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“Unauthorized credit card charge”

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Hilton Trinidad and Conference Centre
Ranked #3 of 21 Hotels in Port of Spain
Charlotte, North Carolina
Level 4 Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Unauthorized credit card charge”
Reviewed February 13, 2013 via mobile

Visited over Carnival weekend. See separate review of hotel. This review is about business practices. Upon making reservation was required pay in full for duration of stay,still 2 months in advance. Agreed to that considering the special weekend. Upon checking out and expecting to pay incidental changes amounting to about $300US found out that 2 days. Before arrival hotel had made an unauthorized charge of $1000 to my credit card. Was told at check out that credit for difference would be refunded to my account in a week or so. This is totally unacceptable way of doing business. Upon my return to US I plan to stop the payment on my Visa account and to protest directly to Hilton Hotels. Expect a full apology from Hilton and hotel and confirmation that this practice will be discontinued.

Stayed February 2013, traveled as a couple
Helpful?
2 Thank swimmerjohn7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBD-HTrinidad, Director of Sales at Hilton Trinidad and Conference Centre, responded to this review, February 21, 2013
Dear swimmerjohn7:

We are sorry to learn that your experience was less than satisfactory and that there is a pending refund to be confirmed to you.

Please send us your contact details to poshi_sales@hilton.com so we can call you to get necessary information and bank details and solve this matter as soon as possible.

We thank you for sharing your review with us so we have the opportunity to correct and take required actions and avoid the repetition of similar situations in the future.

Sincerely yours,
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Rating summary
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  • Sleep Quality
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  • Cleanliness
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Port of Spain
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 7, 2013

Our entire party comprised of approx. 25 inclusive of kids. Our only issue was although we pre-booked at least a month in advance, we were all in separate floors that seemed miles apart. However, once we were at common areas, it was a nice. The rooms, food options at the buffets etc. were all beyond acceptable. My only concern was if you do choose to stay at the Hotel in the afternoon though, it can become somewhat "boring" with NO entertainment etc.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ngosine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBD-HTrinidad, Director of Sales at Hilton Trinidad and Conference Centre, responded to this review, February 21, 2013
Dear ngosine:

Thank you for sharing your review with us and for selecting us for your family reunion.

We are glad to know that you were satisfied with our services and facilities, especially our rooms and food options. We are sorry to learn that we could not offer the room assigment as expected.

We will be offering and communicating entertainment options soon, so stay tuned!!

We look forward to offering a much more enjoyable stay to you and your family next time

Kind regards,
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Dublin, Ireland
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 4, 2013

We' ve been staying in Hilton for 22 days on Business. We had great experience. The had exclusive room which was great size, always very clean as the service was very good. People in reception helpful. In hotel itself there was plenty to do, nice restaurant, bars, pool , fitness centre.
We'll be back in Hilton for sure on another occasions.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nadia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBD-HTrinidad, Director of Sales at Hilton Trinidad and Conference Centre, responded to this review, February 5, 2013
Dear Nadia B:

Thank you for sharing your experience with us!

We are glad to know that you had a great stay in our property. Thank you for your positive comments on our room comfort, cleanliness and service from our team.

We know you have options for your stays so we really appreciate your loyalty to Hilton and your preference for Hilton Trinidad & Conference Centre for this and your next stay. We look forward to offer another great experience next time you visit our country.

Kind regards,
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Port of Spain, Trinidad
1 review
Reviewed February 3, 2013

My family and I stayed in a Double Deluxe room (2 adults and 1 child) through my Hilton Premium Club membership. On entering we were very impressed with the wonderful scent of the room and it's appearance. The room was very spacious and generally clean. My husband and I having stayed at the Hyatt previously, found the room at Hilton more impressive with better amenities. We only stayed 1 night and did not experience the dining, however my husband and son enjoyed the pool immensely. Would definitely stay again and have already recommended the Hotel to family and friends.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank m p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBD-HTrinidad, Director of Sales at Hilton Trinidad and Conference Centre, responded to this review, February 5, 2013
Dear m p from Port of Spain:

Thank you for the review of our property on Tripadvisor!

We are glad you and your family were very satisfied with our services and facilities during yur recent stay with us, especilly the comfort of our rooms and amenities, as well as the pool area.

We look forward for your continued preference soon!

Kind regards,
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Antigua
Level 5 Contributor
69 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed January 22, 2013

I stayed at the Hilton after a while of staying at the Hyatt.
The rooms are much improved and are good if not better than the Hyatt.
However breakfast at US$34.00 was poor quality and I didn't return after the first day.
The bar is still boring and there is no entertainment in the evening.
If you have the budget go to the Hyatt for the ambiance in the bar,better food etc.

Room Tip: Ask for one of the new rooms
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NEILCAntigua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBD-HTrinidad, Director of Sales at Hilton Trinidad and Conference Centre, responded to this review, February 5, 2013
Dear NEILAntigua:

Thank you for sharing your review with us on Tripadvisor!

Thank you also for your positive comments regarding our rooms and ratings of rooms, cleanliness and sleep quality.

We are sorry to learn that we did not offer the expected experience especially refering to entertainment and breakfast quality / price. We have been doing important renovations in most areas and we are also working on entertainment options and theme nights at our Pool Terrace Garden Restaurant.

Feedback like yours is definitely the opportunity for us to improve and offer the service and facilities we strive for at Hilton.

Kind regards,
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Ireland
Level 6 Contributor
163 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed January 22, 2013

I stayed in this hotel for three nights...located not far from the centre of Port of Spain with good views over the city , the hotel was built about 40 years ago and definitely shows its age mainly in the public areas and outdoors where a good coat of paint is needed in places.

I was in an executive room which was very nicely decorated with a balcony and a view over the tennis court. Bathroom was spacious with a nice walk in shower, no bath . Lighting in the room was good as was the wifi signal. Bed was really comfortable and the linens were clean and crisp. A Samsung TV offered a good picture with the usual TV channel selection.

While the Hotel adequately served my needs there were disappointments and highlights in equal measure.

Food and Beverage service in general is sloppy and not professionally delivered.I sat at the pool and no one in hour and half that I was there asked if they could get me a drink despite there being a number of people behind and in front of the bar, the only time any effort was made to approach me was when I went to leave so that I could sign the bill ... out of habit I included a tip but I should not have as there is already service charge and no service was provided.

I ordered a chicken sandwich at the bar on the first night which took an age to deliver.

On two positive notes I asked for a Bottle opener and a Wine glass to be delivered to my room from Room Service and it promptly arrived and secondly on departure the room attendant took the trouble to look at her list and used my name to bid me farewell.

So all in all a very mixed experience with some employees making an effort and others not seeming to bother.

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 747/400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBD-HTrinidad, Director of Sales at Hilton Trinidad and Conference Centre, responded to this review, February 5, 2013
Dear 747/400 from St Vincent:

We are sorry to learn that we partially met your expectations especially with regards to our food and beverage service from our pool bar and our lobby bar areas Feedback like yours is definitely the opportunity for us to correct and improve to offer the service we strive for at Hilton.

Thank you for sharing your recent experience with us and for your valued comments and ratings on our services and facilities.

Kind regards,
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Old Greenwich, Connecticut, United States
Level 4 Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 9, 2013

Views that indulge your eyes...and soul..Parang Music @ the Christmas brunch.. brought a must come back for Carnival attitude, immediately to mind.
Great buffet breakfasts mixed with typical local dishes like Bul Joh & bake.. fruit in abundance.. worth staying in the executive suites.. that includes the buffet with the price of the room.
Large roomy suites with refreshed rooms that make your stay very comfortable.
Old style 70's West Indian architecture, with spacious grounds perched on the hill top.
It's the Southern caribbean so patience is needed..however the staff is extremely helpful and Trinidadians may just be "the happiest people on earth!"

Room Tip: Book a suite..worth all the extra!
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank APreudhomme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBD-HTrinidad, Director of Sales at Hilton Trinidad and Conference Centre, responded to this review, February 5, 2013
Dear APreudhomme:

Thank you for sharing your experience with us on tripadvisor!!

We are glad to know that we met your expaectations and you and your family enjoyed your stay in Trinidad.

Thank you for your positive comments regarding the spectacular views, qualilty of buffet breakfast, comfort of our rooms and helpfulness of our team.

We look forward to be selected again as your preferred choice next time you visit Port of Spain.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Trinidad and Conference Centre

Property: Hilton Trinidad and Conference Centre
Address: Lady Young Rd. 1B | St. Ann's, Port of Spain, Trinidad
Phone Number:
Location: Caribbean > Trinidad and Tobago > Trinidad > Port of Spain
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 21 Hotels in Port of Spain
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Trinidad and Conference Centre 4*
Number of rooms: 418
Official Description (provided by the hotel):
The hotel offers 418 guestrooms, a State of the Art Fitness Centre, Executive Club lounge and 10 flexible Meeting rooms. The hotel is strategically located just minutes away from the busy downtown shopping centre, but ideally situated away from the congestion of the city. Enjoy dinning in the cool Caribbean ambiance of the Pool Terrace Garden Restaurant or in the modern contemporary décor of LUCE Sushi Bar & Lounge. The hotel is famous for being one of the few upside-down hotels in the world, is built into the mountainside and set on 25 acres of lush, green landscape. ... more   less 
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Also Known As:
Hilton Trinidad And Conference Centre Hotel Port Of Spain
Hilton Hotel Trinidad
Port Of Spain Hilton
Hilton Trinidad Hotel
Hilton Port Of Spain
Hilton Trinidad And Conference Centre Port Of Spain

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