We travel to Provo every few months, and the Venetian provided the best accommodation and service that we have experienced on the island, by far. We will not stay anyway else in the future!
We spent a few days at another hotel on Grace Bay Beach prior to our scheduled check-in date. As my wife was very ill while we were there, I asked for a late check out prior to going to the Venetian. I was told with a complete lack of sympathy that my request would be impossible to honor. I walked down to the Venetian just before 8 a.m. to inquire as to the possibility of an early check-in. Although the office does not open until 9 a.m., I met with Terria (the General Manager) in the lobby at 8. Although she had never met me, as soon as I told her about my wife's illness she told me to, "Bring her right down and we will take care of her." Terria then offered to arrange transportation for us if it was needed.
Coleen Chang (Assistant G.M.) then met us as soon as we arrived and got us right into #301. She gave us a tour of the unit and provided me with a cell phone (with pre-paid minutes) to use for both local and international phone calls. We were also pleasantly surprised to find out that each unit has its own secure wireless router, rather than hotel-wide access that most other hotels have. It was much faster and allowed us to do a little bit of work during the week.
#301 was beautiful and immaculate. Although it was enormous (three bedrooms, three and one-half bathrooms), there really was no need for it all as the view from the lanai was almost beyond words, so we spent virtually all of the non-beach time there. The kitchen was outfitted with high-end appliances as well as every single convenience we could have imagined using during the trip. Rather than having to go out to dinner each night, it was an easy matter to buy groceries down the street, cook, and then eat out on the lanai while the sun went down. The property is gated in front and has a security guard walking the grounds each night.
Housekeeping was pleasant, polite and non-intrusive. Beach and bath towels were washed each day, floors moped, dishes cleaned and water replenished. We had one small maintenance issue which was resolved within a few minutes of my mentioning it to Coleen.
Besides Coleen and Terria, the very best feature of the Venetian is its location on Grace Bay Beach. As it is at the very end of the beach near Leeward, it is exceptionally private and quiet. Very few people walked past us throughout the entire day, and my wife commented that it seemed as though we were on a private island. Only one of the unit owners used the beach chairs while we were there, and told us that the privacy was typical.
There is no restaurant on site, which really helped keep outsiders away from the property as well. Bicycles are available to use next door at the Tuscany.
As I had such a bad experience when I requested a late check-out at the other hotel, I was a bit apprehensive asking Coleen whether it would be possible due to our late flight off the Island. My concern turned out to be completely unwarranted as she just smiled and told me we could stay until whatever time was convenient for us prior to our flight. When we did check out she waited with us in the lobby and talked until our driver arrived.
If you are looking for some serenity, the Venetian is the place to stay!
Thank you again Terria and Coleen for the kindness you showed my wife when she wasn't feeling well. You have earned our gratitude and our loyalty!
- Official Description (provided by the hotel):
- The Venetian offers a serene and luxurious condo for a much desired winter holiday escape. Capturing the elegance of oceanfront living and set on the white sand and glistening turquoise sea of Grace Bay Beach, The Venetian captures the best in Caribbean living. From its architecture to design and finishes, The Venetian offers all of the amenities and beauty desired by those seeking the best in our piece of paradise. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Orbitz, Travelocity, Agoda, Cancelon, Priceline, Hotwire, TripOnline SA and Evoline ltd so you can book your The Venetian on Grace Bay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Venetian On Grace Bay Turks And Caicos/Providenciales