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“Vastly over-rated”
Review of Kitchen 218

Kitchen 218
Ranked #13 of 143 Restaurants in Providenciales
Certificate of Excellence
Price range: $20 - $50
Cuisines: Caribbean, Seafood, Contemporary
More restaurant details
Restaurant details
Good for: Romantic, Families with children, Business meetings, Local cuisine, Special occasions, Large groups
Dining options: Breakfast, Lunch, Dinner, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Off-Street Parking, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Description: Beach House Restaurant on Providenciales in Turks and Caicos is now Kitchen 218, featuring a new menu, enhanced decor and a culinary club. The restaurant is known for its creative cuisine with a twist of Turks and Caicos. The Beach House Chef will wow you with fresh ingredients bringing extraordinary flavors to you. Ask for the Chef's Table for a truly memorable experience. Breakfast, Lunch and Dinner served daily plus Brunch on Saturdays and Sundays.
Lagrangeville, NY
Level Contributor
8 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Vastly over-rated”
Reviewed January 13, 2013

After viewing excellent reviews of The Beachhouse Restaurant, we, along with friends, ventured out on a lovely saturday evening on Provo. As 14-year seasonal residents of the Turks and Caicos, we've enjoyed a surge in culinary offerings at all levels in recent years. This being one of the newest, we were anxious to try and report. No question the food is very good, which should be the case with this world-class chef and attendent high prices. Unfortunately, the service level is at the opposite end of the scale. The evening began rather strangely with the manager coming to our table and greeting us with "What can I do to make you happy"? A rather open-ended question to which I replied in jest, "comp our meal"!. Okay, we move on. One waiter brought water. Another waiter took our drink orders. Time went by. 25 minutes later the drinks showed up. No, the bar wasn't packed and neither was the restaurant. Just a lot of wait staff mllling about, seemingly with very little direction. Not a great sign. First mis-step.. I expect a drink order to arrive in less than 10 minutes or I get cranky. English skills and server experience don't seem to be a pre-requisite for getting hired here which is generally NOT the case anymore in most higher end restaurants here on Provo. It was a challenge for the four of us to comprehend and have several of our waiters understand us. Then they read everything back to us! This isn't a diner!. Ugh. Water glasses didn't get refilled without asking. Appetizers took 30 minutes, though all good. Main courses took longer than that. Filet fine, (which waiter said would take 45 minutes to prepare..huh?? It's not a roast!! ) mahi fine, rib-eye, (12 oz.? don't think so, thin, and cooked medium, NOT medium rare..but not worth sending back and extending the evening another 30 minutes. We expressed our displeasure to the manager with the amateurish service, inattentiveness and slowness in delivery. He apologized and comped us a round of drinks. We passed on dessert, and he offered after-dinner drinks, but declined due driving home. Instead he reversed the 10% "service" charge on the bill, which was the right thing to do.
Not exactly a relaxing 3 1/2 hour evening for any of us. Plenty of fine alternatives on the island these days at this price point. Hopefully The Beachhouse will get its act together soon.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank fleetwxman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachHouseTCI, Manager at Kitchen 218, responded to this review, January 18, 2013
We are so happy you enjoyed the food during your meal. And thank you for taking the time to let us know you were not happy with our service.
We take a lot of pride in the dining experience at the Beach House. And we will continue to work on our serving skills.
We do hope the next time you are here you will join us for another meal so we can have a second chance to wow you.
Your Beach House team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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664 reviews from our community

Visitor rating
    442
    109
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    24
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
South Kingstown, Rhode Island
Level Contributor
44 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
“Far from the best dining experience I've had on the island”
Reviewed January 13, 2013

I spend 5 to 6 months a year on Provo and dine out quite regularly. In the fall, all I kept hearing was how we had to try Beach House. We were invited to attend a cocktail reception there which was quite nice, so when dear friends invited us to have dinner there in mid-Novemeber we were quite excited. Unfortunately, our entire party of six was disappointed. We were seated at a very large table and the background music was quite loud so you could only speak to the person sitting next to you. In my case, I was seated at the end of the table so I could only speak to one person. We did ask on two occasions for the music to be lowered but it never really made a difference.

We all enjoyed the appetizers we ordered so high marks here. But then we waited for some time for the entrees to be served. Three of us had ordered the grilled lobster which was served overcooked - you had to fight to pull it out of the shell. The other three entrees were done well (pork and snapper). We ordered three desserts to share - they were all very good but again we had to wait quite a while for them to be served. We had a 7:00 reservation and it took till 11:30 for us to get through 3 courses.

Our hosts have returned and shared that subsequent experiences have been only marginally better. I would have to think twice about returning unfortunately.

  • Visited November 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank LouisC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachHouseTCI, Manager at Kitchen 218, responded to this review, January 18, 2013
Thank you very much for the valued feedback. We will look into the sound level of our music and will correct it for future guests.
Hope to serve you in the future,
Your Beach House team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ship Bottom, New Jersey
Level Contributor
599 reviews
378 restaurant reviews
common_n_restaurant_reviews_1bd8 240 helpful votes
“Great service. Great appetizers. Great Drinks.”
Reviewed January 12, 2013

Great service. Wonderful location. The cavatelli with octopus, calamari, and scallops was great -very small portion. Dinner [roasted Mai Mai-delicious, very little vegetables-lots of rice]. Great homemade bread. Pricey-desserts were so expensive they were not worth trying [small portions for 14-45 dollars].

Visited January 2013
Helpful?
1 Thank MarkO95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachHouseTCI, Manager at Kitchen 218, responded to this review, January 17, 2013
Thank you for taking the time to review our restaurant.
We are so happy you enjoyed your meal.
Kindest regards
JS Richer
Dir. of Food & Beverage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
12 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Great location”
Reviewed January 10, 2013

We went during the week, so it wasn't very busy and the staff was very attentive. They have two tasting menus which my husband and I tried, the lobster 5 course tasting menu was fantastic, had lobster in every course but dessert, and the other tasting menu was chef's surprise, ended up a combination of steak and fish dishes. We would definitely recommend this place!

Visited January 2013
Helpful?
1 Thank KristinShtulbe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachHouseTCI, Manager at Kitchen 218, responded to this review, January 12, 2013
Thank you for the positive recommendation.
Feel free to try the tasting menu again the next time you visit us. It is always different and you will surely love it the second time around just as much.
Warm regards,
JS Richer
Dir. of Food & Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericton, Canada
Level Contributor
17 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Best Dining Experience in Provo”
Reviewed January 10, 2013 via mobile

We have little doubt that the Beach House will soon be the number one reviewed restaurant on Tripadvisor for Provo. From the moment we arrived we were treated to warm welcoming service from all of the staff.

The menu is creative and imaginative, so much so it was difficult to make choices simply because were worried about missing out on something fantastic - a good sign that Beach House is worth multiple visits.

When our appetizers and entrees arrived they did not disappoint. My wife and I kept mentioning to each other how excellent everything was during our meal. Our meals we so good that we even ordered two desserts in order to try what was on offer; again, very impressive. In addition to very good cocktail and wine menus Beach House even offers French Press coffee, a small detail, but one which really added to our dining experience.

We really do have to stress how wonderful the service was here. It was such a refreshing change to have attentive and friendly service.

Overall, an outstanding meal and dining experience in Provo.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank MikeLynda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachHouseTCI, Manager at Kitchen 218, responded to this review, January 12, 2013
I am so pleased you had such a great experience with us. Thank you for taking the time to let us know.
Hopefully you will be able to come back a few times to be able to try everything on our menu.
Kindest regards,
JS Richer
Dir. of Food & Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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