The internet service at this resort is not usable in some of the rooms. They initially placed us in room 634 where the internet service was so bad that it was difficult for a page to load. They then moved us to room 522 where the Internet was somewhat better but still the download speed was only about 1K or so at its best. However, the speed was sufficient in 522 to use VNC in my office in the United States.By the way, there was an obvious difference in the quality of room 522 versus the quality of room 634. We spent one night in 634. The bed was terrible. It was sagging and needed to be replaced. You would think management would require that all the rooms be kept in proper condition for visitors.
Another concern is that this property does not appear to be keeping their beach chairs and beach umbrellas in an appropriate condition. It is obvious that the beach umbrellas have seen their better day, and we encountered many broken chairs. They need to upgrade their beach chairs and umbrellas.I will say it is somewhat embarrassing to stay in a resort where the chairs are of three different colors. This is not a good sign for the future.
In addition, they are apparently using very cheap coffee pots in the rooms. It's a Proctor Silex but does not make very good coffee. The one in our room died, so they had to bring us another one.
Also, we were not too impressed with the cleaning staff.They do not do a very good job of cleaning the room. In the two weeks we were there, they never once properly cleaned the patio and only mopped the room once or twice. Also, the maids do not properly wash the dishes that are left in the room, so I suggest that you wash your own dishes to be sure they are clean. Almost every day that we were there, they failed to leave enough towels and washcloths for two people. Invariably, we would have to call them.
The restaurant has a new manager who seems competent, but why can't they offer a fish sandwich for lunch? We would certainly be more willing to eat at the restaurant if they did so.This property now has three separate events during the week at the restaurant. Jerk chicken on Sunday; native food on Wednesday; and a pig roast on Friday. They even have some music throughout the week which is a nice touch. However, as one resident told me, music will not take the place of quality food. Unfortunately, the restaurant at this resort is not known for the quality of its food.
The beach crew does a fantastic job area. You want something done, such as a reservation at a restaurant or actually anything else, ask for Tanisha at the front desk. She is tops. Avoid Shawn at the front desk it can. He doesn't do anything that you ask him to do. For any maintenance problem or Internet problem for that matter, ask for Cirilo.We miss seeing Eddie on the beach this year, but he apparently took a vacation to Haiti.
This resort has a fantastic beach. It is situated to the east of other properties. It is great walking on the beach to the east since very few people are there. In addition, the resort is populated with the flowers and shrubs which are kept very tidy by the gardeners. There are also some very nice restaurants within walking distance.
Would we returned the Royal West Indies again? Probably so, but management, if you are listening, we also viewed other properties this time because if this property continues to deteriorate, we will look elsewhere
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, BookIt.com, Cheap Tickets, Hotels.com, Travelocity, TravelUp, West Indies, Hotwire, HotelsClick, TripOnline SA, getaroom.com, Evoline ltd and HotelQuickly so you can book your Royal West Indies Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Royal West Indies Hotel Providenciales
- Royal West Indies Providenciales
- Royal West Indies Resort Turks And Caicos/Providenciales