally, there are no addresses. For example, the concept of "34 Coconut road" and using GPS to find it - isn't there. So when you ask for directions be aware of this. There are street names and people often give directions based off of other things "Go past Seven Stars resort, and it will be the colorful building on your right," for example. It was like a treasure hunt every time we tried to find something (kind of fun actually). Just be prepared.

Snorkel equipment was 5 dollars a person for Windsong guests which is a pretty good price compared elsewhere. You could snorkel right off the beach. At the resort's beachfront, where you pick up towels and snorkel gear, be sure to ask Charles any questions, and for recommendations and assistance regarding local activities (for example, he called and made arrangements for our snorkel boating trip and advised us not to pay in advance in case the weather was poor). We also did the Caicos Dream Tour (which Charles recommended, and we also would recommend) and snorkeled the barrier reef. The best snorkeling we did was at Smith's reef (off of Bridge road and Coconut road) - we had to drive there and walk about 1000 feet in on rockier sand to get to the right place - but it was worth it.

I would definitely recommend the Windsong resort. You can see my attached pics (and these are on a very basic camera so they are not enhanced in any way).

Room Tip: beach front room
  • Stayed: January 2014, traveled as a couple
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4  Thank jacquikzoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSGM, Manager at Windsong Resort, responded to this reviewResponded January 28, 2014

Thank you for staying with us. We are happy to read that you had a great time, and that you enjoyed our Resort and staff.

We hope to serve you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed January 7, 2014

We have been there 3 times and each time, we are never disappointed. The staff are always pleasant and eager to help out 24 hours/ day. The room and grounds were clean and up to date. the beach is perfectly beautiful and the amazing reef is a stone throw away. it's great having a kitchen in the room as my 6 year old woke every morning hungry at 6am (the restaurant opens at 730). We ate most of our meals at the hotel and Somewhere Cafe (right on the beach). We go 2 weeks before xmas, and the place is nearly booked but not too crowded and there was always a cot available. my daughter found a couple of kids to play with. The soft sand was ideal for making castles and she learned to snorkel on this trip and went everyday. Lots to do for young and old! simply a perfect holiday for a family. the next time i go, i will rent a car as i find the taxis costly and there are many restaurants we did not venture to as a result. My husband went diving and used Island Vibes and thought they were terrific! i can talk about this place for hours…i have recommended this place to many of friends, who have since gone and agree with me! can't wait for next year.

Room Tip: You can stay at this place in a studio for a rather good deal. The rooms with balconies are incredi...
  • Stayed: December 2013, traveled with family
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1  Thank TorontoCouple40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSGM, Manager at Windsong Resort, responded to this reviewResponded January 28, 2014

Thank you for your continued patronage. Three times staying with us is great, and we will continue to work hard to keep you coming back!

We hope during your next stay with us you will enjoy our new Drift Spa, Stargazer lounge complete with fire pit and telescope, as well as, new Dune Dining area and many more...

Thank you!

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Reviewed January 2, 2014

My wife and I have been to many Islands, but T&C has them all beat. Why? To us, the quality of the water experience, the beach itself, and the degree of difficulty in getting around are all important factors. And one does have to eat, right?
Well, T&C and Windsong Resort in particular excel in every facet of what makes an Island vacation memorable.
Windsong is right at the coral reef, and the snorkeling could not be better! The beach is truly pristine, and one can walk for miles and not be either accosted by undesirable attention or be stopped by rocks.
Getting to restaurants; simple! To shopping; simple; to beach side lunch or dinner destinations; simple!
And the Windsong resort? If you take the beachfront rooms (share with another couple and they are very affordable) you will have a spectacular view, a large balcony, and spacious and very well appointed rooms. Really, this is value and luxury rolled into one.
The concierges and all the hotel staff are extremely helpful and ingratiating at all times.
The breakfast is excellent, and the food in general very good.
I would say that there are many great restaurants and that the Windsong's is not among the best. But that is not a knock, just a comment on how excellent the cuisine is elsewhere!
How can one top Coco Bistro? You can't......but then again there are many great restaurants. Really if you go to any of the top ranked places on Trip Advisor you will have a gourmet meal.
When my wife and I leave many islands, we usually say "which one should we try next".
When we left T&C, and Windsong we and our friends all said " when are we going to book here again, and why do we have to leave". Enough said?

Room Tip: Book with another couple and go for beachfront suite
  • Stayed: December 2013, traveled with friends
    • Value
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6  Thank thehat921
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSGM, Manager at Windsong Resort, responded to this reviewResponded January 28, 2014

Thank you for your review. It sounds like you had a fabulous time with us. We are happy to read of your experience, and we hope to see you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014 via mobile

The negative reviews seem to be from the kind of people who would never have liked Windsong. It's not for players, partner-seekers, jet-skiers, or partiers. Best for families, honeymooners, and people who can amuse themselves.

PROS:
- Our ocean view suite with balcony was INCREDIBLE. King size bed really is king sized. Separate living area has a comfortable sleep sofa. Also a full kitchen AND washer/dryer! Awesome!!!
- Resort is smaller than it looks - maybe 50 rooms. Almost a "family" atmosphere.
- Hardworking, friendly staff.
- Beach is very close. There is some coral but not a problem.
- Gear available for sailing, kayaking, etc. Very low-key. Nothing that uses gas.
- Snorkeling is right there. Small fee for fins etc.
- Great pool.
- Shuttle by van to local IGA every afternoon.
- New construction. Everything works.
- Quiet room. Could not hear a sound from anyone else. (I detest thin hotel walls!)
- Immaculate.
- Free wi fi.
- Other guests were non-smoking, well-behaved, just wanted to read on the beach or get some sun while their kids swam in the pool.

CONS:
- Not handicapped accessible unless you are able to get out of your wheelchair and walk up steps, over door sills, etc. There is no water wheelchair or sand wheelchair available.
- It took us a few days to get our bearings. They don't have a binder in the room that explains everything.
- The only restaurant, JoJo's, is hit or miss. Great rum drinks. For Christmas dinner I had incredible filet mignon, and the coconut shrimp are fun to eat on the beach! But if you want a really good meal, you have to get a taxi and go elsewhere.
- Don't buy the scrambled egg product for breakfast.
- I HATED the relentless hyper music they played by the pool/at JoJo's. But when they turned it up ridiculously loud we asked them to turn it down - and they did.
- While we were there they had a special DJ for Christmas, another for a Saturday night barbecue, and another for New Year's. I can see that they felt they had to entertain the guests, but it seemed mostly for kids, and I did not travel 1800 miles to listen to "YMCA." The other resorts and the restaurant up the beach are heavily into this kind of thing.
- They have one tiny sailboat that was often unavailable because people kept breaking it. Sad.

Tourism is how the people of Turks and Caicos earn their livings. Be prepared to hand out tips constantly and to be subjected to hard sells. At the same time, it is DEFINITELY worth taking a half day excursion and you can't go anywhere without a taxi.

Above all: ASK.

  • Stayed: January 2014
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2  Thank BookMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2013

Our family of four (two kids 6 and 9) recently stayed at Windsong Resort. It was our very first trip to TCI so all we knew was that we were in for six nights in paradise. The resort facilities do not disappoint - our two bedroom ocean front suite could not have been bigger, better appointed and with a better view of the azure blue beachfront.

The kitchen is well equipped, better than most other condos at which we have stayed, so no complaints at all. We arrived just after lunch and decided to eat at Jojo's Cafe directly downstairs. Lunch was incredibly average, so that was the last meal we ate there except for breakfast. I guess it wouldn't take much to turn the cafe into something special but at the moment it seems to pump out greasy fried food. Breakfast was included in our room rate and it was totally adequate - fruit, yoghurt, choice of cereal, bagel, English muffin etc.

There are two grocery stores nearby and a taxi is available to ferry you there every afternoon at 4pm for $8per person. Once we got our grocery supplies, we were able to plan our meals and more importantly relax and enjoy the beach. It is important to note that grocery prices on TCI are expensive - it's kind of obvious, it's a tiny island but still it's a bit of a shock to the system.

If you are there over a busy holiday period, as we were, it pays to grab a beach towel early and reserve a lounge ... those yellow towels are all powerful and quickly vanish! On our last morning all the towels were gone by 8:45am. Not really gone, just reserving places on the beachfront. We managed to get a longue but had to wait at least 30 mins for fresh towels. Initially Charles was unable to provide any indication of when towels would be available - he more or less threw his hands in the air. I went to reception and it was only after a few phone calls were made that we got fresh towels. This was disappointing as we only had a few hours left before we departed and I really didn't want to be haggling over towels. I know that the staff cannot control what guests do (ie reserving longues) but there should be more than enough towels to cover everyone.

All in all we had a fabulous vacation at Windsong. The location, away from the hustle and bustle of the big all inclusive resorts is a breath of fresh air. You are literally on top of the reef - be sure to snorkel it is so super easy and you will be impressed.

The staff, with the exception of the towel incident on our last morning were helpful, polite and attentive. We would recommend Windsong.

Room Tip: Do get an oceanfront room - the view makes the extra cost worth it. The a/c unit can be incredibly n...
  • Stayed: December 2013, traveled with family
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4  Thank Janelle J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSGM, Manager at Windsong Resort, responded to this reviewResponded January 28, 2014

Thank you for your review. We are happy to read that you had a great stay and enjoyed our facilities. we feel very fortunate to be located right next to the Reef.

We are very disappointed to read that you experienced issues with getting beach towels on your last day of your stay with us. We have an ample supply of beach towels and so, there should be no issues with getting towels. This will be addressed with Housekeeping and the Beach butlers.

Additional beach chairs and cabanas have been purchased, and we are sorry for the inconveniences that you may have experience.

We hope that you will stay with us again, and we look forward to serving you.

Thank you.

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Reviewed December 30, 2013

Our family of 5 (2 adults; kids 14, 10, 7) just returned from a week at the Windsong. Our stay was a mixed bag, some very good parts but also some very bad aspects.

Good stuff: All beaches on Grace Bay are good to great (Grace Bay is beautiful so hard to go wrong here). The beach at the Windsong is not a haul from the pool/breakfast area, unlike other places, so your kids can bounce between the pool and beach without worry or hassle. The beach itself is good, there's a coral reef just to the left of the hotel beach (directly in front of Coral Gardens) which is awesome if you, your spouse/partner, friends, or family like to snorkel. The rooms are spacious (we had a two-bedroom oceanfront suite - very large, great view), the staff generally friendly (Akeem, Renatta, and Royalton were very friendly to us and our kids).

Bad stuff: Apart from the breakfast (which was good), the food at the Windsong is not great. After eating spare ribs upon our arrival (dinner time), one of our kids threw-up all night, and the next day the other two kids were sick after lunch. This went on for a few days. You could say this was a coincidence but once we stopped eating lunches or dinners at the Windsong, no one had any issues. Whatever, besides this, the food is just not very good in general, and we're not picky eaters. You can see what a small investment in making a restaurant shine does directly next door at Coral Gardens which has a very popular Mexican place called Somewhere Cafe. It's popular because the food is very good (if expensive for Mexican). We ended up going there a lot for lunch and once for dinner. With the resources of the Windsong, it wouldn't take much to create a destination cafe that would really pay off in numerous ways for the property. We ended up eating at several very good local restaurants (Mr. Groupers, Da Conch Shack, Las Brisas, Boogaloos, etc.) which was great. - we like low-key local places. It just would have been nice to have stayed in a lunch or dinner or two.

The other two issues we had with the property were relatively small but really annoying and stuck with us as blind spots worth noting and were also things that could be easily addressed, especially if you're paying over $15k for rooms, as we did:

1) At arrival, we were not greeted with a drink, a cold towel, a water, a valet (or any person!), as is common at other resorts on Grace Bay. I took the bags out of the taxi myself and hauled them up the stairs to check-in. I don't expect this in my daily life but when you're paying a lot, it's nice if you're greeted in a proper way at the entrance. The immediate impression we had was this was not a "resort" but an apartment with a few amenities. I don't know if this is what the owners have in mind, or not.

2) Each morning, there was a race to get a beach chair that began before 6am (no, I'm not exaggerating). To avoid this, we tipped the beach valet guy (Francois) $50 to get the same beach cabana each day (this is common at virtually all Caribbean beach resorts and he took our money with this same understanding). There were only 4 beach cabanas for under dozens of rooms, so buying a few more is obviously one way to solve this. This system worked fine until day 3 when someone complained that the beach chairs/cabanas shouldn't be reserved at all, so the solution to that was people began getting up like they were going to work and racing to reserve chairs. Not relaxing. There was a lot of drama about this during our stay, which is not what you want to be doing. I don't know why beach resorts don't simply assign beach chairs/cabanas by room number so each guest is guaranteed some minimal space without worry. The Beach House on Grace Bay does this and it solves this silly problem.

Overall, T&C is a great place to visit, great beaches, great water, and friendly people. The Windsong was fine but could have been so much better, it already has so much going for it.

Room Tip: Anything facing the beach is great, just ask
  • Stayed: December 2013, traveled with family
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9  Thank NJTdt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSGM, Manager at Windsong Resort, responded to this reviewResponded January 28, 2014

Thank you for your recent review. We appreciate you staying with us and for taking the time to write a candid review of your stay with us.

We are happy that Akeem, Renatta and Royalton helped to make your stay enjoyable. However, we are saddened to read about your daughter's experience, and wished that you had discussed this with us during your stay, as this was an isolated incident. We have not received any complaints from any other guests who dined at our Caribbean Jerk Night or at any other meal periods.

Your comments of our arrival and beach experience have been noted and our operational process reviewed.

We apologize for the breakdown in these areas and we have since made some operational changes which have improved and enhanced our Arrival Experience. In addition to offering cold towels and bottled cold water on the beach, we have introduced of cold towels and Welcome Cocktails for arriving guests. We have also brought in new and additional beach cabanas and lounge chairs, both will ensure that adequate supplies will be available on the beach during in peak periods.

We hope to serve you again, and that you will enjoy the improvements. Thank you .

Report response as inappropriate
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Reviewed December 26, 2013

We stayed at Windsong last winter during the holiday week. Possibly my review is a bit biased since it was a heavily traveled week and the resort was crowded. I booked the resort on the late side, in September, and was able to get a Junior Oceanfront Suite. Beautiful views of the ocean. The master bedroom was quite spacious (although the bed was extremely high, and I am not short). The junior bedroom was just that - extremely small - twin beds and a dresser. No closet (if it were 2 couples that would be a deal breaker for me) and the bathroom was much smaller (and also did not have the same toiletries as the master), and only had a corner shower which did not close properly, so water was spewing throughout the bathroom. In addition, despite several calls to the front desk, the toilet did not work, so the 4 of us shared the master bathroom all week. However, the master bathroom's tub had a blockage, and was generally unusable as well (unless you like to stand in several inches of stagnant water. Which I don't). Yadley promised that it would be fixed before we left, although it wasn't. The furniture in the living room was very uncomfortable.

Service was good, which I expected, given the level of the resort, although we had mixed experiences with recommendations. Restaurants: would definitely recommend Chinsons (inexpensive, great island food) and Beach House (expensive, but by far the best meal we had on our trip). Maybe it was the fact that we visited during a major holiday week, but we were underwhelmed by Seven on the Beach (New Year's Eve - definitely not worth $149/person), Mango Reef, Magnolia Cafe and da Conch Shack (undercooked food and rude service).

I deliberately picked a condo for this trip since my teens were out diving, and I wanted to have lunch ready for them when they returned. There is an IGA nearby, but the Graceway Gourmet (a short drive, near Seven Stars) would be my choice. Similar (on a much smaller scale) to a Fairway or Wegman's. Also a decent gluten free section. Would recommend bread from Caicos Bakery. The kitchen is attractive, but minimally furnished. It would have been nice to have a frying pan that could fit 4 hamburgers, or a decent sized casserole dish. Also, several of the plates were chipped.

Breakfast is included, but if you're there for a week, you may be bored. No variations in yogurts, cereals, breads or fruits during our stay. The mixed fruit had a very canned taste. Extras are $3 each, and add up quickly.

There is snorkeling off the reef, which is fine if you just want to try it. If you are serious snorkelers (as we are), you'll need to book an excursion to really have a terrific experience. We went with Caicos Adventures several times, and were not disappointed. For our teens, we booked their excursions with Provo Turtle Divers - they felt that that everything was topnotch. Island Vibes Tours was absolutely horrendous.

We were there during peak season - while we saw Mike, the manager, on the beach, we never met him. He spent most of his time with (I assume) potential investors. And, as at any beach resort during high season, you will have to stake out your places on the beach first thing in the morning, which I really hate.

I think that if we had gone during an off peak time, it would have been an okay experience. At over $12,000 for the week (including taxes and gratuities) just for the condo, I was disappointed.

  • Stayed: January 2013, traveled with family
    • Value
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2  Thank RetroKitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Windsong Resort

Address: Stubbs Rd., TKCA 1ZZ, Providenciales
Phone Number:
Location: Caribbean > Turks and Caicos > Providenciales
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Top resorts Hotel in Providenciales
#7 Spa Hotel in Providenciales
#9 On the Beach Hotel in Providenciales
#9 Luxury Hotel in Providenciales
Price Range: $314 - $1,300 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Windsong Resort 4*
Number of rooms: 50
Official Description (provided by the hotel):
Windsong Overview A repeat favorite for guests, Windsong is a refreshingly intimate, Caribbean beachfront resort located on Grace Bay and Providenciales’ best coral reef. The resort enjoys exclusive TCI membership in Preferred Boutique Hotels and is a Trip Advisor “Top 25 Caribbean Hotel.” Daily Continental breakfast, WIFI, non-motorized watercraft, bicycles, fitness center, underground parking, and chilled water and towels--both beachside and at the oceanfront pool--are complimentary. Relaxing spa treatments, romantic candlelight beach dinners, Jojo’s refreshing libations and menu selections, and scheduled entertainment delight Windsong guests. All accommodations offer kitchens or kitchenettes and laundry facilities. Selections include 250 sq. ft. -- 4,480 sq. ft. and range from standard rooms, to studios, to exquisite 1-4 bedroom oceanfront and penthouse suites up to 4,480 sq. ft. Additionally, Windsong offers a unique, private oceanfront villa with a trellised oceanfront terrace and private plunge pool. All Windsong Rooms Include:Non-smoking rooms with keyless entryMarble flooring & ensuite baths10’ Ceilings & custom cabinetryPillowtop beds with Hilden linensFrette towels & bathrobesBvlgari toiletriesFlat-Screen/LCD/HD/Cable TVDVD • I-pod docking station • Alarm clock Room-controlled air-conditioningIn-room safe ... more   less 
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Also Known As:
Windsong Hotel Providenciales
Windsong Resort Providenciales
Windsong Resort Turks And Caicos/Providenciales

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