We have just returned from a three week stay at Sunset Beach and it's something of a mixed bag. Beautiful location, right off the beach. Our room was large, equipped with both ceiling and pedestal fans and a cooker and fridge. Pleasant and spacious (shared) verandah to sit on.
As noted elsewhere, this is not a hotel, but a fairly attractive complex of six rooms with a public restaurant and bar located right on the beach. Rates are competitive. It could be a goldmine, but it never will be with the current staff involved.
During our stay, two seperate Canadian couples and a party of Swedish doctors booked in - none would ever return. The people of Carriacou are typically gentle, friendly and welcoming; in contrast, the Manageress (daughter of the absentee owner) sets the tone with her rude, thoughtless and unhelpful approach. "Completely the wrong attitude to customers" was one comment. "She made us feel completely unwelcome" was another.
During our stay, we were never asked whether we needed anything; rules were applied for guests that were never explained or written down anywhere. When I mentioned that we had had an enjoyable day, the Manageress' response was "It's OK for you - you're on holiday".
Meals were a movable feast....when I asked in a friendly manner at 11am whether we could eat dinner that night, her answer was "I haven't made my mind up yet." So, we gave up eating there, apart from breakfasts - advertised as being available from 7.45 am, but that turned out to be when the sullen staff (the sole exception being the part time cook Theresa) arrived to start sweeping the floor; our earliest breakfast was at 8.30.
My guess is that noone working there has ever visited a hotel or had even the most basic training in hospitality. Replacement sheets had to be requested - in two instances those provided were badly torn. It was normal to be reading on the verandah at 8pm with the staff standing nearby shouting at each other, or listening to loud music at an adjacent table. Sadly, we came across many people on the island who would have made perfect substitutes.
The comments about security are unfounded - the island is virtually crime free and we never locked the door. The departure of the staff was an experience to be welcomed, not to be concerned about.
We've paid more than 25 (extended) visits to Caribbean islands. We love the places and the people. We'd return happily to Carriacou, but I wouldn't wish a stay at Sunset Beach on my worst enemy.
- Official Description (provided by the hotel):
- Affordable hotel rooms direct on paradise beach with view of Sandy Island and Mabouya Island. Ideal for divers and families. Relaxed informal atmosphere. Here you will find a second home. We will cater for all your wishes like dive trips, fishing adventures or grill your lobster on the beach. On Carriacou you will find your unspoilt Caribbean dream island. ... more less