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“Colonial type, expensive, good latest renovation, not so downtown”

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Hilton Trinidad and Conference Centre
Ranked #4 of 21 Hotels in Port of Spain
Metz, France
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Colonial type, expensive, good latest renovation, not so downtown”
Reviewed July 24, 2009

I know quite well this hotel because I have been there several times during my 4 years Trinidad business. In order to get to the Hotel, you need to climb, climb and climb. This means that whether you invite your business counterparts to come to the Hotel, or you need to rent a car, or take a cab for at least 20 minutes of car, more 30 minutes - 1 hour if you face the Port of Spain Morning or End of afternoon evening traffics.
The level zero of the hotel is level 4, meaning that if you have a room starting by 1,2 or 3, you have to go down with the elevator, like going to the cave...not so exciting. They have " executive rooms", allowing to go to an executive breakfast, to me it is just an extra charged to get a private orange juice! forget it. However ask indeed for a new renovated room if you don't like the old colonial type of hairdryer and bathroom and curtains and everything dated from the 70's. Having said that It is quite Ok in this type of former UK colony, where some British influence is still around.
With regards to the price, it is really expensive, more than 280 USD a room, and mini suite are above 300 usd. That is unfortunately classic in the Caribbean to pay this amount for a reasonable business hotel, but it really does not worth it, as, for instance, the vieille tour in Guadeloupe (270 euros for a so called 4 stars hotel...).
The service is quite good, reception sometimes not very clear with the extras (one for being a foreigner, one for the local tax, one for...and obviously the only one proposed to take off is the 1 USD/ day for the childrens that nobody will take off), but it is a bit part of the game.
High speed internet is in each room through an ethernet cable and a modem.
Voila, I'd recommend it however but i'd rather find a more downtown hotel if you need to do a lot of meetings in POS.

  • Stayed September 2008, traveled on business
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Helpful?
Thank Amelie_France
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Abu Dhabi
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 17, 2009

I stayed in the Hilton trinidad for 8 weeks while on business and some leisure on the Island. Apart from putting on weight through over indulgence, it was a great adventure.
The hotel is quite old but has had a lot of refurbishment and is ongoing in one of the wings (this did not effect our stay) The staff were absolutely superb and could not do enough for us to make us feel at home, Carlos the Head Chef told us to order whatever we fancied and they would prepare it. Phillip and Wade our two waiters were more like personal butlers and always had the red wine on hand.
Ali the hotel manager was always about, and he even eats in the restaurant every night .
One down side was the service around the pool was poor, however Ali has promised he will have it sorted out.
It is only a 5 minute walk to the Savannah where you can go and excercise or watch others excercise.
It is also supposed to be the worlds only upside down hotel. You enter on the ground floor and go down to the 10th floor.

  • Stayed May 2009, traveled on business
    • Value
    • Location
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Helpful?
Thank IamClarky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central Coast, California
1 review
Reviewed June 15, 2009

Before booking a room in Port of Spain I considered many more affordable hotels but finally chose the Hilton because of its reputation. Unfortunately, it did not live up to my expectations.
Upon arrival we found that the rate of our room was much steeper than what we were originally quoted (it ended up about $250 a night for the cheapest room). We decided it would be worth it to stay somewhere nice. When we got to our room it was located right next to a construction site and the hallway smelled of sewage throughout our stay. The room itself was clean, attractive, air-conditioned, and smelled fine, so we didn't complain.
By far the worst aspect of our stay was dining, because of the exorbitant prices, limited selection, and occasionally unfriendly staff. Some staff were very kind and polite (even the chef came out and introduced himself which was nice) but one or two were utterly rude. The icing on the cake was when one waiter literally threw the bill at us as he continued walking by our table after ignoring us throughout the meal.
We made every attempt to eat outside the hotel but because of its distance to downtown (a very long walk or $20 round trip cab ride) we ended up having one meal per day in the hotel. We ordered room service on the final evening just to avoid the restaurant altogether and I was pleasantly surprised. Room service was prompt, convenient, and the food was just as fresh. Since it costs about $100 for two people to enjoy the most basic meal at the Hilton (including local taxes, service fees, and a tip) it's worth it to add an extra two dollars for room service if preferred. I think other guests felt the same way since the restaurant was generally pretty empty.
On our final afternoon in Port of Spain, we returned to the hotel only to find that our key cards were somehow deactivated. A kind staff member tried to help us but over an hour later the hotel still could not reactivate the cards or fix our door lock so they ended up moving us to another room. It was a pain to pack up all our luggage a day early and unpack on a different floor - although it was nice that they upgraded our room.

The Positives:
- clean rooms, nice bedding, nice showers, comfortable atmosphere
- great air conditioning
- quiet
- some polite staff
- a great information office that assists with planning local excursions
- an excellent view (from the hotel's main balcony) of the city and bay.

The Negatives:
- overpriced food
- too far from town or shopping (mainly at night when walking isn't as safe) - despite high rates, they nickel-and-dime you for every little thing, like charging us almost $5 (inc. taxes) for a small bottle of water that was provided in the room
- construction seems to be affecting some rooms (I assume that explains the sewage smell)
- some staff less friendly than others

I wish I had read the reviews on this website before booking a room at the Hilton. I haven't stayed at any of the other large hotels in Port of Spain but I can't help but wonder how their services compare.

  • Stayed June 2009, traveled with family
    • Value
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Helpful?
Thank sarhian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmaBDuncan, Manager at Hilton Trinidad and Conference Centre, responded to this review, June 18, 2009
Dear Sarhian,

Allow me the opportunity to extend our sincerest apologies to you and your family for any inconveniences that you may have experienced during your stay at our hotel. Your feedback is appreciated and welcome, it is through such feedback that we are better able to improve our service delivery. Rest assured that we will continue to conduct training and re-training courses with all our team members and will take the necessary action to correct those that fail to deliver the quality service that all our guests expect.

Our Food & Beverage team is always looking at improving the menu as well as the prices.
The construction is expected to be completed at the end of 2009 increasing our inventory to 400 plus rooms, we have noted the problem with noise due to this and have taken corrective action with the contractors.

Thank you for taking the time to highlight the positive aspects of your stay. We would be delighted to host you and your family if your travel plans include Trinidad again in the future.

Have a great day.
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Travelers are raving about these Port of Spain hotels

rwsmith1153
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 30, 2009

I stayed at this location 1 year ago and the rooms were old and dirty. At the time the hotel was under renovation. I reluctlantly returned and was plesantly suprised. I recceived a renovated room which was first class all the way. My room had a large plasma TV, large shower, and very comfortable bed. This hotel is located right across from the Savannah and perfect for Carnival.

  • Stayed May 2009, traveled on business
    • Value
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Helpful?
Thank rwsmith1153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmaBDuncan, Manager at Hilton Trinidad and Conference Centre, responded to this review, June 9, 2009
Thank you for the very positive comments regarding the Hotels' newly renovated room. Just wanted to share with you that all 240 rooms that are currently in our inventory are renovated rooms. Only rooms available now are newly renovated. We look forward to welcoming many more loyal guests as well as first timers to experience the rooms.
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portsmouth
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 7, 2009

Half the hotel is still undertgoing renovation but this doesn't impact the already refurbished half. The pool area is cordoned off to shield guests from view of refurbishment.

Food and drinks are stupidly expensive e.g. approx $18+10%+15%US for burger and fries in bar. Evening buffet was $49 incl of extras but quality was poor on the one night we ate in. Take a cab into Ariapita Avenue where there is a great choice of food and bars at reasonable prices and it is reasonably safe. Cab cost $10US each way but worth it as walking the Savannah is NOT recommended at night.

Whilst sitting around the pool side we were surprised to see a rat run past in broad daylight. Our colleague had reported this a month previously during their visit. I gave the staff a rollicking suggesting they call in vermin control. Hopefully they took notice. On a positive note my room was very good and internally the hotel was clean. The buffet breakfasts were better value although it did bother me that fish such as smoked salmon was on a servery with no chilling. Views from the newly renamed Obama terrace were excellent. If prices were reasonable and pool side de-infested I would recommend this hotel because of its location.

  • Stayed May 2009, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank nets123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrinidadHiltonAlkhan, Manager at Hilton Trinidad and Conference Centre, responded to this review, May 24, 2009
Dear Recent Visitor Nets123:

Greetings from The land of Carnival and Sunshine

We sincerely thank you for your feedback and value all your comments. Hotel's main wing 250 rooms, four Presidential suites and five executive suites are now renovated.
we are glad that you enjoyed the spectacular view from our terrace and enjoyed the well appointed newly renovated rooms. These rooms are all designed with extensive use of local teak woodand local art.

As a matter of fact President Obama and Secretary of State Mrs Hillary Clinton and entire presidential entourage were our guests during the summit of America.

Renovation of North wing separated from the main wing through a scenic walkaway will be finished by November 15th this year.

Rest assured that since your last visit we have reviewed our prices for some of the items ,as we do this periodically .

Since all beef is imported certified US Angus Choice Beef and some of these imported items have heavy freight and custom duties ,hence you may find them slightly more expensive.than similar items in mainland.

Our new executive chef Carlos Gomes and his culinary team have redesigned menus to meet our health and price conscious guest's tastes and needs.

Hotel has a a very comprehensive pest control program and as pool is an open area next to the wooded tree area,and next to 100 years old Saman tree extending over the pool deck. you may see birds, humming birds or squirrels etc.

We look forward to your future visits. We trust that you have already enrolled into our hilton Honors program. Our honor program allows you to earn points and airline miles and no black out nights.
We thank you for this opportunity to host you .

Sincerely

ali
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colombia
1 review
Reviewed April 22, 2009

I have been in Hilton Trinidad for almost 13 days, and it has been the most amazing hotel experience I have ever had. The hotel is perfectly located on a hill and the view is absolutely beautiful. You can oversee the whole city. The hotel is very unique because it is upside down, so the lobby is on top of all the rooms. All of the staff has been extremely helpful with everything that we needed at any time.
If you have the chance to be in this hotel, ask for Dana at the Front Office. She can make any request become possible!
The hotel is going through a renovation of the rooms and they are incredibly comfortable and beautiful. I forgot a few items at home, but the hotel's amenity were everything and more of what I needed.
In Trinidad, you must try the Roti. It is delicious! And about food, the breakfast was the best part of the day for me. They had everything that I was in a mood for. My colleagues also had a wonderful time during our working days. I hope everyone has a chance to see this hotel. Good luck to all travelers.

  • Stayed April 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrea85Cartagena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buenos aires
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 20, 2009

We've just arrived from Hilton Trinidad & Conference Center in Trinidad, and I have to say, I LOVED this hotel!
- Rooms: Recently renovated. Even though this hotel has a history (and reputation) of 50 years, the rooms look like new! Beds were really comfortable, big showers, great mirrors (if you are a woman you'll appreciate it), working desk with Hi-speed internet connectivity, 3 telephones... and besides, I've sent laundry and was delivered promptly and the quality of the service was perfect.
- Location: It's located in a secluded area on a hill with a nice overview of the city and the savannah park. The hotel is called the "upside down" hotel, because the lobby is on top, and the elevator goes down to get to the rooms. The only problem is that the taxi ride to downtown can cost slightly more... for me it wasn't big deal since distances are not that big anyway. Port of Spain is a rather small city.
- Pool: Big, sunny, looks like a big fountain, with water falling from above. Loved it!
- Conference facilities: Looked good and professional from outside, didn't have the chance to try them since they were full with the US delegation for the Summit of the Americas. Actually, President Obama and Sec of State Hillary Clinton stayed on the Hilton Trinidad for the Summit!
- F&B: For the inconvenience of the remodelations (despite I had no inconveniences at all) we had free Hilton Breakfast during our stay. It was the best breakfast ever. Anyone who tried Hilton Breakfast will know what I'm talking about (smoked Salmon, cream cheese, vegetables, fruits, egg station, croissants and cakes, natural juices)...
We also went to the Carnival Bar, which was fun, with great music and good cocktails. Mostly businesspeople relaxing for a while after a long day of work. One night we tried the Buffet Dinner at the Pool Terrace. It was really good, worth the U$D 40 per person. You have a good selection of food, but it's not the place where you have tons of everything. Just a variety enough to mantain a good quality.
- People: Everybody went the extra mile to make us feel like at home. Everybody was really nice to us, and make a really good effort when we didn't understand their English (Trini English is very particular).
Summarizing.... I would definitely come back!

  • Stayed April 2009, traveled on business
    • Value
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Helpful?
1 Thank ruthcua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrinidadHiltonAlkhan, General Manager at Hilton Trinidad and Conference Centre, responded to this review, April 23, 2009
Dear Recent Traveller:

Greetings from the land of Carnival , Tassa and Chutney:

We thank you for your very positive feed back and critique. .

We will most certainly meet with our local taxi driver's association to find out how best we can arrange a shuttle to night entertaining area. We thank you for recognising our team members and their can do attitude.

We look forward to your future visits. We trust that you already have enrolled into our Hilton HHonors Program. Our customers loyalty program allows you to earn points and airline miles and no blackout nights.

This cement the loyalty of the Hilton Family's
best customer.

We thank you .

ali
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Trinidad and Conference Centre

Property: Hilton Trinidad and Conference Centre
Address: Lady Young Rd. 1B | St. Ann's, Port of Spain, Trinidad
Phone Number:
Location: Caribbean > Trinidad and Tobago > Trinidad > Port of Spain
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 21 Hotels in Port of Spain
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Trinidad and Conference Centre 4*
Number of rooms: 418
Official Description (provided by the hotel):
The hotel offers 418 guestrooms, a State of the Art Fitness Centre, Executive Club lounge and 10 flexible Meeting rooms. The hotel is strategically located just minutes away from the busy downtown shopping centre, but ideally situated away from the congestion of the city. Enjoy dinning in the cool Caribbean ambiance of the Pool Terrace Garden Restaurant or in the modern contemporary décor of LUCE Sushi Bar & Lounge. The hotel is famous for being one of the few upside-down hotels in the world, is built into the mountainside and set on 25 acres of lush, green landscape. ... more   less 
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Also Known As:
Hilton Trinidad And Conference Centre Hotel Port Of Spain
Hilton Hotel Trinidad
Port Of Spain Hilton
Hilton Trinidad Hotel
Hilton Port Of Spain
Hilton Trinidad And Conference Centre Port Of Spain

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