This was my 10th trip to the island, having previously stayed at many top resorts on Provo (Grace Bay Club, Seven Stars, The Somerset, and The Veranda before it was sold to Beaches). Since we needed a three bedroom unit for this stay during a peak spring break week, West Bay Club afforded a far better value than some of the properties we've frequented. For about half the rate of the top properties we were able to get an ocean view three bedroom suite. In fact, the room they gave us was actually a one bedroom ocean view suite connected to a two bedroom ocean view suite which meant we had TWO full kitchens and two washer/dryers. My kids and mother essentially had their own apartment as did my husband and I. Nice! The suite was well equipped, well cleaned with great views. My main complaint is that there was a slightly musty odor in the one bedroom apartment section. I am guessing that it had not been recently occupied or air conditioned. Also, the kitchen knives were rusty and need to be replaced. The washer/dryer worked very well...among the best I have ever used while traveling and I am bit of a laundry junkie. Housekeeping was terrific, but there is no turn down service like at the top resorts. This did not bother us at all since it is often an annoyance to be interrupted while getting ready for dinner or bed. We had a couple minor problems working the safes and the repairman was there within minutes of calling the front desk.
The beachfront at West Bay Club is wonderful. It is set on one of the widest and most low density section of Grace Bay. Although it was a high occupancy period, there was never a shortage of beach or pool chairs, though they did seem to be constantly short on towels (especially at the pool). The beach attendants, particularly Eduardo, were great. He took the family out on the Hobie Cat and I watched him patiently teach many a guest to windsurf. Kayaks, SUPs, snorkel gear and plenty of beach toys were readily available at no extra charge. We took full advantage of the great equipment. Unfortunately, the weather was very windy during our week so we did not get to snorkel. There is sea grass in this stretch of beach, unlike the crystal clear waters on the more eastern resorts. This did not bother us at all and, in fact, would have made for great snorkeling during a less windy period. My daughter found a sea star near the grass on our first day, before the winds picked up. The offshore reef is only a 5 minute walk away, so West Bay Club is prime spot for avid snorkelers. There is a beach bar right on the sand for cocktails, but they do not provide drinking water. For that, we needed to walk to the bar by the pool. Not a big deal, but his is an easy fix, West Bay Club!
The pool is small but never felt crowded and was actually quite pretty. Comfortable, cushioned loungers were always available, though towels were hit or miss. Since the pool is set back from the beach it was a good spot on the exceptionally windy days. They had some fun floats in the pool for the kids to play with too. Unfortunately, I do not think the pool is heated, so if it is chilly, the water will be cold.
The West Bay Club's weakest area is food and beverage. As previously mentioned, we could not get a cup or bottle of water at the beach bar. The continental breakfast is limited and boring and the coffee is weak. The wait staff is lovely, especially Rose, but the restaurant service for lunch and dinner can be excruciatingly slow, even when we were the only ones there! The lunch food was okay but the one dinner we had there was downright bad. The orders were mixed up, the fish was horribly overcooked, the service was slow and the food was absurdly overpriced considering the quality. If staying at The West Bay Club, one should rent a car, as we did, to enjoy the island's terrific offsite restaurants.
While there is no Kids Club onsite, the lounge provides many board games for families to use. Since we were there during Easter it would have been nice if the resort had organized an egg hunt or something for the kids, but they did nothing special. If the weather is not good, the island has limited options for activities and excursions as everything is ocean based.
Overall, we had an excellent stay at The West Bay Club and found it to be a good value, though a notch less luxurious, compared to the other properties on Provo we've tried. Next time we need a two or three bedroom unit, I would definitely return to The West Bay Club if we are able to get a similar rate.
- Official Description (provided by the hotel):
- West Bay Club blends the warmth and comfort of home with the amenities and service of the finest resorts at our celebrated location on the widest stretch and tranquil west end of Turks & Caicos' award-winning Grace Bay Beach. Our all-oceanfront suites and serene setting combine to create the perfect environment for relaxation. Personalized, handmade experiences are crafted each day by our devoted staff, so guests' visits to our luxury boutique property become cherished, lifelong memories. Suites all include oceanfront terraces, full kitchens, ensuite baths and expansive living space, making West Bay Club's luxurious, comfortable accommodations the ideal backdrop for a Caribbean getaway. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, West Indies, Expedia, Hotels.com, Booking.com, Travelocity, Orbitz, Agoda, Hotwire, Cheap Tickets, HotelQuickly and getaroom.com so you can book your West Bay Club reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- West Bay Club Hotel Providenciales
- West Bay Hotel
- West Bay Resort
- West Bay Club Turks And Caicos/Providenciales