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Hilton Trinidad & Conference Centre
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Reviews (1,965)
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Reviewed April 16, 2013

I arrived early from NYC and was assisted at the front desk by Natalie. I am extremely sensitive to mold which is a problem in warmer climates, especially with carpets and air conditioning (a deadly combination). Natalie showed me three rooms and let me choose which I would like. Actually they were all good, but I ended up on the newer block with the best view. She had the patience of a saint. She remained cheerful and polite and went out of her way to be accomodating. The hotel may not be as new and glamorous at the Hyatt (I have stayed there too) but the customer service at check in was simply spectacular & I will definitely comeback here again on my next trip.

Room Tip: Choose a room in the recently refurbished block. The floors are "upside down". The lower floor numbers are actually higher up
  • Stayed: April 2013, traveled on business
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Thank KKat_NYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBD-HTrinidad, Director of Sales at Hilton Trinidad & Conference Centre, responded to this reviewResponded June 13, 2013

Dear KKat_NYC:

Thank you for sharing your experience with us on tripadvisor!

Thank you also for your comments and feedback especially for the great customer service from Natalie. We have shared those with her and our team so we continue doing the good work striving for excellence every day.

We look forward to continue being your preferred choice when you visit Trinidad!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2013

poor image upgrade needed in terms of staff.Get rid of some of the old persons they are drab.more inter personal treatment needs to be given to guest in the dining room.Menu needs to be upgraded .It is to predictable.make the place more lively.Its like a morgue dead.Bring this place back up to a real international place.

  • Stayed: March 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Bramanand R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBD-HTrinidad, Director of Sales at Hilton Trinidad & Conference Centre, responded to this reviewResponded June 13, 2013

Dear Bramanan R

Thank you for your review on tripadvisor!

Thank you also for your feedback and observations; these have been discussed by our management team for necessary actions.

We are sorry to learn that we did not meet your expectations. We hope to have a second chance to offer a more enjoyable experience!

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Reviewed April 9, 2013

I recently stayed at the Hilton with my wife for a weekend getaway last December, didn't quite know what to expect but I soon discovered that it's the ideal cozy spot for a quick weekend getaway if you don't have the option of a full vacation.

I must admit the hotel is a bit odd since I dont go to an "upside down" hotel everyday (The reception/lobby area is actually above the rooms) despite this little quirk the hotel is actually nice.

The location is nice, sort of in the city but still nestled in a lovely spot for a fantastic view of Port-of- Spain, it's not far from the botanical gardens and the zoo if you fancy a stroll, its also approximately 4-5 minutes via taxi to down town Port of Spain.

The food was very good, breakfast is open buffet style with continental and local assortments, for lunch there is also a wide selection to choose from if you like to dine in or there is also the option of having a couple items prepared for you at the bar by the pool side (wings, fries, burgers etc) while you enjoy the sun with your choice of cold drinks. We also enjoyed an afternoon tea at the poolside. Dinner was my favourite since there was live entertainment by a local parang band and our meals were well prepared.

Our room was on the fourth floor which provided an overhead view of the tennis court, pool and savannah, the only fault in this regard is that there was no mini refridgerator or coffee maker in our room but we we able to get coffee from the lobby area.

All in all the weekend rate was affordable, good food, nice ambience, courteous staff and convienent location, topped off with an "upside down" experience. I would recommend this hotel for a quick and cozy weekend getaway for fun and relaxation.

  • Stayed: December 2012, traveled as a couple
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1  Thank Travelboy15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBD-HTrinidad, Director of Sales at Hilton Trinidad & Conference Centre, responded to this reviewResponded June 13, 2013

Dear Travelboy 15:

Thank you for the review of our property on tripadvisor!

We are glad you enjoyed our services and facilities. We know you have choices and we thank you for being selected as your preferred one for your weekend getaway.

We hope to host you again next time you stay in Port of Spain!

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Reviewed April 8, 2013

The pool area is definitely the highlight of this hotel. Bar and food service was very good. Breakfast was decent enough, but a bit pedestrian. Hotel staff is excellent. This is the best business hotel in the area. Safe and convenient. Some rooms have iffy air conditioning, but they were quite willing to relocate the people in my group that had that issue. Doesn't have good shops and the area doesn't have good shopping.

Room Tip: The hotel is upside down when you look at room numbers. The lobby is at the top of the hotel. The new section is definitely nicer than the old section.
  • Stayed: March 2013, traveled on business
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Thank TabernashColorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBD-HTrinidad, Director of Sales at Hilton Trinidad & Conference Centre, responded to this reviewResponded June 13, 2013

Dear TabernashColorado:

Thank you for your positive comments and rating of our pool area facilities, service and value. We are glad to know that we met your expectations and enjoyed your stay with us.

We look forward for being your first choice for your next visit to Port of Spain!

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Reviewed April 8, 2013

Went for Sunday lunch and a swim.
Food was lovely with plenty of choice. Room could do with a makeover. Enjoyed the pool are. Plenty ofvtowelscgiven free round the pool and adequate changing facilities.

  • Stayed: April 2013, traveled with friends
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Thank Anenome5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBD-HTrinidad, Director of Sales at Hilton Trinidad & Conference Centre, responded to this reviewResponded June 12, 2013

Dear anenome5:

Thank you for sharing your experience at Sunday brunch with us on tripadvisor!.

Thank you for your very positive comments on the quality of our food, our services and facilities at the pool area.

We hope to continue having your patronage and preference for future visits to Trinidad!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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