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“Amazing Hotel for Carnival”

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Courtyard Port of Spain
Ranked #1 of 21 Hotels in Port of Spain
Certificate of Excellence
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Amazing Hotel for Carnival”
Reviewed March 7, 2014

As a local resident of Trinidad, i stayed with me and a group a friends for Carnival 2014. The hotel staff was fabulous location was perfect, housekeeping put up with jouvert paint and all and everything was great. Food, Drinks, Would recommend over the HIlton and Hyatt in trini

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anelia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCYPOS, General Manager at Courtyard Port of Spain, responded to this review, March 8, 2014
Anelia S,

Thank you for taking the time to share about your experience with us.

We are happy that not only did you enjoy Jouvert but also your stay with us during Carnival.

It was a pleasure serving you and we hope that we will see you sometime soon at your home away from home.

Regards,
Nicol Khelawan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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838 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (217)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Atlanta, Georgia
1 review
Reviewed March 6, 2014

I travel alot and i'm a stickler when it comes to certain things. That noted, i've been in a few hotels during my carnival experiences. This hotel although not big and flashy (like hilton or hyatt) does have a feel for it in which your not just a "number". The staff is friendly and courteous and they pay attention to detail. The location is perfect for carnival as well since many of the events are in the area, if catching a cab is rough you can walk back.

That noted, below are areas to improve
-- Hotel Internet: Horrible, they need to increase the bandwidth specifically when many people are using it during carnival. This was the only pain point in my experience.
-- Provide shuttle service: Specifically during carnival, provide services so people can go in groups to meet up with their bands. The hotel does offer taxi service but during carnival monday and tuesday why not have a free shuttle? Your charging us enough to stay so a few additional bucks to cover the costs wont break the bank
-- Keep the kitchen open!: Many nights your coming in back in the wee hours of the morning, why not have extended kitchen hours? Also keep the bar open till midnight
-- Extras: A win this hotel can do is add foot massage booths after carnival monday/tuesday. I was soooo in need of a foot rub after those days... I would of even paid for the service.
--

Room Tip: During Carnival there are NO quiet rooms. So keep that in mind if you cant fall asleep over loud mu...
See more room tips
  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AAW1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCYPOS, General Manager at Courtyard Port of Spain, responded to this review, March 7, 2014
AAW1977,

It was indeed our pleasure to have you with us during our island's 2014 Carnival. We are happy that you appreciated the friendly and courteous service of our staff, who everyday strive to embody the Marriott service culture.

We appreciate your recommendations and will consider them as we plan for our 2015 Carnival guests.

We look forward to seeing you again in 2015, if not before.

Regards,
Nicol Khelawan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
49 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 2, 2014 via mobile

Great Courtyard customer service and to some degree much better than you'll find in USA.
clean and typical sized rooms. Back Lobby has transportation service desk Eurocar(for taxi for other transport service). Dining/bar on site as well as movie town next door. Dining options next door range from casual to business/formal dining but the prices next door are more economical than highlighted restaurants in downtown. As a lone traveler , I didn't think walking beyond the movie town center would be safe and my work colleagues never suggested any walking destinations (3 in fact said Movietown). Many dining options in town were $$$ - $$$$ easily + taxi adds up.
I would gladly return for business to this Courtyard!

Stayed February 2014, traveled on business
Helpful?
Thank Myinbox125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCYPOS, General Manager at Courtyard Port of Spain, responded to this review, March 4, 2014
Myinbox125,

We are truly pleased that you enjoyed your stay with us and appreciated the service that you experienced.

Your feedback will be shared with our associates whose passion for their jobs are reflected in the service they provide.

Thank you and we do look forwad to serving you again sometime in the near future.

Regards,
Nicol Khelawan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 25, 2014

I'm an upper tier Marriott club member so when I decided to spend the weekend in Port of Spain, I gravitated to the Courtyard by default. I was very happy when I arrived and checked in. The front desk was very responsive and fast on checking in. The rooms were in good condition and were well maintained during my stay. The food at the restaurant was okay - recommend you walk across the parking lot to the shopping/entertainment complex next door for food.

Just know the hotel isn't very close to the airport. It's about a half hour drive.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tesmith8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCYPOS, General Manager at Courtyard Port of Spain, responded to this review, February 26, 2014
TesmithS,

I must say thank you for taking the time to share your feedback with us.

We are pleased that the responsiveness of our team contributed to your positive experience with us. Our proximity to a cineplex and shopping area helps add to the experience of our guests.

We hope that we will have the pleasure of welcoming you back when your travels bring you back to Port of Spain.

Regards,
Nicol Khelawan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Fla
Level Contributor
65 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 20, 2014 via mobile

This hotel focuses strongly on their staff being courteous and friendly. This is the reason I stay here when I travel. They are always here to help and make a point of calling you by your name. The rooms are comfortable and great internet speed.

Stayed February 2014, traveled on business
Helpful?
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCYPOS, General Manager at Courtyard Port of Spain, responded to this review, February 26, 2014
Toti2112,

Thank you for sharing feedback on your stay with us, we appreciate your loyalty to Marriott over the years.

Our team strives to deliver personalised service to all our guests and your comments will be shared with them.

We are pleased that our complimentary high speed internet service met your needs.

We do look forward to serving you again in the near future.

Regards,
Nicol Khelawan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scarborough, Tobago
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 18, 2014

I like peace and quiet. I spent two weeks at the Marriott, Port of Spain, Trinidad and Tobago and i got just that. I noticed that most of the guests at the time were business people and that set the right atmosphere for me. the ambiance was lovely and the employees were excellent. It's the first time i've stayed at a Trinidad hotel and felt welcomed... at home. I could have sensed that the staff were genuine always. I wish that the hotel had much more entertainment to offer but i guess being so close to Movie Towne made up for that down fall. I loved my room... it compensated, somewhat, for the absence of my own bed. The king sized bed was plush and cozy - always welcoming after a long day of business. As if that weren't enough, you are greeted with warm and friendly notes from you room attendant daily - Makes you feel as though you are coming home to family. The room is also equipped with a digital combination safe.

Some areas to improve include:
1. more entertainment channels for your 32' Flat screen TV (Starz, Cinemax, max etc) - too limited
2. Buffet style meals vs. set meals (menu)
3.wider variety of items at the Market place

I really hope the staff is being paid well because they do such an excellent job. I love the Marriott and i look forward to another Marriott stay any day.

Jenise

Room Tip: Ground floor rooms are closest to everything you need.
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jenise K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCYPOS, General Manager at Courtyard Port of Spain, responded to this review, February 26, 2014
JeniseK,

We are happy that during your stay with us you felt welcome.

Thank you for your feedback and we are pleased to advise that the variety of items in our Market has been improved.

We trust that we will have the pleasure of welcoming you back when you are next in Port of Spain.

Regards,
Nicol Khelawan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fallston, Maryland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 12, 2014

To begin with I had called the hotel and spoke to Rochelle several days before my vacation. I had explained to her that I would need a roll away bed which she said I could certainly have upon arrival. When I got to the hotel the rude girl at the desk told me no it was a "fire hazard". I was traveling from the US with family which we paid around 3400.00 for one week and you could not accommodate us after smiling in our faces and taking your tip?? Besides the issue with the bedding she lied to us stating kids under twelve were not entitled to breakfast which we did find out later that they were. So after the first night seeing that we had used the chair for my child to sleep in, the cleaning staff asked me if I wanted a roll away bed not even knowing the rude girl had told me no. Within hours I had one delivered and set up with linens:) I could not begin to tell you how much I appreciate the cleaning lady named "Michelle" not only did she help me in the bedding aspect but had my room spotless!! I have never seen a hotel room so clean before. Everyday she surprised me more and more with how well she took care of our room. Overall the hotel is great but whomever checked us in on Feb 1,2014 could definitely use some skills in professionalism and people skills.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lilsassy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCYPOS, General Manager at Courtyard Port of Spain, responded to this review, February 14, 2014
Lilsassy,

Thank you sharing feedback on your stay with us.

I apologise that you were not pleased with your check in experience and will like to discuss this further with you, you can email me at nicol.khelawan@courtyard.com, if you prefer that I call you please include your phone number in the email.

Your comments about Michelle has been passed on to her and she will be recognised formally for the excellent service she provided to you.

I look forward to hearing from you.

Regards,
Nicol Khelawan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Port of Spain

Property: Courtyard Port of Spain
Address: Invaders Bay, Audrey Jeffers Highway, Port of Spain, Trinidad
Phone Number:
Location: Caribbean > Trinidad and Tobago > Trinidad > Port of Spain
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 21 Hotels in Port of Spain
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Courtyard Port of Spain 3.5*
Number of rooms: 119
Official Description (provided by the hotel):
Visit Port of Spain, Trinidad and Tobago in style when staying in the Courtyard Port of Spain. Our contemporary hotel is situated in close proximity to some of the area's best shopping, dining and attractions, such as Hasley Crawford National Stadium and Maracas Beach. Guests of our hotel love our spacious and inviting guest rooms, complimentary high speed Internet access, peaceful pool and state-of-the-art fitness center. ... more   less 
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Also Known As:
Courtyard By Marriott Port Of Spain Hotel Port Of Spain
Port Of Spain Courtyard
Courtyard Port Of Spain Trinidad

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