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“A mixed experience”

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Beach House Turks & Caicos
Ranked #5 of 45 Hotels in Providenciales
Certificate of Excellence
boston
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“A mixed experience”
Reviewed March 18, 2013

This was our second year at this boutique apartment hotel, but this time under new management. That is both the good news and the bad news. I'll start with the good news. Hendrika at the front desk and Roger at the beach remained and were as warm and helpful as ever, as were most of the staff. The rooms were tastefully redecorated, and there is a new flat screen TV. On the beach the new lounges were exceedingly comfortable and you could reserve one for your stay. There is a new flat screen TV. On our lovely deck which faced the sea they have added a couch and pillows, perfect for an afternoon siesta in tranquil surroundings. Also, they added a restaurant which I have reviewed in the restaurant review section. When the DVD player didn't work, they addressed the problem promptly. Of great importance to us the free WiFi worked even from the beach..very different from last year. The peace and quiet throughout the hotel set it apart from other resorts on Grace Bay, and in my opinion that is this resort's greatest asset.

Now, for the not so good news. When I looked at the new web site this year I noticed that they did not show the part of the kitchen that had contained a 4 burner stove and oven. I inquired about this when I called about a reservation. This was very important because we book for a whole month and want to prepare two or three meals a week ourselves. They said they removed it because they now have an excellent restaurant, but if we wanted to prepare food ourselves they left the microwave. since this was not acceptable, I told them we changed our mind about making a reservation. They said they would buy us a two burner hot plate, and assured us that everything else in the kitchen remained the same as last year...that is, fully equipped. So, we agreed to come. Well, the microwave was useless since they had removed all microwave pots and pans. Most of the kitchen implements had also been removed. There wasn't a frying pan large enough to make a simple omelet or a simple stir fry for 2 people. There were other small but significant inconveniences such as a safe on the floor of the closet in a spot that we could barely reach and only one towel rack in the bathroom. Another problem was the timing of maid service. The maid could arrive any time between ll:00 and 4:00, making it difficult to count on any privacy for a nap or a shower after the beach. We asked for some consistency and the problem was finally addressed for the lst few days of our stay. When I made the reservation I asked if the gym still had the bike and treadmill and they assured me it did, My husband needs to use the treadmill regularly, and we were taken aback to find it had been removed. Again, they were responsive to our disappointment and arranged for him to use the gym at another hotel. Again, they didn't deiver on promises, but to their credit they were responsive to most complaints.

This is a beautiful boutique hotel away from the hustle and bustle of most of Grace Bay...an island of tranquility. I hope that the new owners will work out the kinks, and also recognize that they cannot force use of the restaurant by removing basic cooking facilities.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank shirleyBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachHouseTCI, Manager at Beach House Turks & Caicos, responded to this review, March 29, 2013
Dear Guest,
Thank you also for this review - we're happy that you enjoyed the peace and quiet of the hotel and that our staff were able to promptly assist you. Your comments about the kitchen and maid service will be looked into, so once again, thank you for feedback.
The Beach House Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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851 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (292)
Date | Rating
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  • French first
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English first
Summerfield, North Carolina
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed March 15, 2013

My husband and I and our three adult children just returned from this paradise. We truly did feel as though we had a beach house all to ourselves even though the entire property was sold out. The calm, the serenity, the feeling of well being that surrounds you here is what makes this place so special. It is not the most luxurious or pampering place we have stayed in Turks and Caicos but it is the best! We had an oceanfront suite and a pool suite. They were very airy and spacious and decorated with soothing colors. The bathrooms could have been nicer but they were certainly functional with nice products. We loved the fact that the living room had a tv that received mainly american channels so that we could check in on our sports teams. The best part of the suites were the spacious decks and patios. The beach location is wonderful. A wide part of the beach yet tucked into it's own little cove area. Clean gorgeous water and sand. You are also in walking distance of many restaurants. Do try to get to Somewhere Cafe just a couple minutes walk down the beach. We went there daily for lunch or just drinks. The staff at the Beach House are all very friendly but one does need to remember these are Island people and they are on Island Time. We seemed to adjust to that time quite well once we were settled in. I have to give special shout outs to Magic Mike whom simply does not have the word no as part of his vocabulary. He is at the Beach House restaurant. We also appreciated the bartender Whiskey who may be a bit slow making a drink but makes it so very worth your while with his concoctions. We found the house cleaning staff to be very accommodating, and the spa to be almost non- existent in size but outstanding in experience and treatment. I would love to see them expand the spa....and the gym? I would not even say they had a gym lol! They really do need to do something there...my only complaint. All of us so thoroughly enjoyed our time at the Beach House. Your time really is your own here. It does feel like you very own bit of paradise. I hope my chair situated to that gorgeous blue water is always there waiting for me!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank beau9542
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachHouseTCI, Manager at Beach House Turks & Caicos, responded to this review, March 18, 2013
Dear Guest,
Thank you so much for your review - all your feedback and comments are much appreciated! We're glad it felt like your own beach house - come back soon!
The Beach House Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 14, 2013

Serenity, Sun, Soulful......A remarkable hotel in Providenciales. The suites are clean, spacious, reminiscent of a home in the Hamptons. One thing that I loved that there are only 21 suites, so it is never crowded, or teeming with bodies back and forth within the property. The beach lounges were comfortable, luxurious in its feel. At times, we were alone, at most, 6 or 7 were occupied. When I asked for a kayak, it was ready in less than 5 minutes - no wait!! Water sport equipment are included and delivered immediately. How amazing is that? If you want to get away, I mean really get away without spending tens of thousands, this is it. It is quiet, casual luxury. We will be back!

Room Tip: Book early!!!! I mean months and months ahead!
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Marinela2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachHouseTCI, Manager at Beach House Turks & Caicos, responded to this review, March 18, 2013
Dear Guest,
Thank you very much indeed for your review - we're delighted to hear you had a wonderful time and sincerely look forward to your return!
The Beach House Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
169 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed March 14, 2013

We stayed here for 8 days in March 2013. If you are going to stay on Grace Bay this is the place. Unless you have extreme budget constraints or are given to the activity of an all inclusive place. First...the location is ideal. It is on some of the widest parts of this long beach. We witnessed other hotel's beachfront areas become totally swamped (umbrellas and beach chairs wiped out by waves) while our little "pod" remained untouched by waves and tides. And given that the beach is wide you do not have to deal with people walking along 6 inches from where you are seated. Roger, the beachfront manager, is most accommodating and a truly wonderful person. Second...the room design and views are excellent - you get exactly what you see on the website (it is more spacious than it looks). I agree with some earlier reviewers that the finishing and fixtures are substandard. This will need attention but it is not a show stopper. Third...the people. We found nothing but friendly helpful people. It is a small place and they REALLY want you to come back. Yes, a few of the people are on a learning curve in the hotel or restaurant business (see our seperate review of the Beach House Restaurant). But we think they will get there. We had excellent experiences with Hendrika's help - someone should increase her pay! The overall look and feel of the place is tropical and beachy. The rooms have no numbers - just names. Booking well in advance is advised. We stayed in two different rooms because our ocean-view suite was unavailable during our final 3 nights (it had been booked by another family months before). The room names describe effectively our experience ENRICH (we were greatly enriched) and BEACHY (that is what we did)!!!!!!

Room Tip: All the rooms that start with C, D and E are ocean view. And you get an unobstructed true ocean vie...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SFKSAW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachHouseTCI, Manager at Beach House Turks & Caicos, responded to this review, March 18, 2013
Dear Guest,
Thank you very much for your lovely review of our boutique hotel. We are very glad you enjoyed your stay, having a "beachy" and "enriched" time! We hope you'll recommend us to others and come back and stay again soon.
The Beach House Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed March 14, 2013

We stayed at the Beach House for five nights and enjoyed our stay - it's my favorite part of Grace Bay. The rooms were comfortable and the bathroom is managable but small. We would have liked a full kitchen and a washer and dryer but you can make do. They have two washers and dryers available for use in the ocean front buildings but you will have to bring your own soap. We did use the $20 breakfast credit and we enjoyed the eggs and the fruit but that was about it. Some of the other items we ordered were a bit tasteless. We had no real service issues. I seem to be in the minority here, but we did not like the beach set up. The double lounge chairs were comfortable but difficut to move and it was nearly impossible to have one side in the shade and the other in the sun. I noticed a lot of shade seekers coiled up in the fetal position to keep themselves shaded - myself included. We also didn't like what seemed like assigned seating. Everyone gets a "pod" and the room name is on the umbrella that comes with the pod. Sounds like a nice idea but it amounted to front row chairs remaining empty while you sat behind them. It was confusing and a little annoying. The beach staff is great and they try to accommodate but their hands are a little tied. I'm not sure I would go back as we usually go for longer stays and we need a full kitchen and washer dryer.

Room Tip: If you like privacy request a second floor beachfront room as the path to/from the beach is right in...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VirginiaNyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachHouseTCI, Manager at Beach House Turks & Caicos, responded to this review, March 27, 2013
Dear Guest,
Thank you very much for your review. We are very glad you enjoyed your stay on our quiet location in Grace Bay. We are currently looking more into laundry services for our guests, so that will be resolved very soon. With regard to the beach lounges, we do have a dedicated beach attendant, Roger, who will always cheerfully be able to assist you with the sun loungers and other beach facilities. Thank you again for your feedback.
The Beach House Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cleveland
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed March 13, 2013

I stayed here for a week with my husband in February. The beach was fantastic and the food was fabulous, although, the rooms needed attention, they were recently remodeled but they seem to be done on some " do-it-yourself " HGTV episode. Absolutely no attention to detail. The bathroom was Small, The mirror was spray-painted silver And the sink did not line up with the light fixture. The toilet paper was scratchy just like the sheets and tissue. The living room was large and the bedroom size was adequate but There was no television in the bedroom which drove my husband crazy.

The staff was friendly and aimed to please us, But for the cost of the room I think we could've done better Somewhere else. The poolside chairs were as hard as a rock and the cushions were thin as paper. The reserved beach chairs were fabulous although there was limited to no Beachside service. Overall, we had a great time not rushing back to Turks and Caicos anytime soon.

Room Tip: Second floor one bedroom with the balcony and daybed was fabulous for morning coffee and wine at sun...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nessnesskitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachHouseTCI, Manager at Beach House Turks & Caicos, responded to this review, March 27, 2013
Dear Guest,
Thank you for your review. We are glad you enjoyed the beach, the food and found the staff to be attentive. Your comments regarding the room will be taken into consideration. So thank you for your feedback and we hope you may return to Turks and Caicos sometime in the future.
The Beach House Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york city
Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 11, 2013

Great location, good beach chairs, big rooms, below average service. Good news is the room we got was huge: 2 bedrooms, 2 bathrooms, living room and terrace and kitchen. The service is lacking in every way. Most days our room was not cleaned until after 4:00 when we had been out all day and just got back. One day the dirty towels were piled in the living room and left there. The bed sheets were thin and scratchy and the towels were worn and dingy. Many times no one picks up the phone at reception. The restaurant is good but the lack luster service was disappointing. If we asked for something, we would have to remind the waiters 2-3x that we ordered it. I won't bore you with the specifics. It was one of the less expensive hotels we stayed in and it showed.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bluehorizen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachHouseTCI, Manager at Beach House Turks & Caicos, responded to this review, March 12, 2013
Dear Guest,
Thank you very much for your review. We are pleased you enjoyed the location and the suite and are looking into the service issues you encountered. We therefore greatly appreciate your feedback. We hope you may choose to visit Beach House again in the future.
The Beach House Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Beach House Turks & Caicos

Property: Beach House Turks & Caicos
Address: Lower Bight Rd 218, Grace Bay, TKCA 1ZZ, Providenciales
Phone Number:
Location: Caribbean > Turks and Caicos > Providenciales
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in Providenciales
#5 Luxury Hotel in Providenciales
#5 On the Beach Hotel in Providenciales
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Beach House Turks & Caicos 4*
Number of rooms: 21
Official Description (provided by the hotel):
Beach House is a 21-suite resort, located directly on the white sands of Grace Bay, with a relaxing and authentically boutique atmosphere where "Rooms Have No Numbers" and there are "No Socks Allowed". Beach House Turks and Caicos exudes barefoot elegance with a focus on style, a passion for relaxation, playful attention to detail and a vigorous commitment to raising Caribbean cuisine to new heights. The 1 or 2- bedroom guest suites, each no smaller than 1,150 square-feet, have dedicated "Pampering Pods" on Grace Bay Beach. The Pods provide guests with a sense of "home on the beach" as well as a private haven for intimate relaxation and beachfront dining. Elevate Spa offers a broad array of al fresco treatment spots: in our dedicated spa treatment room, in our beachfront Beach Massage Gazebo or even in your room. Our resort offers complimentary services that include a daily breakfast credit at Kitchen 218, Wi-Fi, use of non motorized water sports and pedal bikes, a dining shuttle, and other delightful treats and services. Beach House Turks and Caicos also provides the ideal locale for weddings, corporate group buyouts and intimate retreats. ... more   less 
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Also Known As:
Turks And Caicos Club
Turks & Caicos Club Hotel Providenciales
Turks Caicos Hotel
Turks Caicos Providenciales
Beach House Turks & Caicos Turks And Caicos/Providenciales

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