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“Nicest employees I have ever met”
Review of Alexandra Resort

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Alexandra Resort
Ranked #22 of 44 Hotels in Providenciales
Certificate of Excellence
Reviewed December 8, 2012

My husband and I stayed 12/1-7 and had a wonderful time. On the first day I discovered I had left my curling iron home. For me a disaster. We took the 4:30 shuttle to the IGA grocery store where I thought maybe they would have one. I was told I could go to another store not too far from them. Mentioned one the way back and the driver Calvin stopped for me which was much appreciated. What a wonderful human being. We rented from VRBO and had Unit 3307 a studio which was perfect for 2. The unit was very clean and had a nice view of ocean and pool would highly recommend. Mango Reef Restaurant excellent. Two waiters were exceptional Davidson and Anderson. All in all we had a great time.

Room Tip: You don't need ocean front ocean view is great Try to be on the third floor or higher.
  • Stayed: December 2012, traveled as a couple
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3  Thank sparkadoodles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBohmann, Public Relations Manager at Alexandra Resort, responded to this reviewResponded December 17, 2012

Thank you for your positive review about the Alexandra Resort. Our team really appreciated your kind feedback. We are glad you enjoyed your visit and hope you will stay with us again in the future.

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1,288 - 1,294 of 1,754 reviews

Reviewed November 27, 2012

My girlfriend & I were very happy with our 5-day stay at the Alexandra Resort. The beach was very beautiful and quiet. The pool was just as nice but groups often converged in the late afternoon and were loud & drunk!. We ate at the Mango Reef restaurant a few times - loved the Fresh Tuna Roll! Our room was in the Prima Donna overlooking the pool with partial ocean view. The bed was very comfortable but no dresser space. Cleaning service was excellent and very friendly. The front desk was fantastic and we were very happy with their help, especially from Edwin. The spa was excellent and was exactly what we needed that afternoon. What we were disappointed with was no hot tub! We also felt that the staff (restaurant, beach) could have been more friendly. They were not rude but we got the impression that most of them didnt like their jobs.

Overall, a very pleasant stay and I would recommend this place to anyone travelling to Turks and Caicos.

  • Stayed: November 2012, traveled as a couple
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1  Thank jokelly22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBohmann, Public Relations Manager at Alexandra Resort, responded to this reviewResponded December 5, 2012

Thank you for your positive review and we are glad that you enjoyed your visit. We are disappointed to learn that Mango Reef did not meet your expectations. While we do not operate the restaurant, it normally receives terrific reviews. We will share your feedback with them. Please visit us again as we continue to offer new guest amenities and services. We appreciate your suggestion of offering a hot tub.

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Reviewed November 26, 2012

We went to Alexandra for our honeymoon and it was better than we imagined. Our room amazing with a ocean view, the staff was the friendliest on the island (we went to a lot of the other resorts). Mikey at the Mango Reef was the best bartender and a real cool guy. The food at the Mango Reef was so good, we didn't have a bad meal the entire time. We will definitely be back to Turks and Caicos and stay at the Alexandra Resort.

  • Stayed: October 2012, traveled as a couple
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2  Thank Chris T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBohmann, Public Relations Manager at Alexandra Resort, responded to this reviewResponded December 5, 2012

Congratulations on your recent nuptials and we are so pleased you chose the Alexandra Resort for your honeymoon. We are glad you had a fantastic trip and we will share your kind comments with our team.

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Reviewed November 24, 2012

We stayed at Alexandra Resort for one week. The beachfront Resort is well kept and it is great for couples. Our room was in front at the beach and had a wonderful balcony.

* The room is cosy and comfortable.
* The bathroom is large with a bathtube.
* The kitchen is fully equipated.
* There is a nice pool and delicious restaurant.

We don't recommend this Resort with you go with children because they isn't entertainment for them.

  • Stayed: November 2012, traveled with family
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1  Thank San_Fior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBohmann, Public Relations Manager at Alexandra Resort, responded to this reviewResponded November 26, 2012

Thank you for staying at the Alexandra Resort and sharing your positive comments regarding the resort's facilities, restaurant (Mango Reef) and guest suites. You also noted that there is no entertainment for children at the resort. That will change in December, when we introduce our new kids club. The club will be open from 9am to 1pm on weekdays. Children ages 4 to 10 are welcome to attend at a cost of $25/day (lunch at Mango Reef included). The kid's club will offer craft making, beach walks, pool time and more.

Families also love our large free form swimming pool, the clear and calm waters at the beach (which is right at our doorstep), complimentary beach toys to borrow from our beach attendant, free non motorized watersports and free DVD loans from the reception center. Caicos Dream Tours also operates their various boating excursions from Alexandra Resort - these are very popular with families vacationing in Providenciales. Kids can also arrange for private tennis lessons on our tennis courts (additional fee) and many other island activities and attractions are no more than a 15 minute drive from the resort.

Our spacious one and two bedroom suites include full kitchens, washers and dryers, and free WIFI, so families feel right at home when they stay at the resort. We look forward to welcoming you back to the Alexandra Resort on a future visit.

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Reviewed November 19, 2012

My husband and I visited The Alexandra from October 20-Nov.3. It was fabulous. The staff were incredible. Being greeted by Arnold as we walked in and handed a lovely rum punch was the perfect beginning to our stay. Everyone was very friendly and helpful. The Concierge Al knew what was going on and helped us secure our trips with no hassels. The room was kept gloriously clean everyday and the bar staff were all extemely pleasant, outgoing and personable. The Spa staff were very capable and their massages were so good we booked three while we were there!!!We cannot wait to go. My heartiest congratulations to all of the staff for making our trip everything we hoped it would be. See you next year!!!
Catherine and Ian

  • Stayed: October 2012, traveled as a couple
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3  Thank Wildwoman333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBohmann, Public Relations Manager at Alexandra Resort, responded to this reviewResponded November 26, 2012

It was a pleasure to host your recent visit to the Alexandra Resort. Our team works very hard to meet and exceed guest expectations. I will pass along your kind comments to them. We hope you will stay with us again in the future.

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Reviewed November 18, 2012

Been to the island before but this is our first time at the Alexandra for a week with grandparents and 2 very young kids. We had a great time. Staff was outstanding and very accommodation to our kids. Rooms were very nice. We had a bonus 1/2 bath. Room was also equipped with washer and dryer (came in handy with two young ones!).

Onsite restaurant Mango Reef is one of the best restaurants on the island. Can't wait to go back!

  • Stayed: October 2012, traveled with family
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1  Thank aries10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBohmann, Public Relations Manager at Alexandra Resort, responded to this reviewResponded November 26, 2012

Thank you for choosing the Alexandra Resort on your recent visit to Turks & Caicos. We love to see three generations have such a wonderful vacation together and we hope you will stay with us again soon.

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Reviewed November 18, 2012

We had a great time at the Alexandra. The pros: The beach is beyond stunning, the water is perfect, the chairs and umbrellas, beach towels plentiful. The kitchenette in the studio was great, we saved money on breakfasts and leftover lunches (we brought coffee, cereal, etc from home). The housekeeping was exceptional. The bed and bedding, superb. The washer/dryer a big help--bring detergent. The room design, though condo/generic, had everything we needed.The pool is lovely. The restaurant is very good, yet, like the most of the island's tourist eateries, jaw-droppingly expensive. We ate at the Mango Reef twice: delicious food, uneven service (at those prices?). Upon arrival we had to listen to a group of loud drunks at the pool bar for hours, but happily they left and we had a quiet week. The manager's cocktail party was fun, with good drinks and snacks. You can, and we did, walk to many restaurants, and into the tourist/shopping area. I would definitely stay there again, esp if there's a discounted off-season rate. The cons: our first room had a powerfully terrible moldy odor, so we moved. The second one had a bad rotten-egg smell coming from under the kitchen sink. I couldn't bear to move again, so we lived with it. Nasty. Hard to understand how they assign any rooms like that. There wasn't a dresser in studio room: hard to put away your clothes. The bathroom should have hooks/more towel bars to hang clothes/robe; that is oddly lacking. The staff was helpful and friendly everywhere (housekeeping, security, beach), except for the people at the front desk who were helpful but not friendly. There is no ice except at the restaurant bar, which means a trip each time and a tip to the bartender. The hotel brochure says there are ice trays, but our only one was broken, and when I asked for more, the desk said she'd see if there were any. I guess the answer was no. There is no store on site to buy various items. But you can get essentials at the Regent Palm next door or Norwani's store behind the Veranda/near Smokey's.
To avoid the very expensive tourist restaurants, we ate at/walked to: Smokey's, Middle Caicos Cafe ($10 dinner on Wednesday), Cactus Grill, further to First Catch. All good. Our best lunch was at Sailing Paradise which offers a free pick-up/drop off ride. Don't miss a meal at Sailing Paradise. The food, the location, the view, and Orville the manager: fabulous!!
I would stay at The Alexandra again.

  • Stayed: November 2012, traveled as a couple
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5  Thank ekaje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBohmann, Public Relations Manager at Alexandra Resort, responded to this reviewResponded November 26, 2012

Thank you for your recent stay at the Alexandra Resort. I am pleased to read you had a great visit. I am disappointed to learn that there were odour issues in your room. I have asked maintenance to investigate this immediately. Please know that we have just introduced a bed and breakfast package, which offers our guests better value and convenience. We continue to introduce new programs and services that meet the needs of our guests, and hope you will stay with us again to enjoy these improvements.

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Additional Information about Alexandra Resort

Address: Princess Drive, Grace Bay | Turks and Caicos, TKCA 1ZZ, Providenciales
Phone Number:
Location: Caribbean > Turks and Caicos > Providenciales
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#13 Top resorts Hotel in Providenciales
#16 Spa Hotel in Providenciales
#20 On the Beach Hotel in Providenciales
#20 Luxury Hotel in Providenciales
Price Range: $351 - $1,227 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Alexandra Resort 4*
Number of rooms: 90
Official Description (provided by the hotel):
Located directly on Grace Bay Beach, one of the most beautiful beaches in the world, Alexandra Resort offers the dream vacation of a lifetime; spacious accommodations, warm friendly service, and amazing oceanfront dining with the option to book all-inclusive reservations. Guests can also take our complimentary dining shuttle to our two on-island sister resorts to enjoy their restaurants facilities. Alexandra Resort provides a delightful Caribbean atmosphere, fantastic ocean views, powder white sand, and activities and amenities including non-motorized water sports, tennis courts, bicycles, and so much more! ... more   less 
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Also Known As:
Alexandra Resort Providenciales
Alexandra Hotel Providenciales
Alexandra Resort Turks Caicos
Alexandra Turks Caicos
Alexandra Resort Turks And Caicos/Providenciales

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