My husband and I booked a sunset cruise with Sail Provo on April 9, 2013. This was booked through our hotel a few days prior, and details of pickup were confirmed with us while we were standing at hotel front desk. We were to wait on the beach in front of hotel and the boat would pick us up at 3:30. These instructions were confirmed twice by our hotel front desk with Sail Provo. We were there at 3:15, and waited until 4:15. They never picked us up. When my husband called, they claimed they came by the hotel lobby get us...the hotel front desk confirmed that Sail Provo did not send anyone to pick us up. Sail Provo did not apologize for our inconvenience, or try to make it right in any way. They only asked us if we would like to re-book for another night. NO THANKS!
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