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“EXCELLENT SERVICE”

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Hilton Trinidad and Conference Centre
Ranked #4 of 21 Hotels in Port of Spain
San Fernando, Trinidad
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“EXCELLENT SERVICE”
Reviewed April 24, 2011

My stay at the hilton was very nice and relaxing. The service was excellent especially from Mauricia. She went above and beyond to ensure that she met all of our needs. She had a very warm friendly attitude, very helpful and she always had a smile on her face. Thank you so much Mauricia

From Shaun and Malisa Manocha

  • Stayed April 2011, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Malisa_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrinidadHiltonAlkhan, General Manager at Hilton Trinidad and Conference Centre, responded to this review, April 25, 2011
Dear Shaun & Malisa Manocha :

Greetings and our Salutation

We thank you for taking the time to recognize the services and customer focus of one of our very friendly and proactive team member.
We are also elated to note that your recent stay at our Iconic Property was nice and relaxing and over all you enjoyed our services.

We hope to continue to enjoy your trust in our brand.
Sincerely, ali
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,688 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (255)
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English first
Washington DC, District of Columbia
1 review
Reviewed April 23, 2011

At our stay, everytime we were greeted by Mauricia, she is always warm, accommodating, extremely professional and polite. She is an excellent ambassador for Trinidad and Tobago as she is an excellent representative of the Hilton Hotel at Trinidad and Tobago. She is the ultimate example of customer service in Trinidad. When requests are made, she facilitates our requests immediately, even at breakfast, she is warm and welcoming, our buffet service with her is actually first class service. She knows our names, she brings items that she knows we need every morning for breakfast. She goes to the kitchen and gets exactly what we request immediately. In essence, the quality of service with Mauricia is first class and represents service at a first class hotel in a first word country. I would recommend her to work at any part of the hotel industry in the world. Thank you for kind service Ms. Mauricia, we do look forward to seeing you when we return to Trinidad and we would recommend all our business colleagues to stay at this hotel- Dr. Mohammed and Mrs. Mohammed-Commissioner of Enquiry for the 1990 Coup.

  • Stayed April 2011, traveled on business
    • Service
Helpful?
Thank rosemin_mohammed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrinidadHiltonAlkhan, General Manager at Hilton Trinidad and Conference Centre, responded to this review, April 24, 2011
Greetings and Happy Easter

Mrs. Mohammed our esteemed regular guests from Washington DC


It gives me utmost pleasure to thank you profoundly fior recognising extra-ordinary services of our team member ,who on numeorous occasion has displayed these quality delivery of services .She is a true role model for lot of us,as she has passion for connecting with our clients and resident guests.

We are elated that you do enjoy your visits and rest assured that our team members here do acknowledge and value your loyalty and endorsement of our Iconic property.

We wish you a safe flight and we hope to see you and your family in not too distant future.
Sincerely , ali
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Asheville, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 23, 2011

As a long time member of Hilton Honors, this hotel was the worst hotel with the worst experience i have ever had...from start to finish. Waited more that 3 hours to get a room (and only after demading that my reservation be resolved), worst food I have ever eaten, and the pool was simply subpar. Hilton should remove this property from their generally excellent chain of hotels.

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank CJD2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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New York City, New York
2 reviews
Reviewed April 17, 2011

I arrived there on April 1st and had an early check in. They were very accomodating as there check-in is after lunch. The staff attended to all my needs from the moment I arrived in the parking lot. One worker who was attending to his duties outside helped me take my luggage up to (well down to) my room and did not even want a tip, but I insisted. All through my trip, no matter what time of the night I needed help or had questions they were there. The best staff I have experienced, no questions. And to top it off, the hotel is gorgeous with beautiful patios and verandas. Very clean and very well done.

  • Stayed April 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rdlalla78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrinidadHiltonAlkhan, General Manager at Hilton Trinidad and Conference Centre, responded to this review, April 22, 2011
Greetings & Happy World Earth Day and Happy Easter;

Dear Esteemed Guest from Great Citty of New York

We are elated at the review and you kindly taking the time to write us a very good review and as well acknowledging the services of our team members. We are glad that you not only appreciated the very services were rendered ,but as well liked our newly renovated Iconic hotel and found it well maintained and very clean.

We hope to have you re-visit our hotel again and again.

Happy Spring and great weekend. ali
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Frederiksberg, Denmark
Level Contributor
62 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 16, 2011

Hilton is built on a hilltop at the old goverment site in Port Of Spain. Is located of the outskirts of Port Of Spain. It's close to botanic garden and the zoo, but far away from everything else.
There are no restaurants og shops nearby and the taxies from the hotel charge 12 US$ to downtown.
That is to much.
You can walk down to the road, take a local taxi for 1.50 US$, but there is a chance there are other people in the car.
Remember only to take a taxi with an "H" in front of the licens place.
Remember to negotiate the price before you claim into a taxi or you get ripped of.
We recieved a tour brochure from the hotel and we went on a tour.
On the trip back to the airport, we got lectured by the Hilton taxidriver
He told us to use the hotel taxis for tours. But if they want guests to use them they should make a brochure so guests can see what they have to offer and the prices.

  • Stayed April 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UnTjus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrinidadHiltonAlkhan, General Manager at Hilton Trinidad and Conference Centre, responded to this review, April 22, 2011
Dear Esteemed Guest :

Greetings from Port Of Spain ,Happy Earth Day & Happy Easter

We are grateful that you recently chose our hotel to spend your valuable time during your recent visit.

We thank you for bringing to our attention how your taxi driver was over zealously solicited the business. We most certainly bring this matter to the attention of taxi services of St Christopher Association.

We hope this incident has not marred your impression of our detination or hotel? We most anxious to your return visit.

Ali
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Sheffield, South Yorkshire
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 15, 2011

The hotel is perched on a hill a way outside Port of Spain. The decor is fine. Certainly not the most incredible but comfortable enough.
I was there for my brother's wedding, and they put that together very well. The conference support staff were very good. The other best man and I were given open access to the board room, and had an almost dedicated technician to help us ensure a smooth presentation.
Other aspects of their service however were way short of the mark. The day before the wedding, we cancelled a room service order of 3 beers when they didn't arrive for over 30 mins. They day we left, we had a disastrous meal experience from the pool bar - supposed fast food was anything but. After ten mins they still hadn't processed the order and had to come back to work it out. Then nearly hour later, the food still hadn't come. The food in general was actually quite nice, but all overpriced. Service in the restaurant on a previous occasion wasn't any faster
The air-con in the room worked, but was so loud it had to be turned off at night or you couldn't sleep. Almost everyone we spoke to had this problem, so it wasn't just us being oversensitive.
The bathrooms and beds were very nice - and the Crabtree and Evelyn toiletries a sophisticated touch. The gym was also very good.
Overall, for what they charge, I would have expected better.

Room Tip: order any food well in advance of being hungry
See more room tips
  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank randjrf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrinidadHiltonAlkhan, General Manager at Hilton Trinidad and Conference Centre, responded to this review, April 22, 2011
Dear Guest from Sheffield;

Happy Belated Passover & Happy Easter

We thank you for your very positive review about the wedding .Since thatr day we have had numerous very good comments about the wedding arrangments as well how well our team members performed. This wedding was a very first Indian/Jewish traditional wedding at the hotel. The Indian Hena ceremony, The Wedding ceremony in True Jewish Traditions and then Wedding dinner in the ballroom is still a talk of the town,as elite of this town had attended from the bride side of the party. We are also glad that you liked actually the decor, the classy amenities,our state of art Gym as well the very comfort of the bed.
We are sorry that some aspects of slow delivery of your room service could be avoided.
We most certainly will work on this aspect of leisure dinner or supper service.

Once again thank you and we hope we will have the pleasure of receiving you in one of other Hilton hotels in not too distant future. ali
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London, United Kingdom
1 review
Reviewed April 13, 2011

Our family arranged to have a reunion breakfast at Hilton on the last day of our cruise holiday on the 20/3/11. Our party included 33 guests including 3 children.
Our experience at the Hilton was lovely, the food was great and Mauricia ensured we were well taken care of.
I would just like to say keep up the good work and it was great to have a ' trini style' breakfast and savour the local food.

  • Stayed March 2011
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank MissCV27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrinidadHiltonAlkhan, General Manager at Hilton Trinidad and Conference Centre, responded to this review, April 17, 2011
Greetings from our esteemed guests from United Kingdom

We are elated that you,your family and your party of 33 guests enjoyed your dining experience.
We are glad that you had the opportunity to savour our traditional and signature breakfast TriniStyle corner as well.

We hope that you visit us hopefully in not too distant future.
Inthe meantime ,we wish you a Happy Easter and Passover.
Sincerely, ali
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Trinidad and Conference Centre

Property: Hilton Trinidad and Conference Centre
Address: Lady Young Rd. 1B | St. Ann's, Port of Spain, Trinidad
Phone Number:
Location: Caribbean > Trinidad and Tobago > Trinidad > Port of Spain
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 21 Hotels in Port of Spain
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Trinidad and Conference Centre 4*
Number of rooms: 418
Official Description (provided by the hotel):
The hotel offers 418 guestrooms, a State of the Art Fitness Centre, Executive Club lounge and 10 flexible Meeting rooms. The hotel is strategically located just minutes away from the busy downtown shopping centre, but ideally situated away from the congestion of the city. Enjoy dinning in the cool Caribbean ambiance of the Pool Terrace Garden Restaurant or in the modern contemporary décor of LUCE Sushi Bar & Lounge. The hotel is famous for being one of the few upside-down hotels in the world, is built into the mountainside and set on 25 acres of lush, green landscape. ... more   less 
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Also Known As:
Hilton Trinidad And Conference Centre Hotel Port Of Spain
Hilton Hotel Trinidad
Port Of Spain Hilton
Hilton Trinidad Hotel
Hilton Port Of Spain
Hilton Trinidad And Conference Centre Port Of Spain

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