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Four Seasons Resort Nevis, West Indies
Ranked #1 of 3 Hotels in Charlestown
Certificate of Excellence
Reviewed September 3, 2013

My husband and i spent five days here in February and have not a single complaint. Everyone was pleasant and attentive. The facilities and amenities were clean, well-maintained and had our comfort in mind. We felt pampered and thoroughly enjoyed our visit. The restaurant food was delicious at every venue we visited and the service in the cabanas and along the beach or pool was perfect. Would love to return!

Stayed: February 2013, traveled as a couple
Thank GatorCrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,053 - 1,059 of 1,494 reviews

Reviewed September 3, 2013

A great place to relax. Room was excellent, food was excellent, and staff was very attentive. Just a wonderful place to relax. We were staying at the Marriott at St Kitts ( which is very nice but a bit tired) and wanted to see Nevis for a couple of days. All we really saw of Nevis, and thoroughly enjoyed, was the Four Seasons. We'll book a week at the Four Seasons next time we travel to those islands.

  • Stayed: August 2013, traveled as a couple
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Thank BostonElk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2013

Hotel has something for everyone. Rooms were spacious, clean, and beautfully appointed. The location offers a beautiful private beach with beach side food service and activities. The many pools allow for adult only as well as numerous family pools. Kitchen was well prepared for gluten sensitive diet with freshly baked treats every morning. Tennis program is managed with tennis pros who are happy to organize games and clinics. The SPA is not to be misses. Great services! Best of all, no children are allowed in the SPA, this offers a quiet and restful retreat. As a family, the resort offered everything for everyone at any time. WE loved it and hope to return soon.

Room Tip: I believe all the rooms face the beach. All the rooms are beautiful.
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  • Stayed: March 2013, traveled with family
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Thank Heidi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2013

My husband and I just got back from a trip to the Four Seasons on Nevis where we celebrated our one year wedding anniversary. It was truly unforgettable. We got off the plane and the luggage handlers took over. We were guided to the air conditioned van that took us to the resort's private charter where we were greeted with a chilled refreshing wash cloth - lemon scented - and a delicious rum punch. Watch out! I had two in a short amount of time and felt them (although I slept great that night).

Approximately 40 minutes later we arrived at the pier of the resort and were escorted to our room. My husband and I got a summer package which included a mountain view room and the breakfast buffet. It was perfect! The room was spacious and lovely and the buffet every morning had scrumptious fruits, lovely pastries, and the best bagels and lox. Try the daily juice - an incredibly exotic combination of juices that are unforgettably delicious.

Some people have complained about the resort in the off season. I can't. The only problem we encountered was places offsite were closed for the season - but it didn't matter. The staff was attentive, friendly, and really knew the fine art of hospitality.

Nevis is a very small island so if you're looking for a wide variety of activities it is not the place for you. It is the place for pure relaxation and reconnection. Having come off a 90 hour work week, most of our time was spent at the Reflection Pool - for adults only. The scenery and the staff made it the ultimate choice in relaxing and the poolside lunch was delicious.

When we did decide to go off property, Daiyana and Joan at the concierge desk were knowledgable and extremely helpful. Taxis were easily booked and were conveniently charged to our room along with the cost of the tour.

The Spa was a journey to total bliss. My husband and I got a couples massage and Reginald and I believe her name was Helene were true experts in the art. The steam room and showers made the experience even better.

We dined at the Coral Grill our last night. Our server, Lydia, was wonderful. Try the spiny lobster - a Nevis delicacy - or the fresh Wahoo. Simply the best!

I highly recommend going to The Four Season Nevis during the off season. There were no crowds, the pools were open and the service was truly personal. It's as if you really have the entire resort to yourself. Some previous reviewers complained that not all the dining options were open, but it seemed they were just on rotating basis, and yes one pool was closed but the large family pool was open and well as the adults only pool. The beach was clean, but watch out! The sand was super hot. Wear beach shoes. But most of all - there is simply nothing better than the white glove, personal service of The Fours Seasons.

Room Tip: All the rooms have beautiful views. Don't feel you have to upgrade to an ocean view.
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  • Stayed: August 2013, traveled as a couple
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Thank NoSnarkIntended
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2013

Beautiful resort, great food and service, cant wait to return! Golf course a treat to experience whether you golf or walk! Restaurants all good and service exceptional but takes time! Went off season and other than limited restaurant choice had a very private experience and no difficulty getting reservations for anything!! Will return in December and compare!

Room Tip: Deluxe ocean are on ground floor and have walk out and loungers
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  • Stayed: August 2013, traveled as a couple
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1  Thank Katherine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2013

We had a fantastic time at this resort. The staff was friendly, knew us by name within a day and went out of their way to make us feel special. Even brought mango's for the kids to try from a staff's home!!!

We had an 8 & 9 year old who would not leave the beach or pool. Free snorkel gear was used every day as well as boogy boards. The food at the resort was wonderful, we did not venture out to off site restaurants. We did go to the local grocery store and the hotel was happy to arrange a local taxi for the trip. W

We cannot say enough great things about this trip, it has replaced Hawaii as a favorite destination for us.

Room Tip: Every room has a beach view, not a bad one to pick from.
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  • Stayed: July 2013, traveled with family
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1  Thank WrightFamilyTKD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2013 via mobile

This is a fabulous resort on a beautiful island in the Caribbean. There is no better way to start a vacation than being greeted at St. Kitts airport and taken by boat across the water directly to the Four Seasons.
The resort (on paper) has an incredible amount of activities on offer, things to do and three amazing pools to choose from.
The reality is, it seems, that you have to be very careful when you choose to go there. When the hotel had good occupancy, everything runs well, the full program is on offer, but when occupancy is low things are very different.
We arrived in low occupancy and found that all restaurants, except one were closed, plus the option to eat in the hotel lobby. Therefore the food options and menus were limited and repetitive. The big attraction of Mango - was closed.
The breakfast "buffet" was limited and not what you would expect from a four seasons. Highly over-priced, no real hot buffet, everything on the expensive a la carte menu.
Service at breakfast was extremely slow, with different parts of your order arriving 30 minutes apart - allow 90 mins minimum for breakfast, or you will be disappointed.
The Coral Grill (only main restaurant) was very good, when it was open - even that facility was traded for a buffet when numbers were very low.

The resort weekly activity plan is a joke, as it is incorrect the moment it is printed, with most, if not all activities being cancelled or probably never planned to happen in the first place. The kids for all seasons activity plan was the same, with most of the interesting activities being cancelled and the only option being to sit in an air conditioned room doing "crafts" with less than enthusiastic staff on hand.
So make sure you ask what their occupancy level is expected to be when you plan to travel.

The ocean pool is great for kids and families - look out for Sylvester who was great looking after us by the pool, fun, attentive and helpful.
The best and only real bar at the beech front is great, when open, but sadly closes at 7pm, leaving limited options for an evening drink (sat in the lobby). Why they don't keep that bar open in the evening serving casual dining and drinks is beyond me, it's a great setting, far better than sitting in the middle of the lobby.
The team at the water sports centre were great, with free taster scuba diving sessions for the kids and the option to move on to shore dives to get more experience. There is a good range of water activities, kayaking, sailing etc. Jet Skis were also on hand, but very expensive.
The rooms are very nice, clean, modern and stylish, with plenty of rooms and comfy beds. Housekeeping is quite random, as to when your room is serviced or turned down. If you choose room service to dine (when most restaurants seem to be shut this has to be one of the dining options) allow plenty of time, especially if you have hungry children. Add 45 mins to any delivery time they commit to, and in general allow 90 mins from order to delivery.

Generally it felt that there is a big divide between management and the staff, who soldier on doing their best to try and make sure you have a good time, while management are cutting costs off the main season and not keeping staff up to date on what activities and facilities are being cut that day. They told us that their hours keep being cut and changed as the offering changes - leaving them visibly demotivated and unable to guide guests as to the real activities on offer.
If you have kids with iPhones and iPods then budget a kings ransom for Internet. 1 connection is free but thereafter it is $18 US per day for 4 devices. Everywhere else on the island and in all restaurants and even bars, Internet is available and free.

There are great restaurants offsite to visit, check out the Caribbean buffet at the Hermitage Restaurant on Wednesdays. The food was incredible! Try Coconut Grove with caution - some food was great, the lamb was tiny and served as a kids portion, with very adult prices. The wine is over-rated and over-prices with a pompous owner who thinks he is highly superior to everyone else in the restaurant.

You must wander 5 mins up the beach to "Sunshines" a great bar and restaurant, serving great barbecues food at reasonable prices. Try the Killer Bee cocktail - it's great, or go for a Ting with a Sting! Casual, fun, great value and a great experience. The other bars next door such as Limes are also good on a Friday night.

During the last 3 days of our trip the four seasons had a corporate party arrive, which boosted occupancy and suddenly we got a small glimpse of how good the hotel could be, the breakfast buffet was back as you would expect from this hotel, activities were suddenly back on and things seemed to get back into gear a little. Whilst great, this did leave us feeling cheated for the other 80% of our stay and that we were ripped off with limited service at full price when the hotel was more empty. As the manager pointed out to us, he has to cut costs and maximise profit when he has low occupancy - so be warned.
Make sure you discuss the different packages on offer before you go, we found that everyone had different deals, most of which we were not made aware of. We had kids 5 and under eating free. Some had kids 12 and under eating free. Others had daily resort credits of $200 per room per day - we didn't :-( this just added to our feeling of being ripped off. Expect to spend $400 per day if you are there with a family of 5, for breakfast, pool lunch and food sitting in the lobby! A resort credit would have been nice!
Make sure you haggle for the right package when you book, you won't be offered anything, but all kinds of deals seem to be available if you ask.
We didn't and are leaving feeling ripped off for poor service and offerings.

Going off season is a risky bet and you should expect to be disappointed and then the hotel might meet or exceed your expectations. I am sure, as we briefly saw, going in season or when the hotel is more full, it is a great place for your vacation. Unfortunately the hotel won't tell you this, nor tell you or warn you that everything is closed or going to close prior to your arrival - So going July - September is a gamble if you are expecting a usual four seasons experience.

  • Stayed: August 2013
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15  Thank RO55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara M, Public Relations Manager at Four Seasons Resort Nevis, West Indies, responded to this reviewResponded August 30, 2013

Thank you for your valuable and honest impressions regarding your recent stay with us. Your feedback is thoughtful and specific and I want you to know that I am personally addressing your concerns with our management team here so that we an ensure the best possible service for future guests.

We sincerely apologize that your overall experience was not up to par with expectations. We appreciate you recognizing and acknowledging the staff in areas where you enjoyed a positive reception. Please feel free to contact me anytime at sven.wiedenhaupt@fourseasons.com and I am happy to call you at your convenience as well to discuss further.

We thank you for visiting and for your candor. We hope to have the opportunity to welcome you again and showcase the best of Nevis and Four Seasons hospitality.

Sincerely yours,

Sven Wiedenhaupt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Nevis, West Indies

Address: Pinney's Beach | P.O. Box 565, Charlestown, Nevis
Phone Number:
Location: Caribbean > St. Kitts and Nevis > Nevis > Charlestown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Charlestown
Price Range: $369 - $1,979 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Resort Nevis, West Indies 5*
Number of rooms: 196
Official Description (provided by the hotel):
Four Seasons Resort Nevis. A tropical oasis located lifetimes away from the hustle and bustle of the Caribbean-flush with sugar-soft beaches and sweeping vistas of rainforest, discover equal parts serenity and tropical adventure around every bend. Set off to the little-known island of Nevis and escape to the farthest reaches of your imagination. Here, the island is your oyster. Tee off by sunset at our Robert Jones-designed golf course, catch your own lobster for dinner or fall asleep along a beach of your choosing. How it plays out is up to you. ... more   less 
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Also Known As:
Four Seasons Resort Nevis, West Indies Hotel Charlestown
4 Seasons Resort Nevis, West Indies
Four Seasons Hotel Charlestown
Four Seasons Charlestown
Four Season Nevis
Charlestown Four Seasons
4 Seasons Nevis
Four Season Hotel Nevis
Four Seasons Resort Nevis, West Indies Charlestown

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