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“Center of Grace Bay” 5 of 5 bubbles
Review of Ports of Call Resort

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Ports of Call Resort
Ranked #22 of 46 Hotels in Providenciales
Certificate of Excellence
Hutto, Texas
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Center of Grace Bay”
5 of 5 bubbles Reviewed October 22, 2013

This hotel is located directly in the middle of Grace Bay and is a short walking distance to the beach. Price and Location cannot be beat on this island as it is an expensive island. Try eating at somewhere cafe best food on the Island. Also try to see potcake place as there is a local woman trying to adopt out some local strays to get them out of harms way. Thanks Again

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Donegal77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DPAPKE, Owner at Ports of Call Resort, responded to this review, November 5, 2013
Thank you for taking the time to submit your kind review.One of the most difficult aspects of marketing our resort is the fact that we are across the road from the beach as opposed to beachfront. Once someone has stayed with us and realized that we have our own staffed beach and that our units are as close to the beach as many of the units at the "on the beach" resorts and that our resort is closer to the wide selection of bars, restaurants and shopping that Grace Bay offers, they better appreciate the price value we offer Thank you again and we hope that we will have the honor of having you stay with us again.l .
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915 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (257)
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Providenciales
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 7, 2013

I spent the weekend at the Ports of Call
Resort. Was totally worth it. Evelyn greeted us upon arrival. She was friendly and very professional in the way she checked us in. We then went to the room and was pleasantly surprised as the room was 'spotless'. After unpacking and looking around we went to the Bar where Watson entertained us for an hour or so - you can see that he loved his job.


The service on the whole as good. Staff VERY FRIENDLY. Surroundings clean and tidy.

Looking forward to my return. Hopefully VERY SOON

Room Tip: I personally like the ground floor. Especially if you have kids
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Shortyblueshoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DPAPKE, Owner at Ports of Call Resort, responded to this review, October 23, 2013
On behalf of the team of Ports of Call we would like to thank you for acknowledging the extra
efforts we take to ensure our guests have a great experience staying at our small resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed October 5, 2013

Highly recommend Ruth at reception. She worked tirelessly to get us a room when other hotel was suddenly "overbooked". Thanks Ruth. Hotel not on beach but good for an overnight and it does have a pool and pleasant courtyard. Staff warm and pleasant.

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Colorado515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DPAPKE, Owner at Ports of Call Resort, responded to this review, October 23, 2013
We really appreciate the kind words and the recognition of the extra efforts of our staff.
Until someone has actually visited the island it is very difficult for them to understand the value we offer with our location and own staffed beach a mere 300 yds from our front door.
Thank you for taking the time to submit the review.We look forward to having you visit us again. .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed October 1, 2013

This review has been a long time coming! We stayed at Ports of Call in January 2013 for two weeks. We had a fantastic time! The service was exceptional. We were really impressed with the staff; they are friendly, hard-working, and genuinely cheerful people. We would like to especially thank our new found friends, Martin, Kendra, Evelyne, John-D, and all the staff at the beach and in the kitchen. They really made us feel welcome and made a great trip even more special. Thank you!

Ports of Call is extremely well located. It is very close to the supermarket and all the fun little shops nearby. The beach is just a quick trot, it is beautiful and very well groomed. The rooms are well renovated; very clean and appointed with everything you would need. The pool and hot tub are great. Honestly, if you are looking for a great hotel with friendly staff, this is the place! Their prices are very competitive, and the service is exceptional. We would also like to give a shout-out to the taxi service - Solomon, thank you so much for all your help.

When we arrived we both had the flu, and everyone made us feel comfortable. Our illness barely affected our trip since we were so well taken care of. Solomon even waited at the hospital one night, until I was able to leave. Thanks again! We hope to come back soon!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank MotuGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DPAPKE, Owner at Ports of Call Resort, responded to this review, October 23, 2013
Thank you so much for taking the time to write such a great review on our property and the staff.
It is truly appreciated and we are so happy that you had a wonderful stay in Providenciales, Turks and Caicos.Hope we see you again soon.
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Burlington, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 30, 2013

Had a fabulous visit to the Ports of Call Resort in the Turks & Caicos. The property has an outstanding pool and hot tub in the palm tree landscaped courtyard. The whole family enjoyed the convinient free breakfast that got our day going. Watson the bartender was a real treat to spend time with and always had a smile and cold drink ready. The front desk staff was efficient and friendly. There is an excellent plaza directly across from the entrance to the hotel that has a dive shop, ice cream/candy shop, retail stores and three restaurants. It is a very short stroll to the heart of the island where there is great shopping and plenty of restaurants to choose from. Finally the beach is off the charts for its beauty, warm water and perfect white sand. Our family had a great time! Highly recommend this affordable property.

Room Tip: All the rooms are equally great.
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  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Dragan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
2,353 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 495 helpful votes
1 of 5 bubbles Reviewed September 27, 2013 via mobile

This place is isolated from everything.No beach front but has a pool!Old place whitewashed but shows.To switch on or off the TV you have to situp on the bed as the cupboard blocks the line of the signal of the remote.Dont ask the hotel reception to book a taxi. I booked 2 taxis one Solomon who was to pick me up at 8am for tour didnot turnup called to check told he will be there in 10mts but didnot turn up.Booked thro hotel to go the airport taxis boot could not be opened or door from inside.No AC he Bishop goes around picks up a couple and drops them.Then stops just before the airport and waits to change the vehicle.Walk to the taxi stand and get a taxi they are good and cheap.The coffee maker is kept in the toilet you can make the coffee or tea and use the toilet at the same time I hope?I was bitten by mosquito in the room.Toilet is full of ants ofcourse mosquitos.Ruth of the counter was very helpful.No kitchen only continental breakfast.

  • Stayed September 2013
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank SE s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DPAPKE, Owner at Ports of Call Resort, responded to this review, September 29, 2013
While we appreciate feedback, both good and bad from our guests, I do suggest that you give more consideration to the implications of your reviews, especially when the blunt of your displeasure appears to be with the taxi service that has nothing to do with our resort.
Since purchasing the resort just over two years ago we have invested over 3.5 million totally renovating and refurbishing all the rooms and common areas and installed many new amenities for our guests including new room furniture, larger flat screen TV's, a fitness room, hot tub and a beach shuttle to and from our own staffed and equipped beach. If you read the other reviews you will see that the majority of our guests praise our great location which is steps from not only the beach but also the shopping, bars and restaurants of Grace Bay.
Misleading reviews like yours can have huge negative financial consequences for both the business and our employees, many of whom are praised immensely in other reviews .
Was a one star rating really justified when your only real complaint with the resort was the fact that we have our complimentary coffee supplies and maker located on the large bathroom counter like the majority of other hotels do. Your review should really have been posted on the site of the taxi company. I would be happy to discuss this with you further; my contact information is available through tthe hotel staff.
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The Hague, The Netherlands
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 5, 2013

My family stayed at the Ports of Call Resort for 3 weeks this summer, we were a group of 12 people, and not one single one of us has anything bad to say about this hotel! The service was great and staff friendly, the rooms were nice, the pool and bar area looked beautiful (and included a hot tub), the hotel was always very clean, and on top of all this - its location couldn't have been better!! Its a 5min walk to the beach (not that you have to walk, they have transport driving down there every half hour or so), where they have free sun chairs for their guests. Its also a short walk to the supermarket, and to restaurants, bars and souvernir shops. All in all a fantastic experience!! When we come back to Providenciales this is the hotel we are going to be staying at!:)

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Deara2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DPAPKE, Owner at Ports of Call Resort, responded to this review, September 15, 2013
Thank you so much for taking the time to submit such a positive review.
Since we purchased the property 2.5 yrs ago we have invested considerably in upgrades and it is nice to have it acknowledged. For certain our friendly staff are the #1 asset of our resort and we look forward to the opportunity to host you and your family again.
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Additional Information about Ports of Call Resort

Property: Ports of Call Resort
Address: Grace Bay Rd, TKCA 1ZZ, Providenciales
Phone Number:
Location: Caribbean > Turks and Caicos > Providenciales
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Providenciales
#21 On the Beach Hotel in Providenciales
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Ports of Call Resort 3*
Number of rooms: 98
Official Description (provided by the hotel):
The Ports of Call Resort is located within the beautiful Grace Bay area on Providenciales, an island of the Turks and Caicos, and is only a short 15-minute drive from the Providenciales airport (PLS). The property comprises of a central building featuring a welcoming reception, business center, breakfast room, fitness room, and poolside bar. Ports of Call Resort has 98 fully renovated deluxe junior suites approximately 325 sq ft offering pool view (some with balcony or terrace) and others with garden views. Rooms are located in two three-story buildings (no elevator) surrounding a tropical pool area that creates an intimate boutique setting. For your enjoyment, the tropical outdoor facilities include a poolside bar and lounge, table tennis, billiard table, pool, hot tub, comfortable chaise lounges, patio seating, shade umbrellas, towels, and a dedicated children's play area. Ports of Call Resort has a designated beach access to the awe-inspiring Grace Bay Beach complete with lounges, umbrellas, stand up paddle-boards, and kayaks, and is only 300 yards from the property. A shuttle runs each hour and beach towels are provided. The property also includes the Shops of Ports of Call. The plaza offers a variety of restaurants, bars, gift and clothing shops, as well as a spa, hair salon, ice cream parlor, dive shop, conference space, fishing charter, and auto/scooter rentals, further enhancing the Resort's array of services and amenities. Daily continental breakfast and in-room wifi included in all room rates. ... more   less 
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Also Known As:
Comfort Suites Ports Of Call Hotel Providenciales
Comfort Suites Providenciales
Providenciales Comfort Suites
Ports Of Call Resort Turks And Caicos/Providenciales

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