To begin with I had called the hotel and spoke to Rochelle several days before my vacation. I had explained to her that I would need a roll away bed which she said I could certainly have upon arrival. When I got to the hotel the rude girl at the desk told me no it was a "fire hazard". I was traveling from the US with family which we paid around 3400.00 for one week and you could not accommodate us after smiling in our faces and taking your tip?? Besides the issue with the bedding she lied to us stating kids under twelve were not entitled to breakfast which we did find out later that they were. So after the first night seeing that we had used the chair for my child to sleep in, the cleaning staff asked me if I wanted a roll away bed not even knowing the rude girl had told me no. Within hours I had one delivered and set up with linens:) I could not begin to tell you how much I appreciate the cleaning lady named "Michelle" not only did she help me in the bedding aspect but had my room spotless!! I have never seen a hotel room so clean before. Everyday she surprised me more and more with how well she took care of our room. Overall the hotel is great but whomever checked us in on Feb 1,2014 could definitely use some skills in professionalism and people skills.
- Official Description (provided by the hotel):
- Visit Port of Spain, Trinidad and Tobago in style when staying in the Courtyard Port of Spain. Our contemporary hotel is situated in close proximity to some of the area's best shopping, dining and attractions, such as Hasley Crawford National Stadium and Maracas Beach. Guests of our hotel love our spacious and inviting guest rooms, complimentary high speed Internet access, peaceful pool and state-of-the-art fitness center. ... more less
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- Also Known As:
- Courtyard By Marriott Port Of Spain Hotel Port Of Spain
- Courtyard Port Of Spain
- Port Of Spain Courtyard
- Courtyard By Marriott Port Of Spain Trinidad